CUSTOMER
RELATIONSHIP MANAGEMENT
Providing Champagne
Service On A Beer Budget
By Basil Bennett, WillowCSN
Your customers expect high-quality service and attention, regardless
of the size of your operations. While the challenge of providing quality
customer service remains the same, small and medium-sized businesses are
charged with providing this with fewer resources.OUTSOURCING OF CALL CENTER AND CRM FUNCTIONS
Customer Inter@ction Solutions Magazine’s
Nineteenth-Annual Top 50 Inbound Teleservices
Agency Ranking
This is the nineteenth year Customer Inter@ction Solutions® magazine
brings you its “Top 50” Teleservices Agency Ranking. In this issue,
we’re presenting the “Top 50” inbound portion of the ranking. (The
outbound portion of the ranking was highlighted in the March 2004 issue.)
Since its inception in 1986, our “Top 50” ranking has been used as the
benchmark for choosing large-capacity/sized teleservices agencies.
CALL CENTER/CRM MANAGEMENT SCOPE
VoIP In The Call
Center: Have We Found The Holy Grail?
Case Study: Accounts Recovery Corporation Gains
Competitive Advantage From VOIP Call
Recording And Monitoring Technology
CUTTING-EDGE TECHNOLOGIES FOR THE CONTACT
CENTER
Contact
Centers For A Virtual World
The Blended Contact Center: Myth Or Reality?
The Keys To Building A Unified Inbound And Outbound Call Center Operation
Improving The Quality Of Post-Sales
Technical Support Through Virtual On-Site Technology
COMPLIANCE TECHNOLOGIES AND SOLUTIONS
Wireless Number
Portability: The Compliance Conundrum
By Joe Sanscrainte, Call
Compliance, Inc.
Although databases of the majority of wireless number exchanges exist,
there are a number of wireless numbers that are not identified within
these databases. Preventing predictive dialer calls to wireless number
exchanges, in the absence of a complete database of such numbers, poses a
major compliance difficulty for teleservices professionals. |
DEPARTMENTS
Publisher's Outlook
High Priority!
TMC LABS
This month, TMC™ Labs
takes a look at Moonfire’s DialVision.
Daily Breaking News!
Go to TMCnet.com for
the latest communications technology news |
