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July 1998

 

CTI Headlines

CTI NEWS

RSI Debuts Small-Footprint Video Conferencing Unit
RSI Systems, Inc., introduced Video Flyer Executive, a computer-free, full motion television-quality video conferencing system. It is fully portable (about the size of your day planner) and can be plugged into any size television, flat screen, or LCD projector to deliver small to full conference room size images. The Video Flyer Executive is fully standards-based and will operate with any other H.320-compatible product. For more information, contact the company at 612-896-3020.

Infrared Communication System Announced By Clarinet
Clarinet Systems, Inc., introduced a cost-effective, high-speed wireless LAN communications system for laptops and handheld PCs - the EthIR Switch and EthIR Beam. Using a switching hub approach, the system provides multi-LAN access points for groups of laptop users. This drives costs down to about $150 per user, and also makes the system more manageable and upgradeable. For more information, contact the company at 408-501-0250.

Xantel Connex Version 2.3 Adds Remote Workforce Connectivity
Xantel Corp. released Version 2.3 of Xantel Connex. The latest version incorporates CTI technology that enables field personnel and geographically dispersed offices to be seamlessly integrated into an organization's central office telephone system. Xantel Connex is virtual groupware-enabled, so its feature set can be accessed from wherever the user goes. For more information, visit the company's Web site at www.xantel.com.

NEC To OEM, Distribute MCK Remote Voice Solution
MCK Communications, Inc., and NEC America, Inc., announced that NEC will offer MCK's remote voice solutions for remote call center agents, telecommuters, executives, and branch offices through its network of telecom dealers. NEC will distribute an OEM version of MCK's EXTender system technology. For more information, contact MCK at 617-454-6100, or NEC at 800-TEAM NEC.

GWI, Teloquent Partner For CTI, Customer Service Solutions
GWI Software and Teloquent Communications Corp. announced a strategic relationship where the companies will cooperatively integrate Teloquent's Distributed Call Center technology with GWI's customer service solution, Help!. The integration will allow help desk and customer service representatives to improve service levels, increase efficiency, and reduce errors. For more information, contact Teloquent at 978-663-7570, or GWI at 360-693-6944.

AVT Releases New Version Of CallXpress
Applied Voice Technology released CallXpress3 Version 4.03, a new version of its voice and call processing system. Version 4.03 supports the newly introduced NetConnect digital networking module, which allows users to exchange voice and fax messages using the VPIM protocol. Unified messaging is supported through Microsoft Outlook. The new version also includes Year 2000-compliance within the product. For more information, contact the company at 425-820-6000.

Castelle Aquires Object- Fax Product Line
Castelle, a provider of turnkey, hardware-based network fax servers, announced its acquisition of the Object-Fax product line from Traffic Software, Inc. Object-Fax is Windows NT-based network fax software designed for the enterprise. The software has an open, distributed architecture that allows thousands of users to simultaneously send and receive faxes through dozens of phone lines. Object-Fax also supports fourteen foreign languages in its client software. For more information, contact the company at 408-496-0474.

Micro Memory Offers CompactPCI With Memory Module
Micro Memory, Inc., an independent supplier of DRAM and other memory modules, introduced a high-speed, 32-bit, 3U CompactPCI bus module capable of burst mode accesses at the full bus bandwidth of 33 MHz. The peak transfer rate is 132 MBps and 120 MBps sustained. The MM-5100D has a capacity of 128 MB to 1 GB. Multiple RAM disk drivers are included for various operating systems. For more information, contact the company at 818-998-0070.

Telogy Networks Enhances Golden Gateway Capabilities
Telogy Networks, a provider of embedded communications software, announced expanded capabilities of its Golden Gateway voice and fax over IP product suite. Telogy's advanced multi-channel and multi-function capabilities support up to four simultaneous channels and allow multiple voice and fax calls to be processed in a single digital signal processor (DSP). This enhanced DSP software enables lower cost, higher quality Internet telephony gateways. For more information, contact the company at 301-515-8580.

Edify Intros High-Capacity Voice Response Solution
Edify Corp., a provider of self-service software, announced Electronic Workforce/LS, a high capacity, Windows NT-optimized IVR solution for large-scale call centers. Electronic Workforce/LS highlights include an architecture that provides up to 240 lines per server - 1,440 lines in a single rack and up to 350,000 single system transactions per day. An open platform and support for leading CTI middleware, front- and back-office systems, Web, and other channels are also part of the solution. For more information, contact the company at 408-982-2000.

