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January 2009 | Volume 27 / Number 8
Awards & Recognition

The 2008 Customer Interaction Solutions Product of the Year Awards

Each year, Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we've judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies’ contributions that lead the way in making the contact center technology industry the dynamic field that it is today.

Congratulations to this year’s crop of winners!

– The Editors

Company Name

Web Address

Product Name

Allegiance, Inc.

Allegiance (News - Alert) Engage platform

Alloy Software, Inc.

Alloy Navigator


TIMS (Telecom Information Management System)

Aplicor, Inc.

Aplicor Enterprise, Version 5

Aspect (News - Alert) Software

PerformanceEdge (News - Alert)


Qfiniti Explore

Avaya (News - Alert) Inc

Proactive Outreach for Financial Services

Bomgar (News - Alert) Corporation

Bomgar Box

BrandonWayne Group, LLC.

Call Center Response

BT (News - Alert) Americas

BT Virtual Collaboration Room

Callfinity (News - Alert), Inc.


CallMiner (News - Alert), Inc.

CallMiner Eureka!

Chordiant (News - Alert) Software, Inc.

Chordiant Collections Manager 2.0

Chordiant Software, Inc.

Chordiant Cx Visual Business Director (CxVBD)

Cicero Inc.

Cicero 6.4

Citrix Online (News - Alert)

Citrix GoToAssist Express

Citrix Online

Citrix GoToWebinar 2.0

Citrix Online

Citrix GoToMeeting 4.0

Clear C2, Inc.


ClickFox (News - Alert)

ClickFox Customer Experience Analytics (CEA)

Consona Corporation (News - Alert)

Consona CRM Suite (formerly Onyx and KNOVA)

CosmoCom (News - Alert)

CosmoCall Universe 5.2

CRM Integration Systems, Inc.

Call On CRM for ACT!

CyberTech International

CyberTech Pro

eGain Communications (News - Alert) Corporation

eGain Web Customer Experience Suite

Empirix (News - Alert) Inc.

OneSight for Contact Centers


Enkata Strategic Service Suite

Envision Telephony, Inc.

Envision Centricity


Epicor 9

Five9, Inc.

Five9 Virtual Call Center Suite

Fonality (News - Alert)

PBXtra Unified Agent

FrontRange Solutions (News - Alert)

FrontRange Voice

FurstPerson, Inc.

CC Audition – Home Agent Edition

Genesys-Informiam (News - Alert) Product Line

Genesys (News - Alert)-Informiam Product Line 2008

GMT Corporation

GMT Planet, version 9.7

GN Netcom (News - Alert)

GN 9125

GN Netcom

Jabra M5390 Multiuse

IEX, a NICE Systems (News - Alert) company

IEX (News - Alert) TotalView Workforce Management



InnoPath Software (News - Alert)

InnoPath Active Care (News - Alert)

PowerDialer for

Interactive Intelligence (News - Alert) Inc.

Customer Interaction Center (CIC)

Interactive Softworks, Inc.

Metaphor (News - Alert)

Interactive Softworks, Inc.


Intuitive Voice Technology (News - Alert)

Evolution PBX

InVision Software (News - Alert) AG

InVision Enterprise WFM (News - Alert)

IPtiomy Communications LLC

IPitomy (News - Alert) Communications IP2000E with Call Center


KANA Suite version 10.4

KnoahSoft (News - Alert), Inc.

Harmony Suite v2.0

LiveOps (News - Alert)

LiveOps On-Demand Call Center Platform

Merced Systems (News - Alert), Inc.

Merced Systems Enterprise Sales and Service Performance Management Solutions

Mindshare Technologies


Mitel (News - Alert)

Mitel Customer Interaction Solutions

NetSuite (News - Alert) Inc.

NetSuite OneWorld

Nexidia (News - Alert), Inc.

Enterprise Speech Intelligence (ESI (News - Alert)) 7.0

NICE Systems Ltd.

NICE SmartCenter

Noble Systems (News - Alert) Corporation

Noble Composer Web Agent

Novo Technologies inc.

NovoLog Suite


NTRadmin with AdminBots


NTRsupport with First Help

Nuance (News - Alert) Communications

Mobile Care

Nuance Communications

Nuance Notification Hub

Numara Software (News - Alert)

Numara FootPrints 9

PanTerra (News - Alert) Networks

WorkSuite Call Center

Parature (News - Alert), Inc.

Parature Customer Service Software

Parus Interactive

ParusSpeak Speech Auto Attendant


PhoneFusion Call Center Edition

Pipkins (News - Alert), Inc.

Real Time Adherence Global

Presence Technology (News - Alert)

Presence OpenGate


PreVisor Contact Center Solution

Pronexus (News - Alert) Inc.

VBVoice 5.6

Resolvity, Inc

Resolvity Speech Application Platform

RingCentral (News - Alert)


Sage CRM Solutions

Sage SalesLogix v7.5

Sage CRM Solutions

ACT! by Sage 2009 (11.0)

Salesforce CRM Customer Service & Support

Salesforce CRM

SAS (News - Alert)

SAS for Customer Experience Analytics


VMX Office

SER Solutions (News - Alert), Inc.

ENSERCLE Contact Management Solution

Siemens Enterprise Communications (News - Alert), Inc.

OpenScape Contact Center

SoundBite Communications (News - Alert)

SoundBite Intelligent Communications Platform

SugarCRM (News - Alert)


Sword ciboodle

Sword ciboodle

Symon Communications, Inc.

Symon InView

Syntellect (News - Alert)

Syntellect CIM

Talisma, an nGenera Company

Talisma Knowledgebase (News - Alert) 8.1



Tigerpaw Software, Inc.

Tigerpaw CRM+

Toshiba (News - Alert) America Information Systems, Telecommunication Systems Division

Toshiba Net Phone 6.0

Transera (News - Alert)


TuVox (News - Alert)

TuVox Personalization Module

UCN (News - Alert), Inc


Ulysses Learning


Unica Corporation

Affinium Campaign Interact 7.5

Upstream Works (News - Alert) Software Ltd

UpStart Version 2.0


UTOPY SpeechMiner

Varolii Corporation (News - Alert)

Total Solutions

Verint (News - Alert) Witness Actionable Solutions

Next-Generation Impact 360 Workforce Optimization

Virtual Hold Technology (News - Alert), LLC

Virtual Hold Encore

VXI Global Solutions, Inc.

VisionSuite Software

CIS Magazine Table of Contents

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