 March 1998
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| News
News
TELES Presents Complete Package
For High-Speed Internet Communications
TELES Corp., announced a high-speed communications package that
lets customers take full advantage of the 128 Kbps ISDN speed, at a cost of $139. The ISDN
Internet Kit is a complete solution for SOHOs. It includes the TELES iSTAR PnP terminal
adapter, special offers on ISDN Internet access, free ISDN line ordering, Microsoft’s
Internet Explorer and NetMeeting, TELES’ OnlinePowerpack software, and the Internet For Dummies Quick Reference Guide. Through the multi-channel capacity of ISDN, users can manage two
communications functions at the same time. The application software supports H.320, H.323,
and T.120 multimedia and video conferencing standards. For more information, contact the
company at 888-TELES US.
Q.SyS Releases New Group PhoneWare Versions
Q.SyS, Inc., has announced the release of PhoneWare 2.6 for the
Panasonic KX-TD digital telephone system, and PhoneWare 2.5 for the Mitel SX-200 and 2000
telephone systems. Both versions provide additional features such as enhanced call
logging, on-demand screen pops, expanded group monitoring, dial-by-name, and ODBC
connectivity which allows users to connect to almost any customer database. Outbound
dialing is simplified with the use of dial-by-name. By typing the first or last name of
the person the user wishes to dial, PhoneWare can quickly perform the look-up and dial the
number automatically. For more information, contact Charles Cash at 513-745-8941.
CycloVision Shipping 360-Degree Live Web Video
System
CycloVision Technologies announced the launch of the ParaCamera
S-2i System, which captures a complete 360-degree video stream and transmits it over the
Web or intranets in real-time, without distortion. By logging onto a Web site featuring a
ParaCamera, a viewer has complete interactive control over their video window. Each viewer
can navigate independently by panning, tilting, and zooming the ParaCamera with their
mouse. The ParaCamera S-2i WebCam uses an optical system to capture a stream of video
frames. The camera is connected to a PC running the CycloVision ParaServer software, which
decodes the stream and transmits it over a network. ParaServer uses Java and Active X
technology — so there are no plug-ins for the viewer to down-load. For more
information, contact the company at 212-499-0909.
Aplio Enters U.S. Market With Stand-Alone
Internet Telephone
Aplio, S.A., has entered the U.S. market with its first product,
a stand-alone Internet telephone that operates independently of a PC. Aimed at individuals
and SOHOs who frequently place long-distance and international calls, the Aplio/Phone
connects to a traditional phone like an answering machine. Users make a regular phone call
and then press a single button for activation. The Aplio/Phone transparently converts the
callers to the Internet, usually within 45 seconds. High-quality voice is achieved with
full-duplex G723.1 voice compression and a full-duplex speaker phone. Currently, both the
caller and the callee must have an Internet connection and the Aplio/Phone. A new release
of the phone is planned for first quarter 1998 which will support H.323. For more
information, con-tact the company at 650-794-2760.
Lucent’s elemedia Bridges Gap For Audio
Conference Users
Lucent Technologies’ elemedia business venture unveiled new
products that enable businesses to raise the quality and cut the cost of audio
conferencing. The elemedia CX1000S and CX2000S software products allow hundreds of
participants to collaborate simultaneously, whether they are using POTS, corporate
networks, Internet telephony gateways, or conferencing software applications such as
Microsoft NetMeeting. The elemedia CX1000S and CX2000S modules are specifically designed
for environments that use compressed audio, such as the Internet, simultaneous voice and
data systems, and packet-based networks. While the CX1000S is host-based software capable
of sup-porting 50 end points, the CX2000S software runs on DSPs to handle conferences with
hundreds of participants. For more information, visit the company’s Web site at www.lucent.com/elemedia.
RADVision Licenses Stand-Alone H.323
Gatekeeper Software Package
RADVision, Inc., announced the availability of its GK-323
GateKeeper, a stand-alone H.323 standards-based software application for IP telephony and
multimedia conferencing product for developers and solution providers. RADVision’s
GK-323 GateKeeper is available in source code and object code for multiple operating
systems. It can be licensed for a variety of "flavors" of Windows and Unix, and
for VxWorks and pSOS real-time operating systems. The GateKeeper can reside in any
H.323-compliant gateway, MCU, terminal, or run as a server application. It can be
configured and controlled remotely using http or SNMP. In addition to providing full H.323
call control and registration functionality, it sup-ports all mandatory H.323 gatekeeper
functions such as bandwidth use management, application registration, address translation,
and directory services. For more information, contact the company at 201-529-4300.
