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Headset
Roundup 2004
The humble headset: is there any other
technology so heavily used but so consistently ignored in discussion? If
you've not seen what the market has to offer lately, there's news ' the
'humble' headset is no longer the Plain Jane of the contact center
world. Technological advancements have led to the development of headsets
that are as far from their unassuming predecessors as supercomputers are
from their slide rule ancestors. Headsets should allow the user to
communicate with whom he or she is conversing, and they should do so
clearly, palpably and comfortably. As with any major cardinal purchase, the
consumer should be prepared and knowledgeable of his or her options before
conferring the cash.
Once each year, the editors of Customer Inter@ction Solutions offer to
readers a beneficial list of resources to assist in their headset-buying
privation. Whether it is through a reselling source or a manufacturer, the
supplied contact information is intended to assist with the future purchase
of headsets in the telecommunications domain. We encourage readers to visit
the Web sites of the following companies to learn about the latest and
greatest offerings in the contact center headset market.
Ahern Communications (reseller)
www.callcenterheadsets.com
800-451-5067
CommuniTech (reseller)
www.communitech.com
888-795-7222
Danacom USA
www.danacomusa.com
877-736-6434
Dowumi Corp.
(under the Vonia brand)
www.dowumi.com
866-811-7771 or Vonia 630-629-1897
Founder's Telecom (reseller)
www.founderstelecom.com
800-333-0020
GN Netcom
(a GN Great Nordic company)
www.gnnetcom.com
800-826-4656
Headset Zone (reseller)
www.headsetzone.com
800-533-4014
Headsets.com (reseller)
www.headsets.com
800-432-3738
Hello Direct (part of the GN Netcom/GN Great Nordic family)
www.hellodirect.com
800-435-5634
JABRA Corporation
(part of the GN Netcom/
GN Great Nordic family)
www.jabra.com
800-327-2230
Phonemaster Communications, Inc.
www.etelephonesystems.com
203-339-4588
Plantronics
www.plantronics.com
800-544-4660
Pro Tech Communications, Inc.
www.protechcommunications.com
772-464-5100
Sencommunications, Inc. (reseller)
www.sencomm.com
800-654-2993
Sennheiser Communications
www.sennheisercommunications.us
860-434 9190
Simpleline Communications Tools (reseller)
www.simple-line.com
www.headsetsnow.com
888-743-7903
SpeechControl (reseller)
www.speechcontrol.com
914-245-9310/914-325-8044
VXI Corporation, Inc.
www.vxicorp.com
800-742-8588
If you are interested in purchasing reprints of this article (in either
print or HTML format), please visit Reprint Management Services online at
www.reprintbuyer.com or contact a representative via e-mail at reprints@tmcnet.com
or by phone at 800-290-5460.
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