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October 1999
Next Month Now Logo IP Contact Centers: Changing the Call Center Paradigm
By Stefan Karapetkov
TMCnet.com's new Next Month Now section brings you a feature article on a topic from next month's editorial calendar this month, so you can stay ahead of the game!
Place holder

August Cover

ARTICLES
Tapping Windows 2000 For TAPI 3.0
By Mark Lee, Microsoft Corporation

Web Telephony Engine For Windows 2000
(sidebar)

Balancing Voice And Quality On The LAN
By Ken Dumont, Mitel Corporation

The Intelligent Network For VoIP (sidebar)
By Krishna Murti, elemedia

Challenges Facing Internet Service Providers
By Sean Parham, Motorola

Why VoDSL Works For
Service Providers (sidebar)
By Skip Carlson, Interspeed, Inc.

 PUBLISHER'S OUTLOOK
Keeping An Eye On The Internet Telephony Crystal Ball
By Rich Tehrani, Publisher,
Internet Telephony� magazine

COLUMNS
Mind Share
The Battle Of The Titans
By Marc Robins, Associate Group Publisher, Internet Telephony� magazine

Reality Check
Just The Fax (And Maybe Some
Unified Messaging)
By Robert Vahid Hashemian

Industry Insight
TAPI, Take 3: Third Time’s
The Charm
By Jim Machi

VoIP Connections
VoIP: Part IV — Marketing
And Customer Care
By Lior Haramaty, VocalTec Communications

Roundup
Video Conferencing
Products & Services

PRODUCT REVIEWS
Centuple Communications’
Midas M200

3Com’s NBX 100
Communications System

DEPARTMENTS
Industry News

Letters

Center Stage

Services
Enhanced Services —
Driving Internet Telephony

Arbinet Telecom Indices

Focus On
Fax And The Internet:
An Unlikely Marriage?

INTERNET TELEPHONY
1999 Product Of The Year Entry Form

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