PowerDsine Offers DC-to-AC Ringing Generator
Modules
PowerDsine, Inc., is offering a new high-density DC-to-AC, 30
Watt, 50 REN telephone ringing generator module, which incorporates output frequency
selectivity of 17, 20, 25, and 50 Hz with a clean sine wave output that eliminates the
need for external filters. The product is good for long loop multi-phone telephony (POTS)
applications. It has an output inhibit pin for cadence operation, a test pin which serves
as an output good signal, and an external sync pin which can be used to sync load switch.
Overload, output short circuit, and over-voltage protection is standard, and the generator
meets the standards set by UL 1950, CSA, and EN 60950. For more information, con-tact
Richard Bauer at 516-756-4680.
Artisoft Launches Enterprise Version Of Visual
Voice
Visual Voice Enterprise allows users to create distributed
telephony applications that leverage their corporate networks and the Internet. Visual
Voice Enterprise transparently enables many Visual Voice Pro functions to operate across
different PCs on a LAN or the Internet. Visual Voice Enterprise features include: Distributed Voice Monitor control
to manage applications running across intranets or the Internet. Distributed VLink control to send
data between PCs on a LAN. �New VNetwork control to view all Visual Voice servers on a network and
their telephony capabilities. �Dialogic SCxbus support. Enterprise functionality can be enabled on a
per PC basis for $250 per PC. For more information, contact the company at 617-354-0600.
Vodavi Introduces New STARPLUS Dispatch Voice
Mail System
Vodavi Communications Systems, Inc., announced the availability
of STARPLUS Dispatch, a new voice mail platform that offers high performance, scalability,
and ease of installation at an affordable price. STARPLUS Dispatch is available in two to
eight port configurations, and is field-upgradable in two port increments. All systems
have a hard drive that supports a minimum of thirty-five hours of voice storage, and an
unlimited number of mailboxes. Other features include 900 programmable audiotex menus,
dial by name, park and page, automated attendant, pager notification, fax detection,
message waiting indicator, message notification and delivery options, software protection
via optional batteries, call queuing, custom call routing, and multiple mailbox greetings.
For more information, contact the company at 800-843-4863.
Zetafax Release Supports New Generation Of
Messaging Servers
The Zetafax USA division of TSP Companies announced Zetafax 5.5,
corporate fax software for Windows NT. Its e-mail gateway allows users to send and receive
a fax just like e-mail through integration with leading e-mail pack-ages such as Microsoft
Exchange and Lotus Notes. Additional functionality includes easier migration from Windows
95 to Windows NT via an intelligent uninstall program. Zetafax 5.5 provides support for
Brooktrout and Dialogic direct inward dial (DID) cards. With DID, Zetafax delivers faxes
directly to users’ inboxes, just like e-mail. Each user can have a personal direct
dial fax number and choose whether received faxes are delivered alongside e-mail or
printed automatically on a net-work printer. For more information, contact the company at
770-622-2810.
I-Bus Intros Dual Pentium II-Based Passive
Backplane CPU Board
I-Bus introduced Nautilus, a dual Pentium II-based passive
backplane CPU board which provides both PCI and ISA expansion interfaces. Nautilus is
based on the standards established by PICMG. The Ultra 2 Wide SCSI inter-face supports
transfer rates of up to 80 MB per second with compatible SCSI hard drives, which is
helpful for high end, high throughput applications such as voice recognition. The Pentium
II module on the Nautilus is available in speeds up to 300 MHz and has its own 512 MB of
EDO DRAM. The Nautilus can drive up to three PCI slots which can be used for third-party
RAID controllers, network interface cards, and video controllers. For more information,
contact the company at 619-974-8400.
Rochelle Communications Launched Analog Line
Simulator
Rochelle Communications, Inc., has launched its Analog Services
Telephone Line Simulator (ASTLS), Model 3410, a PC-based development system for caller ID,
fax, and specialized data services. The 3410 comes with DOS or Windows 95 software, and
supports major worldwide standards for caller ID, modems, and fax. The 3410 simulator can
be used for developing, testing, and optimizing the performance of a wide variety of
telecommunications products, including answering machines, pay phones, point-of-sale
terminals, and low-speed modems. It incorporates DSP technology to provide precise
simulation of Bell 103, 202, 212A, ITU V21, V22, V22bis, V23, V29, DTMF tones, call
progress tones, and non-standard single, dual, and triple tones. For more information,
contact the company at 512-339-8188.
