SUBSCRIBE TO TMCnet
TMCnet - World's Largest Communications and Technology Community
 
January 2009 | Volume 27 / Number 8
Awards & Recognition

The 2008 Customer Interaction Solutions Product of the Year Awards


Each year, Customer Interaction Solutions magazine bestows its Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements. Listed here are products and services that we've judged to have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them. It is these companies’ contributions that lead the way in making the contact center technology industry the dynamic field that it is today.

Congratulations to this year’s crop of winners!

– The Editors

Company Name

Web Address

Product Name

Allegiance, Inc.

www.allegiance.com

Allegiance (News - Alert) Engage platform

Alloy Software, Inc.

www.alloy-software.com

Alloy Navigator

AMTEl INC.

www.amtelnet.com

TIMS (Telecom Information Management System)

Aplicor, Inc.

www.aplicor.com

Aplicor Enterprise, Version 5

Aspect (News - Alert) Software

www.aspect.com

PerformanceEdge (News - Alert)

Autonomy

www.etalk.com

Qfiniti Explore

Avaya (News - Alert) Inc

www.avaya.com

Proactive Outreach for Financial Services

Bomgar (News - Alert) Corporation

www.bomgar.com

Bomgar Box

BrandonWayne Group, LLC.

www.CallCenterWorkforce.com

Call Center Response

BT (News - Alert) Americas

www.btglobalservices.com

BT Virtual Collaboration Room

Callfinity (News - Alert), Inc.

www.callfinity.com

ContextIP

CallMiner (News - Alert), Inc.

www.callminer.com

CallMiner Eureka!

Chordiant (News - Alert) Software, Inc.

www.chordiant.com

Chordiant Collections Manager 2.0

Chordiant Software, Inc.

www.chordiant.com

Chordiant Cx Visual Business Director (CxVBD)

Cicero Inc.

www.ciceroinc.com

Cicero 6.4

Citrix Online (News - Alert)

www.ciceroinc.com

Citrix GoToAssist Express

Citrix Online

www.citrixonline.com

Citrix GoToWebinar 2.0

Citrix Online

www.citrixonline.com

Citrix GoToMeeting 4.0

Clear C2, Inc.

www.c2crm.com

C2CRM

ClickFox (News - Alert)

www.clickfox.com

ClickFox Customer Experience Analytics (CEA)

Consona Corporation (News - Alert)

www.consona.com/crm

Consona CRM Suite (formerly Onyx and KNOVA)

CosmoCom (News - Alert)

www.cosmocom.com

CosmoCall Universe 5.2

CRM Integration Systems, Inc.

www.calloncrm.com

Call On CRM for ACT!

CyberTech International

www.cybertech-int.com

CyberTech Pro

eGain Communications (News - Alert) Corporation

www.egain.com

eGain Web Customer Experience Suite

Empirix (News - Alert) Inc.

www.empirix.com

OneSight for Contact Centers

Enkata

www.enkata.com

Enkata Strategic Service Suite

Envision Telephony, Inc.

www.envisioninc.com

Envision Centricity

Epicor

www.epicor.com

Epicor 9

Five9, Inc.

www.five9.com

Five9 Virtual Call Center Suite

Fonality (News - Alert)

www.fonality.com

PBXtra Unified Agent

FrontRange Solutions (News - Alert)

www.frontrange.com

FrontRange Voice

FurstPerson, Inc.

www.furstperson.com

CC Audition – Home Agent Edition

Genesys-Informiam (News - Alert) Product Line

www.informiam.com

Genesys (News - Alert)-Informiam Product Line 2008

GMT Corporation

www.gmt.com

GMT Planet, version 9.7

GN Netcom (News - Alert)

www.jabra.com

GN 9125

GN Netcom

www.jabra.com

Jabra M5390 Multiuse

IEX, a NICE Systems (News - Alert) company

www.iex.com

IEX (News - Alert) TotalView Workforce Management

Infusionsoft

www.infusionsoft.com

Infusionsoft

InnoPath Software (News - Alert)

www.innopath.com

InnoPath Active Care

InsideSales.com (News - Alert)

www.InsideSales.com

PowerDialer for Salesforce.com

Interactive Intelligence (News - Alert) Inc.

www.inin.com

Customer Interaction Center (CIC)

Interactive Softworks, Inc.

www.interactivesoftworks.com

Metaphor (News - Alert)

Interactive Softworks, Inc.

www.interactivesoftworks.com

VoiceNet

Intuitive Voice Technology (News - Alert)

www.intuitivevoice.com

Evolution PBX

InVision Software (News - Alert) AG

www.invisionwfm.com

InVision Enterprise WFM (News - Alert)

IPtiomy Communications LLC

www.ipitomy.com

IPitomy (News - Alert) Communications IP2000E with Call Center

KANA

www.kana.com

KANA Suite version 10.4

KnoahSoft (News - Alert), Inc.

www.knoahsoft.com

Harmony Suite v2.0

LiveOps (News - Alert)

www.liveops.com

LiveOps On-Demand Call Center Platform

Merced Systems (News - Alert), Inc.

