November 1997

CTI NEWS
   Cabletron, Intelect To Empower LAN Video Conferencing
   Best Power Introduces CheckUPS II 3.0
   Selsius Systems Enters IP Telephony Market
   POINT Debuts Solution To North American Market
   Tandem Chooses Raritan’s CompuSwitch
   NMS Offers High-Density NaturalFax
   BoxTop In Licensing Deal With Lucent
   TELS WIN-SENSE Call Accounting Software
   FaxWare 4 FREE From Tobit
   oryxVIEW: Internet-Based Communications Manager
   Dialogic Delivers High-Performance PCI For CTI
   Melita’s PhoneFrame Explorer Based On MPower
   PowerDsine’s PCR-SIN01 Telephone Ringing Generator
   Ariel Ships ISDN Support For RASCAL
   PureSpeech Offers Speech-Enabled Auto Attendant
   AVT’s Upgraded AgentXpress Serves Up Enhancements
   Peregrine Systems’ ServiceCenter 2.0
   ELAN Informatique Enables E-mail Functionality By Phone
   UNB To Offer Undergraduate Course In CTI
   InterPage’s Telepath 450 Finds Personnel Fast, Discreetly
   Tapestry To Distribute Star*Dev CTI
   Nortel Announces CCIP For Symposium Open IVR
   I-Bus Offers Variety Of PCI/ISA Passive Backplanes
   Ziatech Offers Jump-Start To OEM Computer Designs
   ArelNet Releases i-FAX Gateway Module
   Siemens Expands ProCenter Offering
   Federal LNP Mandate To Cost Millions
   AimQuest To Resell Siemens’ TIS
   Vodavi’s Callsort Pro Provides Complete Call Accounting
   Telinet Enhances MediaMail With Internodal Technology, Java
   ServiceModel Optimization Suite v3.5
   Periphonics Achieves NEBS Compliance
   Canoga Perkins’ 9135 10/100Mbps Ethernet Switch
   MCI To Trial Optical Cross-Connect System
   NetSpeak Selects Natural MicroSystems’ Fusion
   SmartLink’s MODIO MMX-Ready Soft Modem
   SoundLogic, BC TEL To Expand Call Center Market
   PCM Unveils Enhanced Capabilities At PCS
   Survey Reports Cellular Users
   KONEXX’ AutoSet Assures Mobile Computer Communication
   Panamax Introduces DS/25 Module For TOWERMAX KSU
   Brooktrout Launches IP Telephony Line
   ASC Launches MARATHON Digital Voice Recorder

CTI BRIEFS
   Nortel, Yale In Technical Trial Of ATM
   VocalTec Chosen By Deutsche Telekom
   Versatility And Nabnasset Commit To Open CT Solutions
   Wygant Qualifies As MiTAI Developer
   Alcatel’s LAN Switch To Support MPOA
   Ericsson Agrees With Analog Devices, Aware
   eFusion Completes Second-Round Financing
   Syntellect And ALLTEL To Provide Business Solutions
   Pacific Telephony Design, The ModemShop In Partnership
   Ingram Micro And Newbridge Distribution Agreement
   Unisys And Voice Processing Plus In Alliance
   Coresoft Integrates With Popular Phone Systems
   MCI And BT Launch Assault On Telecom Fraud
   PIKA Achieves BABT Approval
   Genesys And Deloitte & Touche In SI Agreement

CTI NEWS

Cabletron, Intelect To Empower LAN Video Conferencing
Cabletron Systems and Intelect Visual Communications Corporation have teamed up in a joint technology and marketing initiative to validate the use of IP multicast support in video conferencing applications. The initiative includes an R&D exchange program that entails interoperability testing between IVC’s LANscape 2.0 desktop video conferencing product with Cabletron’s SecureFast Networking Services, a Layer 3 switching solution to support standardsbased IP multicast technology. The combined solution is designed to provide endusers with one of the first LAN-based application convergence solutions to employ Layer 3 switching and IP multicast, while offering increased multimedia transmission rates and unparalleled audio/video quality. For more information, contact Lara Drolet (Cabletron) at 603-337-1707 or Mary McNally (Intellect) at 212-3179600.

Best Power Introduces CheckUPS II 3.0
Best Power has released a new generation of its CheckUPS II power management software on CDROM. CheckUPS II suite version 3.0 is designed to provide enhanced capabilities for uninterruptible power system (UPS) monitoring and unattended system shutdown for many popular operating systems. The software suite is included free with all Best Power con-nectivityready single-phase UPSs. The new software release has updated graphics and applications, including:

• Easy-to-read graphics indicating systems status.
• A live block diagram showing power flow, providing an instant display of current operating status.
• New screens allow more intuitive software parameters settings.
• French, Italian, German, and Spanish translations for global power management capabilities.

For more information, contact Scott Black at 972-851-1100.

Selsius Systems Enters IP Telephony Market
Selsius Systems has entered the IP Telephony market with an adjunct to or substitute for the traditional PBX or small office key system. The first of Selsius’ product offerings is a LAN PBX, scheduled for availability in the first quarter of 1998. Using IP networking as the transport technology, Windows NT server for call processing, and phones that connect directly to the LAN, the Selsius LAN PBX is designed to place the functions and services of the PBX on a company’s LAN. The resulting consolidated network is less expensive to maintain, administer, and install than separate data and voice networks. The initial configuration of the Selsius LAN PBX includes: Selsius CallManager software; the Selsius Phone; and Selsius Access. For more information, contact David Corley at 972-855-8586.