Clarify Introduces ClearCallCenter 2.0
Clarify, Inc., introduced ClearCallCenter 2.0, a comprehensive
solution for call centers that supports both inbound/outbound sales and service. The new
Clarify release adds advanced scripting and post-call follow- up capabilities. Using
ClearCallCenter, valuable customer information — from raw list data to established
customer files — can be centralized and shared with everyone throughout the
enterprise for consistent interaction no matter what the intent. Clarify’s
ClearCallCenter sup-ports complete customer sales and service, where certain issues —
such as complex sales cycle or technical sup-port questions are escalated to another
department or specialist within the organization. ClearCallCenter is integrated with the
entire Clarify front-office suite, which supports the full customer life-cycle, from
pre-sale to post-sale. For more information, con-tact the company at 408-573-3000.
Bausch & Lomb Introduces PC Screen
Magnification System
The Bausch & Lomb PC Magni-Viewer is an optical lens PC
screen magnification system. It magnifies information onscreen by 175 percent, and offers
multiple adjustments for customizable monitor viewing which allows users to position
themselves in an ergonomically correct posture. The adjustable two-piece magnification
system features a 19.5" x 15" 360- degree rotating base that sits under a 13", 15", or 17" PC monitor. A swivel arm
extends over the top of the monitor and ends in a 6"
x 8" acrylic optical lens that weighs 25 ounces. The PC Magni-Viewer should
appeal to the average daily PC user who must strain their eyes to focus on large amounts
of small type. For more information, contact the company at 800-771-1168.
iPass, ITXC Join To Drive Adoption of
Internet Telephony
iPass, Inc., a provider of third-party settlement for
Internet-based services, announced it is joining forces with ITXC Corporation to drive the
adoption of commercial Internet protocol telephony services. ITXC acts as a third-party
agent to the IP telephony industry to allow ISPs, telephone companies, and other
communication providers to collaborate and share network and IP telephony gateway
infrastructure. iPass will provide to ITXC its proven, secure, scalable settlement
technology and service to enable settlement between a rapidly growing number of ITSPs
globally. The ITXC business model, combined with the iPass settlement service, benefits
all industry participants: customers get a broader choice of services, and ISPs and
telecom providers gain the ability to server a broader customer base. For more
information, visit the companies’ Web sites at www.ipass.com
and www.itxc.com.
NetXchange, KDD America Expand Reach Of
Telephony Platform
NetXchange Communications entered into an agreement with KDD
America to bring NetXchange’s Internet Xchange Web telephony platform to corporations
globally. KDD America’s own fax delivery and fax broadcast service, TeleWeb Fax, will
provide connectivity to NetXchange’s Internet Xchange For Fax to route fax
communications over the Internet. With this partner-ship, KDD America has joined the
NetXchange Global Community of Internet Xchange-enabled fax service providers and will now
offer delivery to Internet Xchange for fax users throughout the KDD network, as well as
offer its value-added fax services such as fax broadcast to NetXchange customers. For more
information, contact NetXchange at 415-543-7272.
Nortel, Rockwell Semiconductor Work For Mass
High-Speed Internet Access
Nortel (Northern Telecom) and Rockwell Semiconductor Systems have
announced an agreement to enable high-speed Internet access to the mass market. The
Nortel/Rockwell solution is 17 times faster than the fastest analog modem, and is easy to
deploy over the telephone network. Under the agreement, they will work to enable modems
using Rockwell’s Consumer Digital Subscriber Line (CDSL) chip set to interwork with
Nortel’s 1-Meg Modem network equipment. CDSL can be implemented more cost-effectively
than industry-standard Discrete Multitude (DMT) ADSL because it operates at a lower, 1
MBPS data rate which is ideal for Web browsing and remote computing. CDSL technology also
eliminates ADSL splitter equipment and the associated wiring that phone companies
previously had to install at subscribers’ homes to separate POTS and ADSL
frequencies. For more information, contact Rockwell at 800-854-8099.
Liebert Uses Point-Of-Use Transfer Switch For
Redundant AC Power
Liebert Corporation announced its SmartSwitch product line of
point-of-use transfer switches. Twenty-one models of the switch are available, designed
for applications requiring redundant AC power sources, such as mission-critical data
processing and distributed computing, and telecommunications applications. The SmartSwitch
provides for rapid switching between two independent AC power sources for uninterrupted
operation of critical electronic equipment. This power switching technology allows dual AC
paths up to critical load for maximum redundancy, power availability, and fault tolerance.
Hot swap electronics allow modules to be replaced without powering down the entire system.
LED indicators provide easy monitoring of operating status. For more information, contact
the company at 800-877-9222.