Centigram Sells CPE Business Unit To Mitel
Centigram Communications Corp. has agreed to sell its Customer Premises Equipment business unit to Mitel Corp. Mitel will create a new, advanced messaging division that will operate as an independent unit of Mitel's Business Communications Systems Group. The sale is expected to enable Centigram to focus on the global market for service provider solutions. For more information, contact Centigram at 408-944-0250, or visit Mitel's Web site at www.mitel.com.

NKO Announces International IP Telephony Expansion
NKO, Inc., has finalized agreements to deploy its IP telephony systems in Israel, Brasil, Australia, and Korea. NKO's carrier-grade systems will initially provide voice and fax services. The company also plans to offer prepaid Internet telephony calling cards later this year. NKO's patented technology manages bandwidth allocation to provide a guaranteed grade of service for voice, fax, data, and video applications. For more information, contact the company at 904-730-3181.

France Telecom, Official Telecom Operator Of 1998 World Cup
The 1998 World Cup soccer tournament has a cumulative TV audience of 37 billion people, not to mention the 2.5 million fans actually attending the June 1998 event. As the official telecommunications operator, France Telecom is responsible for all voice, data, and image transmission for the World Cup. The range of technologies deployed to pull off an event this size includes everything from IVR-based information lines in several languages, to providing cellular phone and paging support. For more information, visit the company's Web site at www.francetelecom.fr.

Unisys Puts FORE At Center Of New Network
FORE Systems has been selected by Unisys Worldwide Telecommunications (WWT) to provide ATM technology for the first phase of the company's nationwide high-speed network. The new ATM network replaces a hybrid network running at various speeds. Unisys WWT, which tested voice and video traffic successfully over the network during its evaluation phase, is also examining the cost and performance benefits of running these and multimedia applications over the network this year. For more information, visit the companies' Web sites at www.unisys.com and www.fore.com.

Nitsuko America Intros SOHO Voice Mail System
Nitsuko America released the latest addition to the NVM-Series of voice mail systems, the NVM-2. The NVM-2 is designed to work primarily in the small office/home office (SOHO) environment. The voice mail system is available as a two-port by two-hour system, or as a four-port by four-hour system. Both models support 65 mailboxes, one of which can be dedicated for fax detection and distribution. The NVM-2 is wall-mountable for convenient storage. For more information, contact the company at 203-926-5400.

ACI International Enables Surveillance Over TCP/IP
ACI International, Inc., introduced MicroSwitcher Plus, a PC-based CCTV video surveillance and alarm control system for use on Windows TCP/IP networks. The MicroSwitch-er Plus allows you to connect up to 64 CCTV surveillance cameras to a PC running either Windows 95 or NT. Users can then monitor alarm devices and simultaneously view live video over TCP/IP. For more information, visit the company's Web site at www.aciconnect.com.

Full-Service Mobile Secretary Service Planned
Planetary Motion, Inc., introduced the Mobile Business Center. The service handles contact management, scheduling, and e-mail retrieval using voice commands over any phone. After calling a toll-free number, users can edit their address book, enter notes, look up contacts' phone numbers, and have those numbers connected without redialing - all while using voice recognition technology. The service is $19.95 per month. For more information, contact the company at 847-835-6700.

Centrepoint Releases Version 3.08 Of Concero Switchboard
Centrepoint Technologies, Inc., developers of computer telephony solutions for the SOHO market, announced version 3.08 of Concero Switchboard in conjunction with a new distribution strategy. Centrepoint has now developed channel relationships that mark a logical step forward in the company's market penetration strategies. Designed for small office, home office, and mobile professionals, Concero is a computer telephony command center that lets users control desktop phones, faxes, cell phones, pagers, long-distance charges, and more from anywhere. The two line/six extension phone system translates into four ringing extensions (for phones, fax machines, answering devices, and modems), a fifth extension to a PC (for fax modem and voice software), and a remote sixth extension to integrate up to three external phone numbers (such as cell phones and pagers). For more information, contact the company at 613-725-2980.

NeTrue Completes H.323 Call Using Two Different Vendors' Platforms
NeTrue Communications, Inc., announced the successful completion of clear voice transmissions of NeTruePhone over the Internet from servers in China through servers in the United States. This VoIP transmission may be the first in the industry using two different vendor platforms, Natural MicroSystem's Fusion 2 and Dialogic's DM3. This interoperability is the result of the ITU's (International Telecommunications Union) standards for H.323 stack and G.723.1 vocoders. Platforms with H.323 protocol compatibility and G.723.1 vocoder technology have improved voice quality, and NeTrue's ITNM (Internet Telephony Network Management) generates one of the best possible grades of service on the hybrid IP and PSTN telephony networks. For more information, contact the company at 714-870-0861.