POINT Debuts Solution To North American Market
POINT Information Systems announced it is accelerating its drive into the North American market for advanced customer interaction solutions. TeamPOINT, POINT’s complete software solution, consists of fully integrated sales, marketing, and customer service modules layered on an open platform that acts as the base repository for all customer information. The product is designed to enable all customer-facing employees and processes to integrate into a single unified customer interaction environment. The company plans to introduce an API enabling thirdparty providers to integrate their sales, marketing, or customer care solutions into POINT’s Customer Interaction Platform. TeamPOINT’s product modules include CarePOINT for service and support, MarketPOINT, and SalesPOINT. For more information, contact Erik Haagensen at 770-551-1963.

Tandem Chooses Raritan’s CompuSwitch
Raritan Computer announced that its 2-channel CompuSwitch has been selected by Tandem Computers, Inc., for use in its new CS150 packaged cluster server for Windows NT. By allowing the two servers in the CS150 to share a common video monitor, keyboard, and mouse, the CompuSwitch saves desktop space while maintaining full system performance and usability. The CompuSwitch is also designed to provide convenience by enabling control of both servers from one central point. The CS150 combines two multiprocessor Intel Pentium-Pro-based servers in a single compact cabinet. However, each node remains a full-fledged server with its own copy of the OS, memory, software, disk controller, and power supply. For more information, contact Raritan Computer at 908-764-8886.

NMS Offers High-Density NaturalFax
Natural MicroSystems announced the availability of NaturalFax 2.0, a highdensity solution for high-value fax service applications. NaturalFax supports 30 ports of fax in a single PC slot, enabling service providers to reduce their costs by offering worldwide fax without the need for additional fax modem boards. The NaturalFax platform consists of NaturalFax software, an Alliance Generation DSP resource board, and Natural MicroSystems’ CT Access development environment. Major components include the NaturalFax API and supporting managers, which handle file format conversions, file services, Group 3 fax negotiation, and image transfer. NaturalFax is available in over 30 countries and supports Windows NT, UnixWare, SCO UNIX, and OS/2. For more information, contact Chris Ward at 508-271-1243.

BoxTop In Licensing Deal With Lucent
BoxTop Interactive, the creator of iVisit multiparty desktop video chat, has announced a licensing agreement with Lucent Technologies that includes the use of Lucent’s elemedia SX8300P audio coder. The SX8300P speech coder is designed to provide quality speech at the rate of 8.3 kbps making it an ideal coder for Internet applications. The coder comes with a powerful frame reconstruction algorithm and yields robust performance in the presence of channel errors. iVisit is being bundled with OEMs of modems, PCs, cameras, and video cards for a scheduled release date of mid-October. Currently, the software can be downloaded from the company’s Web site at www.ivisit.com. For more information, contact Paul Schmidman at 310-235-3917.

TELS WIN-SENSE Call Accounting Software
WIN-SENSE, from TELS Corporation, is a Windowsbased telephone call accounting management software system designed for small- to large-sized businesses. The software system allows users to generate revenue, manage productivity, and control costs. WIN-SENSE runs on Windows 3.1 and Windows 95, and supports the North American Numbering Plan (NANP). Detail and Summary reports are standard, and a variety of custom reports can be defined and generated. Other features of the WIN-SENSE system include several levels of security, a non-intrusive interface to the PBX/KSU, multiple user password protection, and immediate notification of 911 calls upon hangup. For more information, contact Ken Babbs at 800-564-9424 x305.

FaxWare 4 FREE From Tobit
Tobit North America announced that will be giving away FaxWare 4, its flagship fax server solution for NetWare, absolutely free. The retail value of the software (which is the full version for 25 users) is normally $1,395. The offer is time-limited and the promotion will only run for as long as quantities last. The purpose of the promotion is to motivate users who are dissatisfied with their current fax server solutions. Details of the promotion can be found on the company’s Web site (www.na.tobit.com). FaxWare 4 is designed with three points in mind: ease of installation, ease of use, and robustness. According the company’s president, Pierre Chamberland, the FaxWare software can be installed in less than 15 minutes by anybody who has a basic knowledge of the NetWare environment. The product also supports Windows 3.xx/95/NT, Mac, DOS, OS/2, and UNIX clients. For more information, contact Charles Nguyen at 514-392-9220.

oryxVIEW: Internet-Based Communications Manager
Priority Call Management has announced oryxVIEW, an Internetbased personal communications manager designed to let end-users manage calls and messages from their PCs. OryxVIEW transforms the computer screen into a virtual communications center. With the click of a mouse, users can listen to voicemail messages, place calls, manage speed-dial lists, and change telephone numbers and availability. The product is also designed to allow users to send voice and fax messages as e-mail attachments to any Internet-based e-mail address. As for service providers, the oryxVIEW GUI provides a user-friendly, visual mechanism for account access and management to supplement the traditional phone interface. For more information, contact Mary Sullivan at 508-6942579.

