Fifth Annual CRM Excellence
Awards: Part 1
For the fifth consecutive year, the editors of
Customer Inter@ction Solutions' dared readers to prove that their
companies have what it takes to win the coveted CRM Excellence Award.
OUTSOURCING OF CALL CENTER AND CRM FUNCTIONS
By Spending Less
When Outsourcing Customer Service Doesn't Make Business Sense: A Case Study
CALL CENTER/CRM MANAGEMENT SCOPE
SALT: Selecting A Voice Application Standard
Recognition For The Contact Center
CUTTING-EDGE TECHNOLOGIES FOR THE CONTACT
Marketing Campaigns Make A Local Call
COMPLIANCE TECHNOLOGIES AND SOLUTIONS
Contact Centers To Support Regulatory Compliance Efforts
This month, TMC' Labs
takes a look at Aspect's Iphinity.
Daily Breaking News!
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