NEC Announces Expanded Video Conferencing Line
NEC America, Inc., announced the VisuaLink 128 and VisuaLink 384 video conferencing systems. These portable, compact video communications systems offer standards-compliant video conferencing to almost any television or monitor. The VisuaLink codec boxes weigh less than five pounds, and use a single ISDN BRI line. The VisuaLink systems are fully integrated 30 frame per second solutions that support T.120, H.320, H.263, and H.281 standards. For more information, contact the company at 800-TEAM NEC.

Cayman Intros SOHO No-Configuration Internet Router
Cayman Systems introduced its Cayman 2E500H router, which the company says will give service providers a flexible, powerful tool that will solve SOHO customers' networking and Internet connectivity problems. The 2E500H, a zero-configuration, dual- Ethernet Internet access router with an integrated 8-port hub, gives service providers a simple and cost-effective way to provide shared LAN access to a single high-speed WAN device (such as DSL and cable modems) that have Ethernet interfaces. The 2E500H has a list price of $1,085 per unit, and volume pricing is available. For more information, contact the company at 781-279-1101.

L&H Ships Continuous Dictation, Command, And Control Products
Lernout & Hauspie (L&H), are shipping L&H Voice Xpress and L&H Voice Xpress Plus, software packages that combine continuous speech recognition and Natural Language Technology (NLT) to provide document creation, formatting, and editing capabilities. In addition to supporting Microsoft's Speech Application Programming Interface (SAPI), L&H's Voice Xpress products incorporate specific extensions to Microsoft's speech platform that support NLT's advanced functionality. The estimated street prices for L&H Voice Xpress and for L&H Voice Xpress Plus, which include software on a CD-ROM, documentation, and a noise-canceling microphone, are $49.99 and $99.99, respectively. For more information, visit the company's Web site at www.lhs.com.

Mosaix Adds Multi-Country, International Dialing Capabilities
Mosaix, Inc., announced new multi-country international dialing features for the Mosaix Call Management System, a critical capability for companies attempting to expand their global market reach. Conventional predictive dialing systems often require companies to establish separate operations for international campaigns, and many systems cannot handle the dialing pattern requirements of multi-country campaigns (i.e. U.S. and U.K. calls in a single system). The enhanced Mosaix Call Management System enables call centers to manage complex, multi-country calling campaigns from a single location. In addition, the new enhancements make it possible for call centers to automatically manage the variables - such as time zone, area code, phone prefix, and language considerations - involved in international telemarketing and collections campaigns. For more information, contact the company at 888-466-7249.

Cayman Systems, Interspeed Cooperate For Turnkey SDSL Solution
Cayman Systems, a DSL customer premise equipment (CPE) provider, and Interspeed, Inc., a developer of carrier-class DSL system solutions for high-speed data access, announced a product interoperability agreement. The agreement gives service providers a turnkey end-to-end SDSL solution for their clients. Under the terms of the agreement, the two companies will ensure interoperability between Interspeed's new generation of System 1000 and System 500 carrier-class DSL platforms and Cayman Systems' Cayman SDSL1400 router/modem. By using the most up-to-date technology available, Interspeed's and Cayman Systems' devices will communicate at symmetric speeds - up to 1.168 Mbps over a single copper pair line. This provides an immediate and cost-effective solution for the rapidly growing number of businesses requiring more reliable and faster remote access to the Internet and their own intranets. For more information, visit the company's Web sites at www.cayman.com and www.interspeed.com.

Vodavi Ships STARPLUS TRIAD Digital Telecom System
Vodavi Technology, Inc., announced the company is shipping the STARPLUS TRIAD Digital Communications Systems platform. The STARPLUS TRIAD platform combines advanced functionality and expandability in a sleek design that makes voice, data, and video communications affordable for small business. Easy-to-use and feature-rich, the STARPLUS TRIAD offers extensive CTI, ISDN, networking, and wireless capabilities. With a digital platform, it can cost-effectively take a small system of six lines and twelve stations to one of 96 lines and 252 stations. Designed to increase employee productivity, enhance customer service, and reduce communications expenses, the STARPLUS TRIAD platform can help customize and grow with the needs of a growing business. For more information, contact the company at 602-998-2469.

FOCUS Networks Releases Low-Cost Fast Ethernet Hub
FOCUS Networks, a division of Advanced Electronic Support Products, Inc. (AESP), introduced their 100BaseTx 8-port desktop hub model (#FO-065-5800). The product is shipping with a street price of approximately $180. "Now that Fast Ethernet is becoming the de facto standard in small and medium-sized companies, FOCUS Networks has broken the $25 price barrier per port for 100Based hubs," says Marty Gerber, vice president of retail sales and marketing for AESP. The hubs will be available through a distributor network, led by Ingram Micro and MicroCentral. For more information, contact the company at 305-944-7710.