Dialogic Delivers High-Performance PCI For CTI
Dialogic Corporation has announced the general availability of a highdensity, processor independent PCI (Peripheral Component Interconnect) CTI product, the D/240PCI-T1. The E1 version (D/300PCI-E1) was also announced. The product is designed to enable a 40 percent improvement in application performance, allowing developers to take advantage of lowcost PCI servers currently available. The D/240PCI-T1 and D/300PCI-E1 provide the network protocol support, voice processing features, and sophisticated switching fabric required to bridge multiple technology resources, like fax, IP connectivity, and speech technologies on these PCI servers. The high-density boards offer up to 30 ports of DSP-based voice processing as well as a digital network interface. For more information, contact Jane Mazur at 201-993-3000 x6118.

Melita’s PhoneFrame Explorer Based On MPower
Melita International has announced the PhoneFrame Explorer, a new customer contact and call management solution incorporating the proven performance of the PhoneFrame product line with a new architecture. PhoneFrame Explorer consists of the new Universal Telephony Platform based on Melita’s MPower architecture, new software applications, and new system packaging. MPower is designed to enable the implementation of advanced business solutions based on open systems and industry standards. MPower is a fully distributable, object-oriented architecture based on the Common Object Request Broker Architecture (CORBA) object standard. MPower uses industry standard interfaces to integrate with other technology platforms. For more information, contact Maryjane Stout at 770-239-4402.

PowerDsine’s PCR-SIN01 Telephone Ringing Generator
PowerDsine, Inc., has introduced a new high-density, DC-to-AC, 1Watt, 3-REN, Telephone Ringing Generator module. The PCR-SIN01 series incorporates output frequency selectivity of 17, 20, or 25 Hz with a 50 Vrms sine-wave output that eliminates the need for external filters. Either 12Vdc or 24Vdc inputs are available. Overload and output short-circuit protection are standard, and they meet the stringent requirements of UL 1950, CSA, and EN 60950. For short duration loading situations, the 1W unit is capable of providing 1.3W at a 50-percent duty cycle. The product is priced at $15.25 when ordering quantities of 100. The company requests calls for all OEM quantities. For more information, contact Richard J. Bauer at 516-756-4680.

Ariel Ships ISDN Support For RASCAL
Ariel Corporation has announced that it is shipping ISDN support for RASCAL, the company’s 24-port ISA bus remote access solution for open systems servers running Windows NT. RASCAL’s new basic rate ISDN (BRI) enhancements are designed to enable it to simultaneously handle up to 23 64kbps BRI remote access sessions, 24 digital 56-kbps remote access sessions, or 24 analog 33.6-kbps remote access sessions. Support for autorate fallbacks enables RASCAL to operate at the highest speed supported by the subscriber modem. The product also provides an integrated T1 and Primary Rate ISDN interface, which supports both digital and analog remote access. This level of integration eliminates the need for external CSU and channel bank equipment, as well as traditional points of failure, such as external cables, power supplies, wall transformers, and the like. For more information, contact Steve Curtin at 609-860-2900.

PureSpeech Offers Speech-Enabled Auto Attendant
PureSpeech, Inc., announced the release of PureSpeech AutoAttendant, a software/hardware solution for speech-enabled automated attendant systems. Already installed at the Dialogic world headquarters, PureSpeech AutoAttendant allows callers to say the desired name or department for automatic routing to the corresponding extension. The solution is designed to be compatible with all PBX switches that support an analog station. PureSpeech AutoAttendant runs under Windows NT and can support 4 to 48 simultaneous call routings. A Graphical Extension Manager is included, which allows easy updates to the employee list and can even include alternate pronunciations and nicknames. For more information, contact Amy Limb at 617-441-0000.

AVT’s Upgraded AgentXpress Serves Up Enhancements
Applied Voice Technology, Inc., announced the availability of the latest version (3.10) of AgentXpress for Windows NT. Chief among the new features are Color Dynamic Display, designed to help managers quickly access real-time status of the call center; an interface with the IEX TotalView Workforce Management forecasting/scheduling tool; and an expanded agent capacity, now supporting up to 96 agents. AgentXpress for Windows NT version 3.10 is immediately available through AVT’s channel of certified resellers. Pricing for AgentXpress is $1,800 to $2,700 per agent, depending upon configuration requirement. For more information, contact Applied Voice directly at 425-820-6000.

Peregrine Systems’ ServiceCenter 2.0
Peregrine Systems, Inc., announced the release of ServiceCenter 2.0, an integrated suite of workflow applications for automating help desk support services across a heterogeneous enterprise. ServiceCenter utilizes client/server and intelligent agent technologies as well as a modular architecture to enable customers to leverage existing IT investments and reduce the cost of IT management. The CTI features in ServiceCenter are designed to enable Windows clients that use a TAPI-compliant phone switch or ACD to automatically create contact or problem records and populate them with information about the caller. For more information, contact Barbara J. Prinsell at 619-794-7495.

ELAN Informatique Enables E-mail Functionality By Phone
ELAN Informatique has announced ProVerbe Speech Dial & Play E-mail, a fully automated speech recognition and voice synthesis system that is designed to allow users to check e-mail as well as save or delete messages and send responses, all by telephone, without the aid of a PC. The product runs 24 hours a day on a workstation server provided by ELAN. It can be accessed from any phone, including mobile and cellular equipment. Security features include personal access codes and identification numbers. The system is available with 4, 8, 16, or 30 simultaneous phone access lines and up to five voice synthesis languages. Options include the ability to forward messages as faxes and send acknowledgments to senders. The product offers support for POP3, IMAP4, and MAPI mail customers. For more information, contact Alicia Ronan at 312-222-1235.