Executone, Dialogic To Develop
Standards-Based Open Communications Server
Executone Information Systems, Inc., announced a joint
development agreement with Dialogic to deliver a completely open business communications
platform with full PBX functionality. The product resulting from this relationship will
consist of hard-ware and software components pro-vided by both companies. This
next-generation telephony server creates new opportunities for Executone in United States,
Canadian, and foreign markets. The two companies will work to integrate Dialogic’s
open components, both hardware and soft-ware, with Executone’s future technology.
This integration will enable Executone to produce a communications server using
Dialogic’s CT Media and DM3 components. The goal of the partnership is to
substantially simplify development, shorten service delivery time and reduce overall
development and support costs. For more information, visit the company’s Web site at www.executone.com.
Dialogic Extends IP Telephony Platform With
Onboard Ethernet Interface
Dialogic Corporation announced an addition to its DM3 IPLink
family of products, the DM/IP2000. The DM/IP2000 is an enhanced IP telephony platform with
an integrated onboard high-speed Ethernet interface, resulting in reduced latency and
increased scalability and reliability for developers. The platform provides H.323 call
control and DSP-based G.723.1 standard coders. The DM/IP2000 is designed to handle very
high data packet rates and provides traffic management capabilities via a Simple Network
Management Protocol (SNMP) interface. The product also eliminates a single potential point
of failure, since multiple boards do not share an Ethernet interface. For more
information, contact the company at 201-993
Videonics’ Python Brings External Video
Capture To The PC
Videonics, Inc., is shipping Python, a MPEG-1 video capture
device which allows PC and laptop users to send video e-mail (v-mail), create streaming
video Web pages, and add video to multimedia presentations. Python connects directly to a
computer’s parallel port (a pass-through port is provided for the printer
connection). Python captures, digitally compresses, and plays back video from any NTSC or
PAL video source, such as cameras, VCRs, and camcorders with high-quality MPEG-1
resolution. The digital compression of data takes place before entering the PC, making it
possible to use low-speed interfaces like the parallel port. For more information,
con-tact the company at 408-866-8300.
Trenton Technology Intros Pentium II Single
Board Computer
Trenton Technology introduced its Pentium II CPU TR-P2LX
processor board. The new SBC offers a number of onboard features, including video,
Ethernet, and SCSI. Because the processor is flush-mounted and the memory is located above
the processor instead of alongside it, the TR-P2LX enables use of every backplane slot.
The flush-mounted configuration is also more rugged than edge-mounted designs. The TR-P2LX
uses the Intel 440LX chip set and supports CPU speeds up to 333 MHz. Other onboard
features include two USB ports and PCI 10/100 Base-T Ethernet, and a floppy interface. For
more information, contact the company at 800-875-6031.
Pivotal Announces Relationship 2.01 And New
Toolkit
Pivotal Software, Inc., announced two new products in the
Relationship product line: Pivotal Relationship 2.0.1 and the Relationship ToolKit.
Relationship 2.0.1 provides an enhanced synchronization process and improved security
filters resulting in faster, more efficient synchronization for mobile users. The Pivotal
Relationship ToolKit includes Pivotal Relationship OCX, which allows companies to develop
a dynamic integration between Relationship and other third-party products. the ToolKit
also includes enhancements to the Relationship Customization module which stream-lines the
customization process. For more information, visit the company’s Web site at www.pivotal.com.
Teloquent Debuts Suite Of Consulting Services
For Distributed Call Centers|
Teloquent Communications Corporation announced a new suite of
consulting services to support its Distributed Call Center solution. Teloquent’s
suite allows companies to benefit from Distributed Call Center’s client/server
architecture and industry standard computing platform and software, while also offering
opportunities for integrating voice, video, and the Internet into the call center. The new
services include help desk integration (HDI), remote administration, custom reporting, and
integrated voice response (IVR). For more information, contact the company at 508-
663-7570.
Mosaix Announces New Features, Year 2000
Compliance for Call Centers
Mosaix, Inc., announced enhancements to its Mosaix Call
Management System, including advanced call blending, new management features, and Year
2000 compliance. Designed for any sized call center with multiple applications, the Mosaix
Call Management System provides three options for blending inbound and outbound calls.
Mosaix’ Intelligent Call Blending, Proactive Agent Blending, and patented Predictive
Agent Blending provide call center managers with flexibility and performance for customer
service vice, telemarketing, and collections campaigns. The newest blend option from
Mosaix, Proactive Agent Blending, uses a computer-telephony integration (CTI) link to
react instantly to changes in the ACD inbound wait queue level, thereby shifting
designated blend agents between inbound and outbound calls as needed. The new system
software enhancements also enable Year 2000 compliance. For more information, visit the
company’s Web site at www.mosaix.com.