Retail Stores To Stock Cyber Power Systems' Low-Cost UPS
Best Buy and Computer City announced they are now stocking Cyber Power Systems, Inc.'s Power98 Uninterruptible Power Supply (UPS). The Power98/250VA is a full-featured, low-cost surge suppression and uninterruptible power system. Priced at $109 suggested retail, the system includes free PowerPanel software, which automatically shuts down the Windows operating system before the computer loses power. The company expects a street retail price below $100. The device provides three grounded outlets with full-time surge protection and three grounded outlets with both surge protection and battery back up. The system's maintenance-free, high-efficiency batteries can last up to 20 percent longer than batteries in other power supply systems before needing replacement. For more information, contact the company at 512-837-6600.

NBX, Cisco Team For Network-Based Telephony Solutions
NBX Corp. and Cisco Systems, Inc., teamed to provide integrated voice and data network-based telephony solutions for small and medium businesses and distributed branch offices. The signed letter of intent covers the co-development of Cisco and NBX products for high-quality, packet-based voice communications over local-area networks (LANs) and wide-area networks (WANs). With these new solutions, businesses can take advantage of voice and data convergence by maintaining one network from the desktop out to the enterprise. Customers will be able to reduce the overall equipment expense, remove the cost of implementing and maintaining separate networks for voice and data, and maximize the value of network connectivity services within the enterprise. For more information, visit the companies' Web sites at www.nbxcorp.com and www.cisco.com.

Lucent Upgrades RealCT API For Windows NT, 95
Lucent Technologies Computer Telephony Products announced RealCT Release 2, a high-level Application Programming Interface (API) that shields developers from the complexities of telephone connection and computer telephony resource switching, eliminates unnecessary development costs, and reduces development time of CT solutions. RealCT Release 2 is a Microsoft Windows Dynamic Link Library (DLL) that offers a flexible development environment to provide a uniform strategy and yield faster development of telephony applications. It enables developers to call RealCT Release 2 from any Windows programming environment and use it across multiple applications. RealCT Release 2 incorporates a user-friendly Configuration Resource Wizard, or a Graphical User Interface (GUI) that simplifies the configuration of hardware and software and manages Multi-Vendor Integration Protocol (MVIP) switching. Thus, hardware resources can easily be allocated and re-distributed in real-time without any need for code changes. For more information, visit the company's Web site at www.lucentctproducts.com.

NETRIX Shows Interoperability With Packet Engines, Sentient Networks
NETRIX Corp. announced the interoperability of its Network Exchange Voice Gateway with Packet Engines' enterprise routing switches, and with the carrier-class, multiservice access switches of Sentient Networks. NETRIX also introduced routing Quality of Service (QoS) with Internet Protocol (IP) Type of Service (ToS) support on the Network Exchange, and the gigabit Ethernet implementation through Packet Engines' PowerRail switches. The interoperation of the Network Exchange 2210 with Vodex Voice over IP/Frame Relay software and Packet Engines' PowerRail 5200 enterprise routing switch shows voice over routed gigabit Ethernet, and proves the viability of high-speed transport of voice and data for enterprise users. The IETF has just established a working group to alter the ToS byte to add QoS to the protocol suite. For more information, contact NETRIX at 703-742-6000.

ServiceSoft Builds On Intelligent Self-Service Support Products
ServiceSoft Corp., a leader in intelligent self-service support, announced the fourth generation of Web Advisor and Knowledge Builder, tools for providing intelligent self-service support on the Internet or corporate intranet. Web Advisor and Knowledge Builder Version 4 include new features that provide smarter, more personalized advice for end users, collaborative authoring over the Web or LAN, workflow management, compliance with industry standards, and enhanced capabilities for high-traffic enterprise sites. The new versions are distinguished by their ability to provide personalized advice based upon each end user's particular situation. The company believes Web Advisor and Knowledge Builder Version 4 create a new standard for collaborative authoring of self-service information. For more information, contact the company at 781-449-0049.

VTG Develops Next Generation Of VoiceBridge-PC
Voice Technologies Group, Inc. (VTG), announced the development of VoiceBridge 2000, the next generation of their VoiceBridge-PC (VB-PC) with SCbus and Microsoft's Telephony API (TAPI). VoiceBridge 2000 will support TAPI 2.1, which is bundled with Windows NT 4.0. The new board will be available for Lucent Technologies, Nortel, Siemens, and Mitel systems. VoiceBridge 2000 will offer developers maximum design flexibility, allowing hardware components to be mixed and matched easily and cost-effectively while retaining common system software designed to meet specific project requirements. "By adding support for TAPI, VTG permits application developers broad access to the marketplace and reduced cost and time to market for their applications," said Bob Fritzinger, executive vice president for VTG. For more information, contact the company at 716-689-6700.