UNB To Offer Undergraduate Course In CTI
Computer science students at the University of New Brunswick (UNB), Fredericton, will be among the best-trained in the world for jobs in the area of computertelephony integration (CTI). This fall, 22 students have enrolled in Introduction to Computer Telephony Integration, the first course of UNB’s new program in Computer Telephony Integration — and the first of its kind in Canada. Course Coordinator John DeDourek, a professor in UNB’s faculty of computer science said, “The program is targeted at exposing students to the concepts of CTI and to the methods, standards and tools that will enable them to design and develop innovative CTI solutions.”

The program was developed by NBTel, in partnership with UNB’s Faculty of Computer Science, Genesys Telecommunications Laboratories, Inc., Sun Microsystems of Canada, Inc., and Dialogic Corporation. MCM Technology, a New Brunswick consulting firm, was also instrumental in initiating the project. For more information, contact Debbie Tremblay (Genesys Canada) at 506-694-2940.

InterPage’s Telepath 450 Finds Personnel Fast, Discreetly
Telepath 450, from InterPage, is designed to locate personnel quickly and discreetly when time is critical by communicating silently and instantly to anyone within a building or campus. Numeric tone or silent vibration messages can be sent to individuals or groups within a onemile radius using a standard telephone or the keypad contained on the unit itself. The system is equipped with two dry contacts, expandable to 256 to monitor security, production control or building automation systems. The system is serially programmable and can accept up to 50 preprogrammed numeric messages to be sent from any telephone or alarm panel in the building. The Telepath 450 accommodates up to 9,999 pagers. For more information, contact Frank J. Owens at 561-8447900.

Tapestry To Distribute Star*Dev CTI
Tapestry Computing, Inc., announced they have reached an agreement with Computerized Telecommunications, Inc., for exclusive worldwide distribution rights to Star*Dev CTI, a CTI application development tool. Star*Dev CTI is an ActiveX control which programmers can use to build TSAPIbased, CTI-enabled applications. Star*Dev reduces the time to develop CTI-enabled applications by 50 percent or more. Star*Dev CTI is designed to work with Borland’s Delphi, Oracle Developer 2000, PowerSoft’s PowerBuilder 5.0, Microsoft Access, and other development environments supporting ActiveX technology. For more information, contact Christopher W. Jones at 314-344-0066 x7005.

Nortel Announces CCIP For Symposium Open IVR
Nortel has announced its Call Center Integration Package (CCIP), a software package for Nortel’s Symposium Open IVR, designed to tightly integrate with the Meridian 1 digital communication system for cost-effective, powerful call center integration. CCIP provides access to signaling information, enables screen pops, enhances routing capabilities, and facilitates reporting capability for detailed call flow analysis. Symposium Open IVR offers capabilities such as text-to-speech conversion, voice recognition, and networking ability that allows support of a virtually unlimited number of ports. For more information, contact Carter Cromwell at 408-565-2835.

I-Bus Offers Variety Of PCI/ISA Passive Backplanes
I-Bus has announced the availability, in a wide range of configurations, of dual bus passive backplanes. Applications requiring high availability of ISA-based add-in boards and highspeed PCI peripherals are now able to utilize passive backplanes tailored to their specific needs. Each IBus PCI/ISA passive backplane provides up to 4 PCI slots, a choice of 5, 6, 10, or 14 ISA slots and a PCI slot for the CPU board. Power is supplied to the backplane through keyed connectors. In addition, the PCI/ISA 20-slot backplane provides sockets for on-board bus termination resistor networks, if desired. Prices range from $225 for an 8slot version (4ISA/2PCI/1CPU/1Shared) to $433 for the 20-slot version (15ISA/4PCI/1CPU). All I-Bus PCI products are based on the PICMG standard for implementing PCI on passive backplanes. For more information, contact Mark Gunn at 619-974-8426.

Ziatech Offers Jump-Start To OEM Computer Designs
Ziatech Corporation announced two new development platforms to quickly design CompactPCI computer applications. The systems are preconfigured at the factory and ship ready to operate. The ZT 5080 6U and ZT 6080 3U Development platforms are designed to allow OEM project designers to quickly order the necessary feature set to develop their applications. The ZT 5080 platform consists of a 6U CompactPCI chassis with a combination of 6U and 3U card slots, a CPU board with a Pentium processor, a system utility board with an IDE hard drive and floppy drive, and a SCSI interface for connection to a CD ROM. The ZT 6080 platform offers a modular 75-Watt power supply, an eight-slot backplane, generous system and flash memory, an Ethernet interface, and a Super VGA interface card. For more information, contact Phil Nash at 805-541-0488.