DEC AlphaServer Increases Port Capacity
Threefold
Digital Equipment Corporation announced the availability of the
AlphaServer Intelligent Peripheral (IP) Version 2.0 platform, a standards-based general
purpose computer designed for use in the mission-critical wireline and wireless network
environments. The AlphaServer IP 2.0 platform includes Intelligent Network (IN) technology
from Digital and computer-telephony integration technology from Dialogic. It is used in
the development of enhanced services such as pre-paid calling, unified messaging, virtual
call centers, and televoting applications. New version 2.0 features include SNMP fault
management; Ethernet, Token Ring, and FDDI network support; and a client/server
configuration scalable to thousands of ports. For more information, visit the
company’s Web site at www.digital.com.
Sun Microsystems Introduces New Linkon IP
Telephony Gateway
Sun Microsystems, Inc., and Linkon Corporation announced the
availability of Linkon’s LinkNet IP Telephony Gateway designed for Sun’s new
PCI-based servers which include the Netra T 1100 and Sun Enterprise 450 computing
platforms. The PCI-based gateway uses Linkon’s new Maestro System foundation
switching card for the Sun PCI bus, and supports a full range of computer telephony and IP
telephony applications, including voice over IP, Internet fax, and call center automation.
The new card is optimized to run under the Solaris 2.6 operating system and provides an
SCBus connector for linking SCSA-compliant boards, a data transfer rate of up to 8 Mbps,
and support for up to 48 voice channels per PCI slot. For more information, contact Linkon
at 203-319-3100.
FaxSav Introduces Broadcast List Manager
Software
FaxSav announced its Broadcast List Manager software, which
enables customers to manage their fax broad-cast database directly from their PC. Using
the software, customers can now manage and submit up to 1,000 individual broadcast lists
from their desktops into the FaxSav EZ-List Fax Broadcast system. The List Manager uses a
two-level encryption scheme based on RSA’s 40-bit encryption methodology. This is the
maximum level of encryption currently legal for export. As a result, FaxSav’s
customers are ensured high security as the broadcast list file travels through the
Internet to the FaxSav Global Network. For more information, visit the company’s Web
site at www.faxsav.com.
Envision Telephony Integrates With
Dialogic’s CT Connect
Envision Telephony, makers of SoundByte Enterprise 97, announced
their full integration with Dialogic’s CT Connect. Envision’s flagship product
is a Windows NT software product that allows call center super-visors and managers to
automate the collection of voice and screen data used to monitor quality in a call center
. The CT Connect client/server software technology supports industry standard hardware,
operating systems, network services, and call control programming interfaces such as TAPI,
TSAPI, and DDE. For more information, contact the company at 206-621-9384.
Samsung Telecom Upgrades Digital
Communications System Software
Samsung Telecommunications America’s Business Communications
Division announced the launch of its release 3.3 software for its DCS (Digital
Communications System). The new software provides ANI (Automatic Number Identification) on
E&M tie lines and on a digital T1 trunk. The DCS will treat ANI information similarly
to caller ID information received over analog trunks. Release 3.3 also supports TSAPI,
Novell’s standard for providing third-party call control. Additional enhancements to
the software include Forward DND, which is a combination of call forwarding and "do
not disturb" features. Forward DND immediately forwards calls to a programmed
destination. For more information, contact the company at 305-592-2900.
Aristacom’s CallEnabler- 400 Version 1.0
Brings CTI To The AS/400
Aristacom International, Inc., announced the availability of
Version 1.0 of CallEnabler-400, an intelligent call management solution for the IBM
AS/400. CallEnabler-400 enables AS/400 software developers and solution providers to
quickly and easily add the functionality of computer- telephony integration to their
applications. Developers use CallEnabler-400’s high-level Application Programming
Interface (API) to incorporate the Aristcom CTI functions into their application code.
Little modification to the existing code is necessary. CallEnabler-400 will run on any
size AS/400 running OS/400 version 3.7 or greater. It requires TCP/IP Connectivity
Utilities for AS/400. The TSAPI server requires Netware Telephony Services that may be run
either on an external PC or an Integrated PC Server on the AS/400. For more information,
contact the company at 510-748-1500.
Nitsuko Releases PMSi Software For 384i and
NVM-Series Voice Mail
Nitsuko America 384i telephone system and NVM-Series Voice Mail
have been enhanced with new Property Management System inter-faces (PMSi) for the
hotel/motel industry. The 384i works in conjunction with the NVM-PMSi to link a
hotel’s voice mail, 384i telephone sys-tem, and property management system into one
cohesive system. For example, as the front desk attendant checks in a guest, the NVM-PMSi
automatically activates a new guest voice mail-box and registers that guest as checked in
with the 384i telephone system. Upon check out, the guest voice mailbox is automatically
cleared and the extension is registered as checked out, allowing the hotel’s staff to
ready the room for the next guest. For more information, contact the company at
203-926-5498.