Sphere Communications Announces Sphericall 2.0 ATM PBX
Sphere Communications, Inc., developers of Sphericall, an ATM-based network PBX for mid-sized businesses, announced version 2.0 of its flagship product. Sphericall 2.0 is a network-based PBX capable of deployment across a global network. Full telephony is achieved on an ATM network by adding Sphere's voice gateway products that connect both telephones and the PSTN to ATM. Calls are transported along with data over the ATM LAN or WAN. Microsoft NT servers on the network provide all PBX call control functions, voice mail, and CTI. In version 2.0, multiple servers on the network cooperate with each other and operate as one PBX. As a result, a caller in one location can directly dial any phone on the network. In addition, all phones have access to outside lines at all locations where outside line gateways are installed. For more information, visit the company's Web site at www.spherecom.com.

Four Providers Create Global Internet Telephony Alliance
Inter-Tel, Inc., NTT International Corp. (NTTI), Glocalnet AB (Publ.), and Telba Telecomunicacoes Ltd. formed an alliance that will establish and operate a global data network to exchange IP voice and facsimile traffic and to provide enterprise Intranet services across high-quality Internet Protocol (IP) networks. The alliance members agreed by a Memorandum of Understanding to unite their respective regional IP telephony networks based on the Inter-Tel Vocal'Net IP telephony gateway and call accounting technology. The Alliance consists of a core body of globally situated regional members who will determine network quality and service availability within their markets. Each member will continue to maintain the quality of their network, while expanding coverage within their regions by building additional infrastructure or forming relationships with ITSPs. For more information, visit Inter-Tel's Web site at www.inter-tel.com.

Alcatel Bolsters End-To-End Internet Solutions With DANA
Alcatel's DANA (Data Application Network Adapter) is one of the first broadband RANs (remote access nodes) to terminate PPP/ATM in a way that supports scalable deployment of a PPP/ATM RAN architecture, involving large volumes of PPP sessions. Carriers are incorporating more PPP/ATM into their networks to deliver Quality of Service guarantees in association with DSL services. This development reinforces Alcatel's position in end-to-end Internet architecture, by making the DANA broadband RAN as easy to use as the narrowband services currently used by service providers. The Alcatel DANA enables the rapid, fully scalable deployment of high-speed Internet DSL services to large and small businesses and residential subscribers. For service providers, DANA supports legacy interfaces and protocols. It also enables service providers to offer value-added services such as VPNs and dynamic service selection. For more information, visit the company's Web site at www.alcatel.com.

Analogic TAP-800 Now Includes T1/E1 And Ethernet For VoIP Gateways
Analogic Corp. announced the TAP-804N (Network Interface Controller) and the TAP-804D (Dual Span), the two newest members of the TAP-800 family of computer telephony products. Both the TAP-804N and the TAP-804D are built specifically for advanced CTI applications using the TAP-800 family architecture. The TAP-804N integrates a 100BaseT Network Interface Controller with a TAP-804 DSP resource board containing enough MIPS to provide voice compression for a full T1 trunk. The TAP-804D consists of dual T1/E1 spans with enough DSP resources to support voice over IP compression on a full T1 trunk. When combined, the TAP-804N and TAP-804D seamlessly support two T1 trunks of voice over IP compression in two slots, freeing the host to manage call setup and teardown, calculate least-cost routes, and translate between telephone numbers and IP addresses. For more information, contact the company at 978-977-6817.

Lucent Intros Wireless Apps For Reduced Costs, Increased Revenue
Lucent Technologies announced a suite of wireless intelligent network (WIN) software applications offering wireless network service providers opportunities to increase revenues, reduce costs, and meet upcoming regulatory requirements. The suite of new applications, developed by Bell Labs, includes:

  • Wireless prepaid.
  • Wireless virtual private networks (VPNs).
  • Voice-activated dialing.
  • Flexible alerting.
  • Wireless number portability.
  • Enhanced 911.

The new applications complement Lucent's existing applications, including stand-alone HLR (home location register), authentication center, short message service center, and over-the-air-activation. The suite's introduction continues Lucent's commitment to the wireless intelligent network, with open standards that support third-party applications, network convergence, and end-to-end customer solutions. For more information, visit the company's Web site at www.lucent.com.