www.mercedsystems.com

Merced Systems Enterprise Sales and Service Performance Management Solutions

Mindshare Technologies

www.mshare.net

Mindshare

Mitel (News - Alert)

www.mitel.com

Mitel Customer Interaction Solutions

NetSuite (News - Alert) Inc.

www.netsuite.com

NetSuite OneWorld

Nexidia (News - Alert), Inc.

www.nexidia.com

Enterprise Speech Intelligence (ESI (News - Alert)) 7.0

NICE Systems Ltd.

www.nice.com

NICE SmartCenter

Noble Systems (News - Alert) Corporation

www.noblesys.com

Noble Composer Web Agent

Novo Technologies inc.

www.novo.ca

NovoLog Suite

NTRglobal

www.ntrglobal.com/en/home.asp

NTRadmin with AdminBots

NTRglobal

www.ntrglobal.com/en/home.asp

NTRsupport with First Help

Nuance (News - Alert) Communications

www.nuance.com

Mobile Care

Nuance Communications

www.nuance.com

Nuance Notification Hub

Numara Software (News - Alert)

www.numarasoftware.com

Numara FootPrints 9

PanTerra (News - Alert) Networks

www.panterranetworks.com

WorkSuite Call Center

Parature (News - Alert), Inc.

www.parature.com

Parature Customer Service Software

Parus Interactive

www.parusinteractive.com

ParusSpeak Speech Auto Attendant

PhoneFusion

www.phonefusion.com

PhoneFusion Call Center Edition

Pipkins (News - Alert), Inc.

www.pipkins.com

Real Time Adherence Global

Presence Technology (News - Alert)

www.presenceco.com

Presence OpenGate

PreVisor

www.previsor.com

PreVisor Contact Center Solution

Pronexus (News - Alert) Inc.

www.pronexus.com

VBVoice 5.6

Resolvity, Inc

www.resolvity.com

Resolvity Speech Application Platform

RingCentral (News - Alert)

www.ringcentral.com

RingCentral

Sage CRM Solutions

www.sagecrmsolutions.com

Sage SalesLogix v7.5

Sage CRM Solutions

www.sagecrmsolutions.com

ACT! by Sage 2009 (11.0)

salesforce.com

www.salesforce.com

Salesforce CRM Customer Service & Support

salesforce.com

www.salesforce.com

Salesforce CRM

SAS (News - Alert)

www.sas.com

SAS for Customer Experience Analytics

Sennheiser

www.aennheiserusa.com

VMX Office

SER Solutions (News - Alert), Inc.

www.ser.com

ENSERCLE Contact Management Solution

Siemens Enterprise Communications (News - Alert), Inc.

www.siemensenterprise.com

OpenScape Contact Center

SoundBite Communications (News - Alert)

www.soundbite.com

SoundBite Intelligent Communications Platform

SugarCRM (News - Alert)

www.sugarcrm.com

SugarCRM

Sword ciboodle

www.ciboodle.com

Sword ciboodle

Symon Communications, Inc.

www.symon.com

Symon InView

Syntellect (News - Alert)

www.syntellect.com

Syntellect CIM

Talisma, an nGenera Company

www.talisma.com

Talisma Knowledgebase (News - Alert) 8.1

TechExcel

www.techexcel.com

CustomerWise

Tigerpaw Software, Inc.

www.tigerpawsoftware.com

Tigerpaw CRM+

Toshiba (News - Alert) America Information Systems, Telecommunication Systems Division

www.telecom.toshiba.com

Toshiba Net Phone 6.0

Transera (News - Alert)

http://www.transerainc.com

Seratel

TuVox (News - Alert)

www.tuvox.com

TuVox Personalization Module

UCN (News - Alert), Inc

www.ucn.net

inContact

Ulysses Learning

www.ulysseslearning.com

CallMentor

Unica Corporation

www.unica.com

Affinium Campaign Interact 7.5

Upstream Works (News - Alert) Software Ltd

www.upstreamworks.com

UpStart Version 2.0

UTOPY

www.utopy.com

UTOPY SpeechMiner

Varolii Corporation (News - Alert)

www.varolii.com

Total Solutions

Verint (News - Alert) Witness Actionable Solutions

www.verint.com

Next-Generation Impact 360 Workforce Optimization

Virtual Hold Technology (News - Alert), LLC

www.virtualhold.com

Virtual Hold Encore

VXI Global Solutions, Inc.

www.vxi.com

VisionSuite Software

CIS Magazine Table of Contents









Technology Marketing Corporation

800 Connecticut Ave, 1st Floor East, Norwalk, CT 06854 USA
Ph: 800-243-6002, 203-852-6800
Fx: 203-866-3326

General comments: tmc@tmcnet.com.
Comments about this site: webmaster@tmcnet.com.

STAY CURRENT YOUR WAY

© 2014 Technology Marketing Corporation. All rights reserved | Privacy Policy