ArelNet Releases i-FAX Gateway Module
ArelNet, Ltd. has announced the availability of Email@i-FAX, an e-mailto-fax gateway module. The new module is designed to enable Telcos and ISPs to provide e-mail-to-fax services in addition to standard Internet faxing services. The module will benefit users by allowing them the flexibility of sending faxes from any e-mail application and the cost savings of using the Internet to bypass long-distance telephone usage. The user sends an e-mail to (fax number)@i-FAX service provider. The message, including any type of attachment, arrives at the Email@i-FAX gateway and is then converted to TIFF and transmitted, after authentication, to the iFAX server. The server then delivers the message to the nearest-to-destination iFAX server via the IP network utilizing least cost routing methods. For more information, contact Mor Sela at 212935-3110 x27.

Siemens Expands ProCenter Offering
Siemens Business Communications Systems has announced it is expanding its portfolio of call center management products and services, in a move designed to help customers easily implement custom reporting solutions. Together with Siemens’ family of open CTI links, customers will now have several means of gathering and integrating call center data into the systems and formats of their choosing. The Siemens Open Real Time Link connects to the external ACD server of the Hicom 300E communication server, version 6.4 and higher, and lists for $5,000. BusinessView Analyst server software, which offers a robust multisite data gathering engine, and supports up to 10 sites per server, is priced starting at $18,000. For more information, contact Karron Esmonde at 408-492-6979.

Federal LNP Mandate To Cost Millions
A study released by Evolving Systems, Inc., shows that Local Number Portability (LNP), a federal mandate of the Telecommunications Act of 1996, could cost competitive local exchange carriers (CLECs) and wireless carriers millions in potentially unrecoverable costs. LNP allows consumers to keep their existing phone numbers when they switch between local telephone service providers. Once the mandate becomes effective on October 1, 1997, and incumbent local exchange carriers (ILECs) begin supporting LNP, CLECs and wireless carriers that cannot obtain new call routing data will be faced with ILEC transactions fees to handle LNPrelated calls. The study also reveals that ILECs are expected to charge an average transaction rate of three cents per call to perform the required database check. For more information, contact Michele Dionne at 303-802-2426.

AimQuest To Resell Siemens’ TIS
AimQuest Corporation plans to resell Internet Telephony servers from Siemens Business Communication Systems to ISPs. As part of the partnership, Siemens will provide AimQuest with a Telephony Internet Server (TIS), enabling voice and real-time fax communications for corporate Intranets over the GRIC (Global Reach for Internet Communicators) network. Siemens is also to provide engineering services. AimQuest plans on giving Siemens its authentication, directory services, billing, and related software and service products for sale to Siemens’ business customers who wish to add Internet roaming to their Intranet gateways. Siemens’ TIS allows voice and real-time fax calls initiated from a communications server to be routed over an IP network. By effectively providing alternate trunks over the corporate IP infrastructure or the Internet, the TIS reduces the number of leased telephone lines required, thus lowering users’ longdistance costs. For more information, contact Jon Porter (AimQuest) at 408-955-1920 x1162 or Karron Esmonde (Siemens) at 408-492-6979.

Vodavi’s Callsort Pro Provides Complete Call Accounting
Vodavi Communication Systems’ Callsort Pro for Windows is designed as a complete software package that incorporates three modules: Data Collection, Administration, and Reports. The Data Collection module runs on a PC directly connected to the PBX and captures Station Message Detailed Recording (SMDR) data in a master database. The Administration module controls information collection, distribution, and access. The Reports module provides over 30 predefined report formats. Callsort Pro is ODBC compliant, and is designed to give users easy access to Callsort data from other applications. The product can be used on a company’s LAN, allowing all authorized users to access the information they seek. For more information, contact Ron Pavlak at 602-443-6053.

Telinet Enhances MediaMail With Internodal Technology, Java
Telinet Technologies has announced the availability of MediaMail 2.1, an upgrade to its flagship unified messaging server solution for e-mail, voice mail, and fax messaging. The added functionality comprises internodal technology, improved pager support, Java capabilities, E1 signaling support, and enhanced security features. MediaMail is a unified messaging platform that provides integrated access to e-mail, voicemail, fax, and paging services. Access to messages is enabled by touch-tone telephone, fax machines, and Web browsers, including Netscape’s Communicator, Microsoft’s Internet Explorer, and WebTV. Media conversion between text, voice, and image formats is handled with a combination of texttospeech, RealAudio from Progressive Networks, and proprietary Telinet technologies. For more information contact Dana Cogan at 770-492-0373.

ServiceModel Optimization Suite v3.5
PROMODEL Corporation announced the release of ServiceModel Optimization Suite 3.5, a simulation software package designed for the call center industry. Benefits of the package include reduced hold times, increased call routing, improved staffing and scheduling, and controlled costs. According to Scott Baird, president of PROMODEL, “The launch of ServiceModel Call Center Suite 3.5 integrates costing, optimization, and statistics analysis capabilities into one problem-solving software. The new suite provides an unprecedented solution that meets the needs of today’s call centers.” For more information, contact Lori Monson at 801-223-4611.

Periphonics Achieves NEBS Compliance
Periphonics Corporation has announced that the company has demonstrated NEBS (Network Equipment-Building System) compliance. NEBS Criteria Levels are a series of standards prepared by Bellcore, and adhered to by the Regional Bell Operating Companies (RBOCs) to ensure personal safety, protection of property, and operational continuity in equipment used as part of the telecommunications networks. These standards apply both to carriers and manufacturers. The physical criteria include space planning, temperature, humidity, fire, earthquake, vibration, transportation, acoustical, air quality, and illumination. Electrical criteria include Electrostatic Discharge (EDS), Electromagnetic Interference (EMI), Steady State Power Induction, Corrosion, DC Potential Difference, Electrical Safety, and Bonding and Grounding. For more information, contact Anne M. Strauss at 516-468-9276.