ArelNet Announces Voice And Fax Over IP Solution
ArelNet, Ltd., a provider of Internet telephony and messaging solutions, announced the general availability of i-Tone, an integrated IP solution for service providers such as telcos and ISPs. This IP telephony system enables real-time voice, real-time fax, and store-and-forward fax communications on the same ports, maximizing the utilization of the service provider's network. i-Tone is a turnkey hardware and software solution enabling multiple services over IP networks. i-Tone supports real-time phone-to-phone, fax-to-fax, PC-to-phone, and other related store-and-forward services such as PC-to-fax, e-mail-to-fax, fax broadcasting, and Web-fax interface. The i-Tone Gateway uses DSP-based voice and fax processing, and supports ITU-recommended voice codecs such as G.711, G.723, and G.729 to enable operability with third-party gateways and terminals. For more information, visit the company's Web site at www.arelnet.com.

AT&T Offers Enhanced Network-Based Routing With GeoTel
AT&T announced call routing capabilities that enable companies to create virtual call centers through network-based technology. AT&T Solutions' call center practice, Multimedia Call Center Solutions, will install and maintain AT&T Resource Manager for companies that want to monitor and route voice traffic among multiple call centers or at a single center based on real-time caller and call center information. AT&T Resource Manager will be built upon the Intelligent CallRouter software from GeoTel Communications Corp. The product routes calls dynamically based on specific information entered by callers, such as their account numbers, enabling companies to provide their customers personalized levels of service. The caller's information is collected by a complementary AT&T offering, Intelligent Call Processing service, which interacts with AT&T Resource Manager. For more information, visit the companies' Web sites at www.att.com/solutions and www.geotel.com.

AuBeta Telecom Releases iWEB CTI Middleware
AuBeta Telecom has released iWEB, a middleware set of open APIs that address several issues in deploying another company offering, iQueCall, with databases on Windows NT and IP networks. iWEB sits on top of TCP/IP and handles the network configuration and connections. It eliminates the problem of having to know where resources are located and how to connect to them. It also controls queues and error handling. iWEBCTI, one component of the product, is a program that maintains all of the virtual queues for ACD service for telephone calls, Web calls, e-mail, faxes, voice mail, action items, and other electronic documents. When an agent becomes available, the proper items are sent to that agent. For more information, visit the company's Web site at www.aubeta.com.

APC Extends Web-Based UPS Monitoring To Mixed-Server OS
American Power Conversion (APC) announced enhancements to its WebAgent software product, which allows IT managers to use a Web browser to monitor APC UPSs in mixed environments. The enhancements enable APC, which has offered Web-based UPS monitoring capabilities for Windows NT for the last two years, to expand support to include Novell NetWare and Unix. Users can view UPS status, diagnostic information, data and event logs, and perform UPS self-tests remotely via their Web browser. WebAgent 1.3's backward compatibility allows administrators to increase their capabilities by leveraging their installed base of UPS monitoring software with a minimum of effort. For more information, contact the company at 800-877-4080.

Array Telecom, Prepaid Cellular In VoIP Alliance
Array Telecom, Inc., announced a strategic alliance with Prepaid Cellular Services, LLC, a leading voice over IP long-distance telephone company. Array has signed an agreement with Prepaid, whereby the carrier is purchasing Array's voice and fax over IP gateway product, VOIPgate.com, and using the solution to develop an international voice long-distance service. The alliance between Prepaid and Array will result in a new communications solution for international users of the VOIPgate.com gateway, allowing them to offer low-cost connections to the United States. For more information, contact Array at 416-736-0901 or Prepaid at 770-773-7243.

Ixchange Adds Field Force Operations Tool To Software Suite
Ixchange, Inc., expanded its suite of products for small and medium-sized businesses with the introduction of Customer Ixchange Service. Customer Ixchange Service is a field force operations tool for service companies that need to dispatch technicians or service staff to a field location, and that bill for time and materials. The product, which follows the customer service life cycle from cradle to grave, allows the tracking of service calls, which helps businesses manage and invest in the tools they need to get their job done, with less risk. For more information, contact the company at 303-763-8333.

Nuera Intros VoFR/VoIP Gateway For Small Offices
Nuera Communications, Inc., announced its newest VoIP/FR gateway, the Access Plus F50ip. The F50ip is one of the only systems on the market to support voice over frame relay and over IP within a low-cost and fully software-scalable gateway. The F50ip is preconfigured to support low-density voice and fax over frame and IP applications. The standard version ships with two voice/fax channels, a LAN port for IP voice/fax, a user data port, and a WAN port for frame relay voice/fax and data. The F50ip's base unit configuration comes with two analog voice channels, a serial data port, an Ethernet port, and a frame relay network port. The F50ip also comes with Nuera's SNMP agent, which communicates with Nuera's HP OpenView-based network management system. For more information, contact the company at 619-625-2400.

