January 1998

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ARTICLES
CTI ™Magazine’s Crystal Ball: Industry Leaders Look Into CTI’s Future

Message Integration: Voice, Fax, And E-Mail Unite!
By Alex Haden-Boyd, Lucent Technologies, Octel Messaging Division

Unified Messaging: When Putting All Your Eggs In One Basket Is A Good Thing
By John Neustadt & Joe Borichewski, Active Voice Corporation

Internet-Based Personal Communications(side bar)
By Mary E. Stanhope

A Unified Example(side bar)

Minimizing VoIP Transmission Delays To Optimize Performance
By Jeff Hill, Voxware

This Is Not Your Father’s PBX: Converged LAN PBX Becomes A Reality
By Dave Corley, Selsius Systems

PC-Based Internet Phones: How Do I Use This Thing Anyway?
By Stacey Reineccius, Quicknet Technologies, Inc.

Keys To Quality Voice At The Desktop(side bar)

VAR Recruitment And Support Are Keys To CT Market Penetration
By Dave Curley, Mitel Corporation

Recruiting VARs: Mitel's Approach (side bar)

Internet Telephony: Emerging Market For Distributors And VARs
By Derek Schartz, Alliance Systems, Inc.

USB-Based Computer Telephony Lives Up To Its Potential
By Steve Copeland & Henry Trebinka, Nortel, Inc.

Nortel's USB Solution (side bar)

USB: The Final Ingredient For Desktop Videoconferencing (side bar)

CALL CENTER
Intelligent CTI: Taking Call Center Opereations To The Next Level
By Earl Steman, Davox Corporation

CHANNEL
The CT Distribution Solution
By Jeff Holtmeier, Q.SYS, Inc.

REVIEWS
Lucent Technologies' Unified Messenger

Artisoft Inc.'s Visual Voice Pro 4.0

01 Communique Laboritories Inc.'s Communicate! 8.0

VocalTec Communications Ltd.'s Internet Phone

COLUMNS
Reality Check
CTI: The Glitz, The Glamour, The Grunt Work
By Robert Vahid Hashemian

DEPARTMENTS
CTI News

Editors Choice Awards

Cc:
UnRaveling the UnPBX
By Tom Keating, Executive Technology Editor, CTI�

On The Horizon
New Paradigms for the PBX
By Brough Turner, Natural MicroSystems