Blogs:
Rich Tehrani
Tom Keating
Al Bredenberg
Michelle Pasquerello
Greg Galitzine
Call Center/CRM
...more
 

CUSTOMER INTER@CTION Solutions
January 2004
OUTSOURCING OF CALL CENTER AND CRM FUNCTIONS
Three Wishes For The Call Center Manager

Surviving The Sales And Marketing Age: How To Diversify For Your Survival

CALL CENTER/CRM MANAGEMENT SCOPE
2003 Product Of The Year Awards

CRM
Creating Your Branded Customer Experience

Hoster IP Solutions Are Key To Next Generation Contact Centers

RE: LOCATIONS:
Costa Rica

TMC LABS
TMC Labs Review

MONTHLY FEATURES
The CEO Spotlight
 
 

January 2004

DEPARTMENTS
   Publisher's Outlook
   By Nadji Tehrani

   High Priority!
   By Rich Tehrani

INDUSTRY NEWS
Customer Inter@ction News

Daily News!
Go to TMCnet.com for the latest communications technology news
 • Digium and TMC Host Sold Out Digium|Asterisk World 2010 at ITEXPO East in Miami
 • TMC, Light and Electric Partner To Produce Cloud Communications Training Series
 • TMC and EMBRASE Partner to Host StartupCamp Telephony at ITEXPO East 2010 in Miami
 • Unified Communications Magazine Announces Third Annual Product of the Year Awards Call for Entries
 • TMC Accepting Applications for 25th Annual Top 50 Teleservices Agencies Rankings
 • TMC and EZGSA Announce Its First Government Contractor of the Year Award
 • 2009 INTERNET TELEPHONY TEM Excellence Awards Winners Announced
 • 2009 Unified Communications Excellence Awards Announces Winners
 • Digium CEO Danny Windham to Deliver Keynote Address at ITEXPO East 2010 in Miami
 • Polycom Co-Founder and CTO to Deliver Keynote Address at ITEXPO East 2010 in Miami
 • 4G Wireless Evolution - Verizon Wireless' Ecosystem Development Executive to Keynote ITEXPO and Collocated 4GWE Conferences in Miami
 • TMC's Smart Grid Web Site Gains More Than 500K Page Views in Its Third Month
 • 17th Annual MVP Quality Award Open for Nominations
 • INTERNET TELEPHONY Announces Winners of the BSS/OSS Excellence Awards
 • INTERNET TELEPHONY Magazine's 12th Annual Product of the Year Award
 • TMC Welcomes Matt Weiner as Vice President of Business Development
 • Announcing the 4GWE Wireless LTE Visionary Award
 • TMC's Information Technology Web Site Serves More Than 1 Million Page Views
 • Customer Interaction Solutions Announces 2009 Product of the Year Award Call for Entries
 • John Grogan Joins IT.TMCnet.com as Director of Business Development
 • 4G Wireless Evolution Announces Winners of the 2009 Wireless Backhaul Distinction Award
 • Anthony Cassio Joins 4GWE as Director of Business Development
 • TMC, Crossfire Media Launch New Web Site Focused on Smart Connected Products and Services
 • ITEXPO West 2009 Draws More Than 6,000 Enterprise, Service Provider, and Channel Decision Makers to Exhibit Hall and Conferences
 • Influential Managers at Enterprises, SMBs, Government Agencies Rely on IT.TMCnet.com
 • TMC Introduces 'Telecom Agent Day' at ITEXPO East 2009
 • Customer Interaction Solutions Magazine Releases 2009 Editorial Calendar
 • Betsy Estes Joins Leading Global Media Company as Senior Accountant
 • Ingate's Free SIP Trunking Seminar Returns to TMC's INTERNET TELEPHONY Conference & EXPO in Miami
 • Customer Interaction Solutions Announces 2008 Product of the Year Award Call For Entries
 • 2008 Speech Technology Excellence Award Winners Announced by Customer Interaction Solutions Magazine
 • 2008 INTERNET TELEPHONY Excellence Award Winners Announced

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