RADVision Gains Partners For Its H.323 IP Conferencing Solutions
RADVision, a technology and market leader in core enabling H.323 software and hardware technologies for multimedia conferencing, adds three more industry giants to its list of H.323 partners. Ascend and Natural MicroSystems will use RADVision's H.323 protocol stack as key components in their respective voice over IP H.323-compliant products. In addition, Lucent Technologies will resell RADVision's OnLAN L2W-323 Multimedia H.323 gateway solution for several of its collaborative conferencing products that allow users to make multimedia calls to more endpoints than ever before. "We are delighted to contribute our H.323 expertise in the form of building blocks to these industry giants who are leveraging their own core competencies in telecommunications and networking to create innovative products, services, and solutions for the burgeoning IP telephony and conferencing markets," said Michelle Blank, RADVision's president. For more information, contact the company at 201-529-4300.

Ericsson Launches Internet Telephony Solution For Carriers
Ericsson has developed a new IP telephony platform called Internet Telephony Solution for Carriers (IPTC), which the company says provides a new standard in IP telephony systems. IPTC offers phone-to-phone, fax-to-fax, and PC-to-phone services over a TCP/IP network. IPTC works by taking phone and fax calls which originate in the PSTN, and passing them to the IPTC platform. The platform carries them over the TCP/IP network to their destination, where they are fed back to the PSTN network. PC-to-phone calls are taken directly from the TCP/IP network and carried to their destination in the same way. IPTC is a system solution comprising Ericsson-developed advanced software modules hosted within an industry-standard operating system running on any standard hardware. For more information, visit the company's Web site at www.ericsson.se.

ZOI Corp. Enters North American Market With SOHO PBX
Korea-based ZOI Corp. has entered the North American market with its SOHO PBX, a standalone switch that works with analog phone lines. The ZOI SOHO PBX can handle four incoming phone lines. You can connect the twelve available extensions to a fax, PC, or an answering machine. The product includes PBX features such as music-on-hold, three-way conferencing, and call restriction. ZOI aims to compete with similar SOHO products in this market space based on price: For $249, you get the basic ZOI SOHO PBX, which lacks voice mail. For an extra $100, you can add 30 minutes of voice mail. The company is currently looking for North American partners. For more information, visit the company's Web site at www.zoi.com.

Envox Script Editor Eases Building CTI Applications
Envox (U.S.) Ltd. introduced Envox Script Editor, a native 32-bit Windows application generator positioned as a fast, simple, and comprehensive low-cost development package for voice, fax, and computer telephony. The product combines drag and drop application building without the need to write a single line of code, intuitive flow chart-style scripts, a built-in compiler, HTML-to-fax conversion capabilities, and pre-programmed fax, text-to-speech, and voice recognition functions. Envox Script Editor is part of a suite of products called the Envox CT Studio that also includes the Envox Control Panel and Envox Wave Editor. For more information, contact the company at 941-353-6587.

Clarify, Architel Integrate Front Office To Back Office Provisioning
Clarify, Inc., a provider of front office solutions, and Architel Systems Corp., a supplier of advanced telecommunications service provisioning solutions, announced an alliance to integrate front office customer care with back office network provisioning. The alliance integrates Clarify's ClearSupport CommCenter, a telecommunications customer and trouble management system, with Architel's Automatic Service Activation Program (ASAP), a product used to automatically provision telecommunications services. By integrating the two systems, telecommunications service providers can significantly increase the speed and efficiency with which they deliver new and expanded services to customers - a key point of differentiation in the highly-competitive telecommunications market. For more information, visit the companies' Web sites at www.clarify.com and www.architel.com.

ProAmerica Debuts New Sales Force Automation Modules
ProAmerica, a provider of customer relationship management solutions and the maker of SCM Customer Care software, announced its Opportunity Management and Customer Satisfaction, two of the company's four new sales force automation (SFA) modules. The modules, which also include List Management and Marketing Management, will be available by the third quarter of this year. The new modules allow companies to manage the entire customer life cycle from pre-sales events such as marketing campaigns, individual activities within those campaigns, responses and leads generated by the activities, opportunities represented by the leads, and sales resulting from the opportunities. Post-sales support and customer relationship management is achieved through SCM's customer support functions. For more information, contact the company at 800-680-6292.

Local, Remote Access To Data, Voice, And Video From 3Com
3Com released its SuperStack II Remote Access System 1500. Designed in a stackable, flexible form-factor to meet the demands of small and medium-sized businesses, the new family of products offers reliable access to the Internet/intranet and critical corporate network applications. The product gives customers a complete mix-and-match remote access solution for enterprises that can be expanded as their businesses grow and application needs change. The SuperStack II Remote Access System 1500 allows companies to be more connected by combining WAN and LAN connectivity into one box. Dial-in features allow workers on the road or telecommuters to access the corporate network; dial-out features allow users to access the Internet; and LAN-to-LAN routing lets users in the office send e-mail and share files, printers, and fax machines. SuperStack II Remote Access System 1500 has been designed to support voice and video applications for future video conferencing capabilities. For more information, contact the company at 408-764-5000.