Silknet Announces Web-based Enterprise
Customer Service Solution
Silknet Software, Inc., a developer of Internet-based customer
service solutions, announced eService, an enterprise customer service solution designed
specifically for the World Wide Web. eService is a multimedia customer service solution
that is designed to complement, or even replace, traditional telephone-based call centers.
In addition to improved workflow, eService 98 incorporates interactive knowledge
management to deliver multimedia knowledge to customers. Based on simple prompts, eService
98 selects the most appropriate solutions from the knowledge base and presents them to the
customer in a hierarchy. With both the interactive questioning and the multi-media
publishing features, service representatives are able to solve a problem once and make it
available to thousands of customers simultaneously. For more information, contact the
company at 603-625-0070.
CommercePath Fax-Enables EDI Systems To Reach
Trading Partners
CommercePath, Inc., announced an EDI-to-fax solution allowing
businesses to extend the reach of their existing EDI systems to include their non-EDI
trading partners. The EDI Interpoint module for the CommercePath electronic com- commerce
server leverages Sterling Commerce’s GENTRAN:Server to pro-vide a low-cost
alternative to value-added network services. The EDI Interpoint module leverages existing
EDI implementations and the CommercePath production fax server to provide customers with
EDI-to-fax translation and delivery. Using the GEN-TRAN: Server as its engine, the module
receives EDI messages from any EDI translator, converts the messages to fax, and delivers
the message directly to partners’ fax machines. For more information, contact the
company at 800-600- 4329.
FastComm Adds Enhanced Capability To FRAD
Product Line
FastComm Communications Corporation announced that its EtherFRAD,
RingFRAD, and MonoFRAD products have been enhanced with X.25 switching and concentration
functionality, and X.25 over Frame Relay including X.3/28/29 Packet Assembler/Disassembler
(PAD) functionality. The new capability allows the FastComm products to expand their reach
internationally, where public and private X.25 networks are as popular as the Internet and
frame relay in the United States. The addition of the enhanced X.25 support gives FastComm
the ability to act as a gateway between X.25 legacy applications and LAN-based IP servers
and hosts, delivering data via Telnet. For more information, contact the company at
703-318-7750.
VINA Adds Local Call Routing to T1 Integrator
VINA Technologies announced a move to lower the cost and ease the
installation of bundled voice and Internet services for the small- to mid-sized business
and branch office environment with the support of Local Call Routing (LCR) in its
integrated access device. Without impacting the PBX or LAN, the T1 Integrator now routes
local and long-distance to optimize the use of T1 lines. The product enables businesses to
receive discounts on local, long-distance, and Internet service rates by using a single
network provider for voice, data, and Internet access. For more information, contact the
company at 888-774-VINA.
IMA Names Aspect As Worldwide Reseller
IMA, a provider of enterprise customer interaction software,
announced that Aspect Telecommunications will begin distributing IMA’s EDGE product
suite worldwide through Aspect’s Consulting and Systems Integration organization.
Under the resale agreement, Aspect will have the option to directly offer EDGE to their
customers as part of the products and services Aspect delivers. For more information,
visit IMA’s Web site at www.imainc.com.
SphereLink Ships Internet-Enabled TraveLink
Messaging Server
SphereLink Communications Corporation began shipping its scalable
TraveLink Messaging and Communications Server, a global access solution that enables
mobile users to access and manage their voice mail, fax, and e-mail messages from standard
devices such as a phone, fax, cellular phone, Java-enabled browser, or POP3 e-mail client.
Mobile users can also be notified of their messages via a pager. TraveLink delivers a
scalable growth path to Internet Service Providers (ISP), businesses, and enterprises, and
allows ISPs to offer a new set of services to satisfy customers’ needs and deploy
services nationwide to support existing and new mobile clients. Standards-based
architecture allows TraveLink to integrate with existing network infrastructures. For more
information, contact the company at 408-452-8300.
Interstar Technologies Adds To Their Suite Of
Fax Server Solutions
Interstar Technologies has released Lightning FAX 5. Lightning
FAX 5, a client/server fax solution, is designed for both Windows NT and AIX Unix. Clients
are available for Windows 95, Windows NT, and Java. Least-cost routing management will
automatically route faxes to the fax driver, WAN, Internet, intranet, or extranet. Each
fax server can manage 15 fax resources (drivers) and each resource contains 48
configurable fax channels for a total of 720 fax channels per server. Server-to-server
communication delivers unprecedented scalability. Digital T1, E1, and ISDN BRI and PRI
lines are also supported. Routing methods include DID, ANI/DNIS, CSID, Manual, and Line.
