The 2008 Customer Interaction Solutions Product of the Year Awards

Allegiance, Inc.

www.allegiance.com

Allegiance (News - Alert) Engage platform

Alloy Software, Inc.

www.alloy-software.com

Alloy Navigator

AMTEl INC.

www.amtelnet.com

TIMS (Telecom Information Management System)

Aplicor, Inc.

www.aplicor.com

Aplicor Enterprise, Version 5

Aspect (News - Alert) Software

www.aspect.com

PerformanceEdge (News - Alert)

Autonomy

www.etalk.com

Qfiniti Explore

Avaya (News - Alert) Inc

www.avaya.com

Proactive Outreach for Financial Services

Bomgar (News - Alert) Corporation

www.bomgar.com

Bomgar Box

BrandonWayne Group, LLC.

www.CallCenterWorkforce.com

Call Center Response

BT (News - Alert) Americas

www.btglobalservices.com

BT Virtual Collaboration Room

Callfinity (News - Alert), Inc.

www.callfinity.com

ContextIP

CallMiner (News - Alert), Inc.

www.callminer.com

CallMiner Eureka!

Chordiant (News - Alert) Software, Inc.

www.chordiant.com

Chordiant Collections Manager 2.0

Chordiant Software, Inc.

www.chordiant.com

Chordiant Cx Visual Business Director (CxVBD)

Cicero Inc.

www.ciceroinc.com

Cicero 6.4

Citrix Online (News - Alert)

www.ciceroinc.com

Citrix GoToAssist Express

Citrix Online

www.citrixonline.com

Citrix GoToWebinar 2.0

Citrix Online

www.citrixonline.com

Citrix GoToMeeting 4.0

Clear C2, Inc.

www.c2crm.com

C2CRM

ClickFox (News - Alert)

www.clickfox.com

ClickFox Customer Experience Analytics (CEA)

Consona Corporation (News - Alert)

www.consona.com/crm

Consona CRM Suite (formerly Onyx and KNOVA)

CosmoCom (News - Alert)

www.cosmocom.com

CosmoCall Universe 5.2

CRM Integration Systems, Inc.

www.calloncrm.com

Call On CRM for ACT!

CyberTech International

www.cybertech-int.com

CyberTech Pro

eGain Communications (News - Alert) Corporation

www.egain.com

eGain Web Customer Experience Suite

Empirix (News - Alert) Inc.

www.empirix.com

OneSight for Contact Centers

Enkata

www.enkata.com

Enkata Strategic Service Suite

Envision Telephony, Inc.

www.envisioninc.com

Envision Centricity

Epicor

www.epicor.com

Epicor 9

Five9, Inc.

www.five9.com

Five9 Virtual Call Center Suite

Fonality (News - Alert)

www.fonality.com

PBXtra Unified Agent

FrontRange Solutions (News - Alert)

www.frontrange.com

FrontRange Voice

FurstPerson, Inc.

www.furstperson.com

CC Audition – Home Agent Edition

Genesys-Informiam (News - Alert) Product Line

www.informiam.com

Genesys (News - Alert)-Informiam Product Line 2008

GMT Corporation

www.gmt.com

GMT Planet, version 9.7

GN Netcom (News - Alert)

www.jabra.com

GN 9125

GN Netcom

www.jabra.com

Jabra M5390 Multiuse

IEX, a NICE Systems (News - Alert) company

www.iex.com

IEX (News - Alert) TotalView Workforce Management

Infusionsoft

www.infusionsoft.com

Infusionsoft

InnoPath Software (News - Alert)

www.innopath.com

InnoPath Active Care

InsideSales.com (News - Alert)

www.InsideSales.com

PowerDialer for Salesforce.com

Interactive Intelligence (News - Alert) Inc.

www.inin.com

Customer Interaction Center (CIC)

Interactive Softworks, Inc.

www.interactivesoftworks.com

Metaphor (News - Alert)

Interactive Softworks, Inc.

www.interactivesoftworks.com

VoiceNet

Intuitive Voice Technology (News - Alert)

www.intuitivevoice.com

Evolution PBX

InVision Software (News - Alert) AG

www.invisionwfm.com

InVision Enterprise WFM (News - Alert)

IPtiomy Communications LLC

www.ipitomy.com

IPitomy (News - Alert) Communications IP2000E with Call Center

KANA

www.kana.com

KANA Suite version 10.4

KnoahSoft (News - Alert), Inc.

www.knoahsoft.com

Harmony Suite v2.0

LiveOps (News - Alert)

www.liveops.com

LiveOps On-Demand Call Center Platform

Merced Systems (News - Alert), Inc.