CyberFone, e-Net Partner For Internet Telephony Smart Phone
e-Net, Inc., will work with CyberFone, Inc., to build and sell what the companies believe will be the world's first smart phone that provides Internet telephony capabilities. The product is expected to be available by the end of the third quarter of 1998. e-Net is the developer of Telecom 2000, a family of products recognized for its technology and low cost point. CyberFone developed an eponymous product that is the functional equivalent of an entry-level desktop computer priced at under $400. The CyberFone includes a swipe for a smart card, and the ability to incorporate other peripherals including a digital camera. With e-Net's Telecom 2000 integrated into it, CyberFone will enable consumers and corporate users to make seamless long-distance calls over the Internet. For more information, contact e-Net at 301-601-8700 or CyberFone at 610-254-0303.

Black Ice's New Release Includes Multi-Port Fax Broadcasting
Black Ice Software released a new edition of its Impact Fax Pro, PC-based fax software designed for Windows NT 3.5, 4.0, and Windows 95. The new version, 3.0, offers a high-capacity multi-line fax broadcast system, which allows users to customize a cover page with each fax document. Also new is a multi-line fax-on-demand system that can be set up to provide thousands of documents to customers 24 hours a day. Impact Fax Pro also offers multi-port faxing, voice mail, and color faxing. The Annotation feature makes it easy for users to add sticky notes and signature stamps, or to whiteout an area of their fax. The software supports unlimited communication ports or channels and is compatible with any Class 1, Class 2, or Class 2.0 modem, and with BICOM, Brooktrout, and Dialogic fax boards. For more information, contact the company at 603-673-1019.

Uniden Enters Palm-Size PC Market With UniPro PC 100
Uniden Multimedia Corp. announced the UniPro PC 100, a palm-size PC computing device running with Windows CE. Uniden is capitalizing on the Compact Flash (CF) slot with the release of the industry's first standard CF type II card. The CF II card incorporates memory and paging functions into the unit, along with two-way radio capabilities. The UniPro comes equipped with a CF II slot, a 28.8 Kbps built-in modem, and fax capability. It has 4 MB (expandable to 8 MB) of memory and a 75 MHz processor. Functionality also includes handwriting recognition technology and auto-synchronization. When the product is placed in a docking station, information is automatically updated between the UniPro and host PC. The unit retails for about $399. For more information, visit the company's Web site at www.uniden.com.

Omnitronix Introduces SNMP-Link Proxy Agent
Hardware manufacturer Omnitronix is providing a new hardware tool for network administrators: the SNMP-Link Network Management Proxy Agent, designed to help implement and extend the Simple Network Management Protocol (SNMP). The SNMP-Link functions as a protocol translator, allowing older, non-SNMP compatible hardware to be monitored by SNMP management stations. The SNMP-Link analyzes the serial data output of legacy equipment, and generates SNMP traps when an undesirable condition is detected. A set of formulas programmed by the user dictates which conditions generate these traps. The SNMP-Link can be installed to either receive a serial data stream or work in-line with an existing VT100-style console without interrupting the data stream. For more information, contact the company at 206-624-4985.

Davox Launches Compose It Custom Reporting Software
Davox Corp., a leading supplier of call center solutions, announced availability of Compose It version 1.0, an optional reporting feature of its Unison and IN/UNISON call center management systems. Compose It is a menu-driven, custom reporting solution that enables call center managers to generate reports for monitoring critical call center activities, identifying trends, and making real-time adjustments to improve overall call center performance. It is an open system, standards-based software that runs on a dedicated NT server and includes a Sybase relational database as part of the standard package. For more information, contact the company at 978-952-0200.

American Multiplexer Puts Digital Traffic Over Legacy Copper
American Multiplexer Corp. introduced DigiCop, a symmetrical digital subscriber loop. Based on a patent-pending adaptive data/voice splitter technology, DigiCop turns existing copper lines into digital subscriber lines, leveraging the existing copper network and eliminating the need for a modem. DigiCop carries digital traffic at higher speeds than ISDN, while providing a voice channel for traditional analog telephones. When attached to both the remote terminal (subscriber point) and the central office terminal, the entire infrastructure becomes digitized, thus increasing data transfer speed from 64 Kbps to 256 Kbps. For more information, contact the company at 650-875-6666.

 

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