An ODBC data wizard allows Lightning FAX 5 to connect to existing ODBC databases to
compile fax lists. For more information, contact the company at 514-766-1668.
Castelle Releases NT- Based Software For E-
mail Inquiry Response
Castelle announced the release of an e-mail "responder"
that helps companies handle frequent e-mail requests for information. InfoPress
Email-On-Demand 2.0 allows companies to set up a library of information that is available
to customers 24 hours a day, via e-mail. Instead of waiting for a response to a note sent
to "[email protected]," customers can receive an automated response back in
seconds. InfoPress Email-On-Demand 2.0 goes beyond "mailbots" that bounce back a
predetermined message. Instead, an interactive e-mail form allows for quick access for
brochures, documents, presentations, and even software patches — all while collecting
database information such as the requester’s name, company, and e-mail address. For
more information, contact the company at 408-496-0474.
Apple Licenses New Technologies To Enhance
QuickTime 3.0
In an agreement to enhance the quality of audio voice over the
Internet, Apple Computer, Inc., has licensed QUALCOMM’s PureVoice technology to be
included in QuickTime 3.0. QuickTime 3.0 is Apple’s latest version of its software
architecture for creating and publishing digital media for Mac OS and Windows. In
addition, Apple licensed digital audio compression technology from QDesign Corporation.
The QDesign Music Codec will allow QuickTime developers to access a high level of audio
fidelity, and will allow users to publish high-quality music for the Internet. Sorenson
Vision, Inc.’s Sorenson Video has also been licensed by Apple for increased clarity
and for low bit-rate and high motion desktop video in QuickTime 3.0. For more information,
visit Apple’s Web site at www.apple.com.
Texas Micro Announces Pentium II Power For
Enhanced Applications
Texas Micro, Inc., launched a powerful passive backplane
P2000(D)FX series single board computer with single or dual Pentium II processors based on
the Intel 440FX chip set. Both configurations support processor speeds of 266 MHz and 300
MHz. An integrated 512 KB L2 cache supports Error Checking and Correction (ECC) for system
endurance, and up to 512 MB memory is supported using Dual In-line Memory Modules (DIMM).
The model P2000(D)FX supports up to four PCI masters and PCI-PCI bridge technologies. I/O
interfaces include enhanced IDE, floppy, and SCSI. EIDE performs transfer rates up to 16.6
MB/second and has BIOS support for up to four drives. For more information, contact John
Halliburton at 713-541-8200 x297.
Pronexus Announces VBVoice Version 3.0
VBVoice 3.0 introduces a series of Active X client/server
controls that enable the rapid deployment of custom applications for the business call
center. VBVoice has a multithreaded design, and has a component architecture capable of
supporting high-density IVR applications scalable to 192 channels. VBVoice 3.0 provides
soft-ware components for building applications for ACDs, call queuing and monitoring ,
screen pops, PC reader boards, predictive dialing, and call data transfer. All of these
functions are built with a drag and drop interface. VBVoice 3.0 also supports TAPI 2.1 for
open integration to a PBX, communication server, or VRU hosting hardware with TAPI service
providers. For more information, contact the company at 613-839-0033.
Amper Consulting Announces SBT/CTI 1 Software
Solution
Amper Consulting, LLC, announced the release of its new, custom-
developed software package, SBT/CTI Solution 1. This product fully integrates SBT software
with computer-telephony integration. SBT/CTI1 provides for automatic customer
identification through the incoming phone number. Screen pop identifying the caller, call
forwarding with that information, call conferencing, and call utilization reports are
available with the product. For more information, contact the company at 732-287-1000.
OutReach Launches CONFERease Multi-Point
Conferencing Systems
OutReach Technologies announced its CONFERease 500 and 900,
T.120- compliant, real-time, multi-point Windows NT conferencing servers. Combining
business quality audio communications, document conferencing software, and teleconference
management software into a turnkey server-based system, CONFERease provides an enterprise
solution for business users looking to improve workgroup productivity while lowering
operating costs. With CONFERease 500 and 900 PC/Teleconferencing servers, users schedule,
manage, and participate in multi-point phone and PC conferences directly from their
desktops using Web browsers and their telephones. Users are able to conduct their own
teleconferences while simultaneously collaborating on documents, viewing images, or
sharing applications on their PCs. For more information, con-tact the company at
410-792-8000.
