July 1999

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ARTICLES
Service-Side Unified Messaging For The Entire Enterprise
By Pamela Thompson, PulsePoint

The Call To Unify
By Linda Stegeman, Lucent Technologies

Flexibility And Integration In Next-Gen Customer Relations Centers
By Bruce Tsuji, Mitel

ACIC Technology Integrates Existing Voice And Data Systems (side bar)

Follow The Workflow Road
By Rod Butters, Aspect Telecommunications

Distribution Strategy
Signed, Sealed, Delivered: How CTI Solutions Get To The End User
By Chris Donner, CTI�

For The Record: Next-Generation Logging And Monitoring
By Bart Ryan, Communications Advice and Design

Solving The Security Puzzle
By Doug McGowen, Hewlett Packard

What Is Encrytion? (side bar)

Versatile And Cross Border Secruity (side bar)

H.323: Forward, March!
By Dale Skran, Ascend Communications

Bandwidth — Hollywood’s New Rising Star
By Carlyn Taylor and William Denebeim, PricewaterhouseCoopers

A WIDE SCOPE:  The View From Atop A CT Server
By Dean A. Trumbull, Dialogic Corp.

The Next Wave (side bar)

REVIEWS
Envox (U.S.), Ltd.’s CT Studio 3.0 

Symantec’s Mobile WinFax 

ESNA Tech’s Telephony Office-LinX 

Tygart’s PRISM/Look 

Equisys’ Zetafax 6.0

DEPARTMENTS
CTI News

Cc:
The Future Of Cable Telephony
By Tom Keating, Executive Technology Editor, CTI�

On The Horizon
Standards Based Management For Converged Networks
By Brough Turner, Natural MicroSystems

Inside Networking
Next Generation Campus Networking
By Tony Rybczynski, Nortel Networks Enterprise Solutions

CTI Spotlight

Letters