Canoga Perkins’ 9135 10/100Mbps Ethernet Switch
Canoga Perkins Corporation has introduced an Ethernet switch which can be managed from a standard Web browser. The model 9135 2port 10/100Mbps Ethernet Switch is designed for easy migration from 10Mbps to 100Mbps operation through its modular interfaces. The 9135 offers many benefits to the user to ease the task of managing the network and at the same time reduce the downtime on the network, including:

• Migration path from 10Mbps to 100 Mbps by just swapping the interface modules.
• In-band SNMP, dual RS232 communications port for SLIP modem support and local terminal management.
• Diagnostic features, including LEDs and Link Loss Forwarding.

The 9135 operates on multimode or single mode fibers with loss budgets from 10dB to 26dB. Interface connectors supported include ST, SC, and STP 8-pin modular connectors. For more information, contact Mo Noradoukian at 818-678-3880.

MCI To Trial Optical Cross-Connect System
MCI announced what it is calling the first step in the creation of the world’s first all-optical telecommunications network, with the field trial of an optical cross-connect system. These optical devices are a fundamental building block in the development of an all optical network that will eventually enable MCI to more efficiently manage its network to provide the highbandwidth services that customers are expected to demand in the new millennium. MCI will trial the technology using Hitachi Telecom’s Optical Cross-Connect System on its fiber ring in Dallas, Texas. The trial will test live voice, video, and data applications, including ATM and frame relay, on the existing SONET network. Among other benefits, an alloptical network provides for more efficient and cost-effective bandwidth management. For more information, contact Robert Hoskins at 888-213-4372.

NetSpeak Selects Natural MicroSystems’ Fusion
Natural MicroSystems has announced that NetSpeak Corporation has selected Natural MicroSystems’ Fusion IP Telephony platform to build scalable highdensity IP Telephony solutions for the corporate and service provider markets. NetSpeak’s IP telephony gateway server products, known as the Web Gateway Exchange, will be based on Fusion, a hardware and software platform designed to provide developers of PC-based telecommunications solutions with the scalability, performance, and support for industry standards necessary for building serverbased Internet Telephony applications. Fusion enables voice (traditionally transmitted via circuit switching over the PSTN) to be reliably and quickly transmitted via packet switching over IP (Internet Protocol)based networks including corporate Intranets and the Internet. For more information, contact Chris Ward at 508-271-1243.

SmartLink’s MODIO MMX-Ready Soft Modem
OEMs using Cirrus Logic’s CrystalClear audio chips (CS4236B, CS4237B, and CS4328B) will now be able to add modem, fax, and telephony features to their sound chip for as low as $15, thanks to MODIO from SmartLink, Inc. SmartLink’s MODIO host controller software drivers tap into the unused processing power of the host CPU and use it for modem processing, thus replacing the need for dedicated hardware. The soft modem has a transfer rate of up to 4 times that of a hardware modem since it is not constrained by the UART. MODIO is hardware independent. SmartLink’s host-based signal processing software is designed to give OEMs numerous configuration options, including: modem only, modem plus telephony, or modem, telephony, and audio. For more information, contact Peter Tsepeleff at 408-941-7900.

SoundLogic, BC TEL To Expand Call Center Market
SoundLogic and BC TEL have announced a strategic partnership agreement to address the growing demand for next-generation call center technology in British Columbia. The companies plan to provide end-toend advanced networked call center solutions for new and existing call centers, working with customers to design, implement, test, and deploy these solutions. For more information, contact Hossein Malek (SoundLogic) at 604-291-9989 or Michelle Gagn� (BC TEL) at 604-432-2949.

PCM Unveils Enhanced Capabilities At PCS
At the recent PCS (Personal Communications Showcase) show in Dallas, TX, Priority Call Management announced networking and enhanced messaging solutions to complement the company’s one number and prepaid calling solutions. In addition to these enhancements, the company’s ORYX platform now scales to over 1,000 voice ports. Priority has also chosen to digitally network the ORYX platform using the Voice Profile for Internet Mail (VPIM) networking standard that allows an open interchange of messages between voice and Internet platforms. Other new features include group and family mailboxes, broadcast message delivery, and voice message screening. For more information, contact Mary Sullivan at 508-694-2579.

Survey Reports Cellular Users
Want Cellular Location Technology A recent survey by Public Opinion Strategies shows that offering enhanced 911 location technology would be an attractive marketing offering for carriers. The report found that respondents would be willing to pay an average of $3.30 per month for the service. Other key findings indicate the following: People buy wireless phones for safety; Most wireless subscribers do not know whether emergency dispatchers can tell where they are calling from; Overall, wireless subscribers consider enhanced 911 location technology a very important service; A large number of respondents said they would switch to a carrier who offers the service from one who does not. The poll of 800 wireless telephone users has a margin of error of +/- 3.46 percent, in 95 out of 100 cases. For more information, contact Public Opinion Strategies at 703-836-7655.