FastComm Products Added To Mitel’s
SMART-1 Portfolio
FastComm Communications Corporation announced that Mitel
Enterprises, a division of Mitel Corporation, has added FastComm’s suite of data,
voice, and video capable Frame Relay Access Devices (FRAD) to its family of SMART-1
products. Mitel incorporated the products to offer voice and data solutions to net-work
providers and resellers that sup-port LAN applications, legacy systems, voice over frame
relay, ISDN, asynchronous dial-up, and fax traffic. For more information, contact FastComm
at 703-318-7750.
FaxBack Obtains NET SatisFAXtion Trademark
FaxBack, Inc., secured an exclusive license of the NET
SatisFAXtion fax server trademark from Symantec. In addition to obtaining the trademark,
the companies are working closely together to provide a smooth transition that includes
the immediate availability of FaxBack’s service and support for all NET SatisFAXtion
software customers. For more information, contact FaxBack at 503-645-1114.
VCON Cruiser 75Plus Brings Internet,
Conferencing To SOHOs
VCON (Video Connections) brings global voice, video, and data
collaboration to the home office with the Cruiser 75Plus desktop video conferencing
system. The low-cost system provides a high-speed Internet connection, and audio and video
conferencing capabilities. The Cruiser 75Plus offers H.320 plug and play video
conferencing over ISDN lines at a constant rate. The product is a single board codec with
an onboard BRI for ISDN video conferencing at 128 Kbps, as well as onboard echo
cancellation for improved audio quality. For more information, contact the company at
972-735-9001.
Intergram International Offers Hassle-Free
Desktop Faxing
Intergram International announced IntergramFaxIt!, a simple,
economical service for empowering users to send faxes from their desktop. With just a PC
and Internet access, users can download IntergramFaxIt! from www.intergram.com, setup the application in minutes,
and begin faxing world-wide from their desk. The program requires no special hardware or
capital expenditures. Users register their account online with Intergram, and receive an
account number and PIN. The software is free, and customers pay only for faxes that are
delivered to their final destination. Customers don’t pay for transmission time,
regardless of the duration of the call or the number of attempts required for the fax to
go through. The charge for outbound faxes is $0.12 per page delivered in the U.S. For more
information, contact the company at 303-265-7471.
GN Netcom/Unex Debuts ADDvantage Plus
Headsets
GN Netcom/Unex, Inc. debuted the ADDvantage Plus Series of
telephone headsets. Designed and manufactured to withstand the heavy use of call center
environments, the ADDvantage Plus Series offers a more durable, comfort-able, and better
sound quality product without a price increase over the ADDvantage Series. The headsets
are available in monaural and binaural models, and come with a noise-canceling microphone,
an adjustable headband, and a flexible boom. For more information, contact the company at
603-598-1100.
Ericsson, Sun Microsystems Target IP-Based
Services
Ericsson and Sun Microsystems, Inc., announced they are combining
the Ericsson IP Service Platform and Sun’s deployment of network computing platforms
to provide "carrier class" solutions for Internet service providers, telcos, and
enterprise customers. These solutions will enable organizations to rapidly deliver
differentiated services such as virtual intranets and extranets, IP telephony, and
"content hotel" (distribution and retrieval of information). Ericsson and Sun
are combining marketing and business development efforts to focus on the rapidly emerging
market for integrating telecommunications and network computing. The initial target is the
North American and European markets. For more information, visit the companies’ Web
sites at www.sun.com and www.ericsson.com.
InnoMedia Announces InfoTalk Internet
Telephony Device
InnoMedia, Inc., announced its InfoTalk telephony device,
designed to use the Internet as a long-distance carrier for calls made worldwide from any
standard telephone. Based on InnoMedia’s compression technology, InfoTalk plugs in
between the telephone handset and the wall connection, and automatically re-routes
long-distance calls over the Internet. The device has a high degree of reliability via
quick voice compression and pack-et recovery that ensure low latency. InfoTalk is software
upgradeable and includes a built-in 2 x 20 character LCD display, RJ11 line connector,
RJ11 phone connector, and built-in modem. For more information, contact the company at
408-562-3535.
UK’s Open University Uses Voxware For
Distance Learning
Voxware, Inc., and the Open University announced their agreement
to license Voxware speech and audio compression technology for use in developing
environments for the Open University’s large-scale, interactive educational events
over the Internet. Voxware is a developer of speech and audio compression/decompression
technologies for Internet protocol communications. The UK’s Open University has been
a leader in sup-ported distance learning for almost 30 years, and has a current enrollment
of about 160,000 students working towards a B.A., B.S., or postgraduate degree. For more
information, contact Voxware at 609-514-4100. |
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