July 1998

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ARTICLES
ISDN: The Right Bandwidth for Business
By Peter Geier, Eicon Technology Corp.

Managing Conversation: Bringing a Human Touch To Speech Technology
By Emmett Coin, Intellivoice Communications, Inc.

CHANNEL
Partnerships Create Profit, Success For CTI Resellers
By Laura Skinner, Ingram Micro, Inc.

CALL CENTER
CTI Makes Call Centers Strategic Weapons
By Lisa Chiranky, AnswerSoft, Inc.

CTI In Virtual Call Centers (sidebar)
By Jerry L. White, IEX Corp.

DEVELOPER
Software Components Simplify CTI
By Carl R. Strathmeyer, Dialogic Corp.

INTERNET TELEPHONY
Moving To Mainstream: Building IP Telephony Gateways For Everyday Use
By Margaret Chappell, elemedia (a Lucent Technologies venture)

Data Lessons For IP Telephony Vendors (sidebar)
By Sean Parham, Motorola Information Systems Group

REVIEWS
Parlance Corp.’s NameConnector

Teltone Corp.’s Telephone Line Emulator

Comdial Corp.’s Tracker/QuikTrak

Compaq Computer’s Microcom 808

Teubner & Associates, Inc.’s Faxgate

DEPARTMENTS
CTI News

CTI Web Site Awards

Cc:
Birth of the Router-PBX
By Tom Keating, Technology Editor, CTI™ magazine

On The Horizon
The Evolution Of IP Telephony Gateways: Restructuring The Public Switched Telephony Network
By Brough Turner, Natural MicroSystems Corp.

Inside Networking
Closing The Performance Gap: Building Networks That Deliver What Enterprises Need
By Tony Rybczynski, Nortel Networks' Enterprise Solutions

Editor’s Notebook