KONEXX’ AutoSet Assures Mobile Computer Communication
KONEXX has announced the release of AutoSet, a switchless telephone handset to computer modem interface product designed to turn standard digital PBX lines into computer communication lines. AutoSet utilizes DSP technology to set the optimum signal level for the phone-connected modem, supports full V.34 standards for data transmission, and proposes to support the 56-kbps standard where the phone system allows it. AutoSet also has auto-dial capabilities. The product protects modems from damage that can be caused by direct connection to digital PBX phone lines, and furthermore, AutoSet can be left installed, without losing telephone functionality. The product comes with a list price of $199. For more information, contact KONEXX at 800-275-6354 or visit the company’s Web site at www.konexx.com.

Panamax Introduces DS/25 Module For TOWERMAX KSU
Panamax has introduced the DS/25 module, a 25-pair digital station set protector to be used with the TOWERMAX KSU architecture. The TOWERMAX KSU, which is the base unit of the TOWERMAX family, provides power protection for key systems and hybrid PBXs. The new module, designed to protect the digital station set lines between buildings in a campus environment, will safeguard 25pair buried or aerial cable against damage or destruction caused by power surges and spikes, including lightning. Using standard 50-pin amphenol (RJ 21X) connectors, the DS/25 also offers circuitry incorporating solid-state, auto resetting sneak current components. The DS/25 retails for $349 ($489 in Canada) and is available from major Telecom/Datacom distributors in both countries. For more information, contact Kai Lancaster at 800-472-5555 x3901.

Brooktrout Launches IP Telephony Line
Brooktrout Technology has announced the launch of its IP Telephony line of products. Based on its BOSTON architecture, the IP Telephony product line is a suite of standards-based software and hardware products for systems and services for the rapidly emerging Internet telephony market. The product line includes software developer kits and boards that will enable system vendors to develop standardsbased IP Fax and IP Voice solutions in a common software and hardware environment. The products include a BTGateway Kit, a developers kit that provides IP telephony gateway developers with the key technology components needed for rapid development of standards-based products. The kit consists of a DSP processing board, Brooktrout’s new TR2000, 24 channels of SpeechPac voice compression software based on the G.723.1 vocoder, FaxRelay software, BTStack323 H.323 stack software, and a Netaccess PRI-ISA24 single T1 board. For more information, contact Anne Marie Clark at 617-433-9552.

ASC Launches MARATHON Digital Voice Recorder
ASC Telecom has announced the release of MARATHON, a new digital voice recorder. The system can be a standalone unit from 4 to 128 channels, or else it can be networked to thousands of channels via LAN and WAN integration. Search parameters include time, date, duration of conversation, comments, and marked calls. MARATHON is also capable of capturing data from other sources, such as caller ID, transaction number, or account number. The product also features a Text Editor, which allows the insertion of written comments for every recorded conversation. For more information, contact Michael C. Dowd at 212-557-3200.

CTI BRIEFS

Nortel, Yale In Technical Trial Of ATM
As part of a technical trial, Nortel and Yale University have demonstrated a transcontinental call between PBXs using a switching fabric based on ATM (Asynchronous Transfer Mode). The call, from Yale’s New Haven, CT campus to Nortel’s facility in Santa Clara, CA, was part of an ongoing trial of Nortel’s Meridian 1 communication system. ATM provides a foundation for a host of applications and capabilities that will keep corporate and campus networks on the leading edge. For more information, contact Carter Cromwell at 408-565-2835.

VocalTec Chosen By Deutsche Telekom
Deutsche Telekom AG and VocalTec Communications, Ltd., have announced a memorandum of understanding, in which Deutsche Telekom has agreed to purchase more than $30 million of VocalTec products, services, and support for a planned worldwide rollout of Internet telephony services, and acquire a 21.1 percent stake in VocalTec. For more information, contact Jo Lee (VocalTec) at 201-768-9400.

Versatility And Nabnasset Commit To Open CT Solutions
Versatility, Inc., and Nabnasset Corporation have announced a joint commitment to deliver integrated open call center solutions. Under the agreement, the Versatility Series will be compatible with Nabnasset’s VESP (Voice Enhanced Services Platform), designed to offer “out-of-the-box” functionality and streamlined implementation, eliminating the need for customization. For more information, contact Lana Sansur (Versatility) at 703-934-7631 or Susan Cohen (Nabnasset) at 508-787-2800.

Wygant Qualifies As MiTAI Developer
Wygant Scientific, Inc., has completed testing with Mitel Corporation and has become a qualified SX-2000 MiTAI Developer. The combination of Wygant’s SmartAnswer — together with Data-Follow-Me and Intelligent Call Routing — and Mitel’s SX-2000 ACD, is designed to allow call centers to provide intelligent queue announce; screen pops on agent terminals; and routing of calls based on ANI/DNIS and customer input to selected ACD groups within the Mitel SX-2000. For more information, contact Pamela Nerness at 503-2429751.

Alcatel’s LAN Switch To Support MPOA
Alcatel Data Networks announced Alcatel 1100 LSS, a local-area network and campus backbone switch that is designed to support MPOA (MultiProtocol over ATM), the network layer switching standard recently ratified by the ATM Forum. MPOA defines a high-performance, lowlatency model for supporting IP traffic over ATM in campus networks. A key strength of MPOA is its ability to connect multiple campus network sites. For more information, contact Kristin Duskin-Gadd at 703-724-2824.