www.mercedsystems.com

Merced Systems Enterprise Sales and Service Performance Management Solutions

Mindshare Technologies

www.mshare.net

Mindshare

Mitel (News - Alert)

www.mitel.com

Mitel Customer Interaction Solutions

NetSuite (News - Alert) Inc.

www.netsuite.com

NetSuite OneWorld

Nexidia (News - Alert), Inc.

www.nexidia.com

Enterprise Speech Intelligence (ESI (News - Alert)) 7.0

NICE Systems Ltd.

www.nice.com

NICE SmartCenter

Noble Systems (News - Alert) Corporation

www.noblesys.com

Noble Composer Web Agent

Novo Technologies inc.

www.novo.ca

NovoLog Suite

NTRglobal

www.ntrglobal.com/en/home.asp

NTRadmin with AdminBots

NTRglobal

www.ntrglobal.com/en/home.asp

NTRsupport with First Help

Nuance (News - Alert) Communications

www.nuance.com

Mobile Care

Nuance Communications

www.nuance.com

Nuance Notification Hub

Numara Software (News - Alert)

www.numarasoftware.com

Numara FootPrints 9

PanTerra (News - Alert) Networks

www.panterranetworks.com

WorkSuite Call Center

Parature (News - Alert), Inc.

www.parature.com

Parature Customer Service Software

Parus Interactive

www.parusinteractive.com

ParusSpeak Speech Auto Attendant

PhoneFusion

www.phonefusion.com

PhoneFusion Call Center Edition

Pipkins (News - Alert), Inc.

www.pipkins.com

Real Time Adherence Global

Presence Technology (News - Alert)

www.presenceco.com

Presence OpenGate

PreVisor

www.previsor.com

PreVisor Contact Center Solution

Pronexus (News - Alert) Inc.

www.pronexus.com

VBVoice 5.6

Resolvity, Inc

www.resolvity.com

Resolvity Speech Application Platform

RingCentral (News - Alert)

www.ringcentral.com

RingCentral

Sage CRM Solutions

www.sagecrmsolutions.com

Sage SalesLogix v7.5

Sage CRM Solutions

www.sagecrmsolutions.com

ACT! by Sage 2009 (11.0)

salesforce.com

www.salesforce.com

Salesforce CRM Customer Service & Support

salesforce.com

www.salesforce.com

Salesforce CRM

SAS (News - Alert)

www.sas.com

SAS for Customer Experience Analytics

Sennheiser

www.aennheiserusa.com

VMX Office

SER Solutions (News - Alert), Inc.

www.ser.com

ENSERCLE Contact Management Solution

Siemens Enterprise Communications (News - Alert), Inc.

www.siemensenterprise.com

OpenScape Contact Center

SoundBite Communications (News - Alert)

www.soundbite.com

SoundBite Intelligent Communications Platform

SugarCRM (News - Alert)

www.sugarcrm.com

SugarCRM

Sword ciboodle

www.ciboodle.com

Sword ciboodle

Symon Communications, Inc.

www.symon.com

Symon InView

Syntellect (News - Alert)

www.syntellect.com

Syntellect CIM

Talisma, an nGenera Company

www.talisma.com

Talisma Knowledgebase (News - Alert) 8.1

TechExcel

www.techexcel.com

CustomerWise

Tigerpaw Software, Inc.

www.tigerpawsoftware.com

Tigerpaw CRM+

Toshiba (News - Alert) America Information Systems, Telecommunication Systems Division

www.telecom.toshiba.com

Toshiba Net Phone 6.0

Transera (News - Alert)

http://www.transerainc.com

Seratel

TuVox (News - Alert)

www.tuvox.com

TuVox Personalization Module

UCN (News - Alert), Inc

www.ucn.net

inContact

Ulysses Learning

www.ulysseslearning.com

CallMentor

Unica Corporation

www.unica.com

Affinium Campaign Interact 7.5

Upstream Works (News - Alert) Software Ltd

www.upstreamworks.com

UpStart Version 2.0

UTOPY

www.utopy.com

UTOPY SpeechMiner

Varolii Corporation (News - Alert)

www.varolii.com

Total Solutions

Verint (News - Alert) Witness Actionable Solutions

www.verint.com

Next-Generation Impact 360 Workforce Optimization

Virtual Hold Technology (News - Alert), LLC

www.virtualhold.com

Virtual Hold Encore

VXI Global Solutions, Inc.

www.vxi.com

VisionSuite Software