Ericsson Agrees With Analog Devices, Aware
Ericsson has signed an agreement with U.S.-based companies Analog Devices, Inc., and Aware, Inc., to use their ADSL transceiver chipset in Ericsson’s new ANx modems. The agreement solidifies Ericsson’s plans to manufacture interoperable ADSL modems by adopting the standardsbased processing solution. For more information, contact Pernilla Melander at 46-8-719-11-20, or visit Ericsson’s Web site at www.ericsson.com.

eFusion Completes Second-Round Financing
eFusion, a provider of Internet application gateways, has closed sec-ondround financing with some of the world’s leading technology and telecommunications firms taking equity positions in the year-old startup. Microsoft, France Telecom, and Telecom Italia joined firstround investors Intel and AT&T Ventures in investing in Oregon-based eFusion. Shaw Venture Partners completes the second-round investment group. For more information, contact Janet Johnson at 503-207-6300 x6432.

Syntellect And ALLTEL To Provide Business Solutions
Syntellect, Inc., and ALLTEL, Inc., have agreed to partner to provide automated customer service solutions to the telecommunications industry. Through the agreement, ALLTEL will sell Syntellect’s interactive communications systems in conjunction with its existing billing and customer care system, Virtuoso II. For more information, contact Ann Conrad (Syntellect) at 800347-9907 x7313 or Dan Daugherty (ALLTEL) at 501-220-5269.

Pacific Telephony Design, The ModemShop In Partnership
Pacific Telephony Design announced a strategic partnership with The ModemShop to provide Internet connectivity and security products through Pacific Telephony Design’s Web site, www.phonezone.com. To support the sale of Internet connectivity products, The Phone Zone will now offer tutorials and educational materials on such topics as the basics of Internet connectivity, security, high-speed access, and voice/fax over IP networks. For more information, contact Dave Krupinski at 415-647-9911 x203.

Ingram Micro And Newbridge Distribution Agreement
Ingram Micro, Inc., and Newbridge Networks have announced a strategic distribution agreement, bolstering Ingram Micro’s portfolio in its newly formed Telecom Integration Division, and strengthening the Newbridge channel. Ingram Micro will now carry the full line of Newbridge LAN and WAN internetworking products, including Newbridge’s MainStreet products that support integration of ATM, frame relay, X.25, and TDM technologies. For more information, contact Kirsten Frosh (Ingram Micro) at 714-5661000 x2727, or Nancy Ward (Newbridge) at 703-736-5083.

Unisys And Voice Processing Plus In Alliance
Voice Processing Plus and Unisys Computer Systems Group announced the formation of an alliance to provide speech-enabled solutions to companies seeking self-service applications. The alliance establishes Voice Processing Plus as a Unisys Natural Language (NL) Elite Software Reseller, allowing Voice Processing Plus to embed the NL Assistant capabilities into its TransactionsMadeEasy solutions. For more information, contact Martin Krempasky (Unisys) at 215-986-4788 or Terry Stuck (Voice Processing Plus) at 810-737-9550.

Coresoft Integrates With Popular Phone Systems
Coresoft Technologies, Inc., has announced that it has integrated its flagship product, CenterPoint 2.0, with telephone systems from several major manufacturers. CenterPoint is now integrated with the following telephone systems: Lucent Definity, Nortel Norstar, Comdial DXP, and NetPhone PBX, with several more under development. CenterPoint is a comprehensive control environment designed for managing all commonly used communication technologies employed in everyday business. For more information, contact Brian Curran at 801-431-0070 x119.

MCI And BT Launch Assault On Telecom Fraud
In their continuing fight against international telecom fraud, MCI and BT announced the joint development of a powerful network security application that is designed to vastly improve efforts to detect and eliminate international toll fraud. The application, known as SHERIFF (Statistical Heuristic Engine to Reliably and Intelligently Fight Fraud) is expected to save the companies $11.5 million over the next 12 months. For more information, contact Robert Hoskins (MCI Media Relations) at 972-918-7810.

PIKA Achieves BABT Approval
PIKA technologies, Inc., announced BABT approval for its entire family of low-density hardware, its Premiere Series of highdensity boards, and its Daytona 12P station interface board. With the BABT approvals firmly in place, PIKA is positioned to offer solutions to the UK market. The Premiere Series offers the flexibility of AllOnBoard downloadable firmware with advanced features such as fax, speech recognition, text-to-speech, and pulse detection in densities of up to 240 ports. For more information, contact Rahul Virmani at 613-591-1555.

Genesys And Deloitte & Touche In SI Agreement
Genesys Telecommunications Laboratories and Deloitte & Touche Consulting Group have entered into a Systems Integration Alliance Agreement. Under terms of the agreement, Deloitte Consulting will offer its customers solutions based on the Genesys suite of Enterprise CTI products, including services and support. Deloitte Consulting will also be adding a Genesys-based Customer Care Innovation call center demonstration to its Solution Center of the Americas, after the demo is shown at the ISS World Telecommunications Congress in Toronto, Canada. For more information, contact Stephen Pratt (Deloitte Consulting) at 415-247-4185 or Karine Hagen (Genesys) at 415-437-1163.