 January 1998
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| AM2 Squirt Ameritec Corp.
760 Arrow Grand Circle
Covina, CA 91722
Ph: 818-915-5441
Fx: 818-915-7181
Web site: www.ameritec.com
E-mail: [email protected] |
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Ameritec’s AM2 Squirt family of bulk call generators is designed to meet the
testing demands of telephony application developers. Each different Squirt unit allows for
interfacing to different line types — one model works on analog POTS lines, another
on T1 spans, and others work on E1, ISDN PRI, ISDN BRI, and SS7. The AM2 Squirt allows
users to develop a test environment with low or high line counts, incremental growth,
multiple interfaces, and the ability to test highly complex call scenarios under the
control of FeatureCall, Ameritec’s Windows-based graphical user interface.
Test configurations can be developed by chaining up to fifteen units together and
controlling them via a single RS232 port, or multiple units can be controlled through an
Ethernet LAN. User-defined scripts and line protocols mean users can tailor test scenarios
to meet a broad range of testing requirements. To maintain the maximum level of
performance, functionality, and flexibility, the AM2 Squirt is powered by a 32-bit RISC
processor. Every line of channel is served by local DSPs to identify call progress tones,
detect digits, and to verify the voice path after a connection is established. The Squirt
line features a multiprocessor architecture, which means call volume is not affected by
the number of operating channels or the nature of tests the user performs.
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| CCPRO CellIT, Inc.
8600 NW 53rd Terrace
Suite 202
Miami, FL 33166
Ph: 305-438-2243
Fx: 305-639-2222
Web site: www.cellit.com |
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CCPRO (Call Center Professional) is a product suite that includes a
standardsbased client/server telephony platform with predictive dialing, inbound automatic
call distribution with integrated recorded announcements, blending, interactive voice
response, monitoring/ recording services, fax services, and integrated reporting.
CellIT’s Narrowband CCPRO (NCCPRO) reduces the technology capital and operating costs
of a typical call center and eliminates all peripheral components such as fax servers. The
Broadband CCPRO (BCCPRO) reduces costs even further by eliminating the PBX, telephones,
and associated wiring infrastructure. It also implements a universal interface supporting
voice, video, and data at the agents’ stations. The product suites contain six
modules: NTSwitch (a multimedia communications server); CenterCord (an object oriented
system coordinator and database engine); CenterDirector (a system management station for
system operation, administration, and maintenance); Televisor (a visual object oriented
IVR application generator); Voltage (a branched logic agent scripting module with order
entry, fulfillment, and business application interfaces); and AMP (a Java-based agent
application which provides screen-based telephony functions and screen pops). Both N-CCPRO
and BCCPRO have the following features:
- 3-tier client/server model.
- inear growth supporting from 16 to n x 150 agents.
- Bulletproof “Do not call” exception handling
- Real-time dynamic dialing
- Skill-based call routing.
- Rules-based blended call queue prioritizing.
- Internet call center transactions.
- Silent monitoring, coaching, and barge-in functions.
- At-home agent and supervisor support.
- Flexible, SQL-based reporting.
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| Panafax UF-770i Panasonic Office Products Co.
2 Panasonic Way
Secaucus, NJ 07094
Ph: 201-348-7000
Web site: www.panasonic.com/internetfax |
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| Panasonic’s Internet fax machine is designed to reduce phone charges
for organizations that send frequent global or long-distance faxes. The Panafax UF-770i is
a hardware solution that sends and receives documents, pictures, photos, handwritten
messages, and e-mail over the Internet. Instead of entering a telephone number, the user
enters an e-mail address into the fax machine keypad. Panasonic’s Internet fax works
by first scanning a document and compressing the binary image. It wraps the compressed
image data with TIFF (tagged image file format) headers and tags and then encodes the
headers in base64. The data is then attached to a MIME (multipurpose Internet mail
extension) file and passed through a predetermined mail server with SMTP. If another
Internet fax is the receiving device, the original message will be printed automatically.
The UF-770I is a standard G3compatible fax device with Full Dual Access operation and a
fast three second Quick Scan feature designed to eliminate long waits. To ensure the fax
works seamlessly with PCs both on and off the network, Panasonic offers free software
utilities to send and receive Internet faxes that can be downloaded from their Web site.
The TIFF viewer allows quick and easy viewing of Internet faxes received in a desktop
PC’s e-mail inbox, and the TIFF converter lets the user create Internet fax files by
selecting a printer driver command and saving the file. |
| Net2Phone Direct IDT Corp.
171 Main Street
Hackensack, NJ 07601
Ph: 201-928-2990
Fx: 201-907-5177
E-mail: [email protected] |
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IDT Corp. routes and resells international long-distance services to
businesses in 131 countries and directly to telecommunications companies at the carrier
level worldwide. Their Net2Phone technology enables users to place calls via the Internet
using traditional telephones while keeping high sound quality. The service, Net2Phone
Direct, can reduce the cost of international calls by up to 95 percent. Net2Phone
Direct’s network switching infrastructure is based on IDT’s proprietary
Net2Phone model, which has already enabled users to place calls from their PCs to any
telephone in the world for over a year. Net2Phone Direct users call a local or toll-free
number, which connects the call to an outbound switch server. This server converts the
call from the telephone’s circuit switched network to the Internet’s packet
switched network. The system then prompts the user to enter their account number and the
telephone number they wish to reach. The call is carried over the Internet to an inbound
switch server located in Hackensack, NJ. That server, in turn, switches the call onto the
local telephone network, and completes the call — all within fractions of a second.
Because the call only travels a short distance on the circuit switch network, the total
cost of the call is minimal.
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| Phone Doubler Ericsson, Inc.
1010 East Arapaho Road
Richardson, TX 75081
Ph: 972-583-5481
Fx: 972-583-5632
Web site: www.ericsson.com
E-mail: [email protected] |
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Ericsson’s Phone Doubler allows network operators and service
providers to give subscribers simultaneous Internet and telephone access over the same
analog telephone line. The Phone Doubler establishes a voice gateway that allows voice
calls to be sent over Internet protocol (IP) networks. When an Internet subscriber goes
online, an IP address is logged into the server. Phone calls to the subscriber are
forwarded to the voice gateway, where the Phone Doubler maps them to the previously
created IP address and routes them to the subscriber. The subscriber is alerted to the
incoming call with an icon on the computer screen, and can take the call using the
computer’s microphone and speaker while continuing the Internet session. The
subscriber also can place a phone call while still online. Voice technology originally
developed by Ericsson for digital wireless communications makes the sound quality of Phone
Doubler calls as clear as ordinary calls. The product can help businesses cut the cost of
telecommuting by eliminating the need for additional phone lines to be installed in
employees’ homes. Phone Doubler is already being offered by iGlobal, a Dallas
Internet service provider.
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| Impact Fax Black Ice Software, Inc.
294 Route 101
Amherst, NH 03031
Ph: 603-673-1019
Fx: 603-672-4112
Web site: http://blackice.sendfax.com |
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| Black Ice Software’s Impact Fax product line includes Impact Fax Pro,
Impact Fax On Demand, Impact Fax From Web, and Impact Fax Server. These new products offer
fax solutions to meet diverse needs — from SOHO owners to corporate IT managers.
Impact Fax Pro provides an alternative solution for VARs, OEMs, and sophisticated end
users. It is PCbased stand-alone fax software that runs on Windows NT 4.0, 3.5, and Win95.
It supports unlimited communication ports or channels. Impact Fax From Web is a sales and
marketing automation tool and a traditional fax-on-demand system activated from a Web page
to deliver information to anyone with a fax machine. Customers can receive faxed documents
by simply marking them on a checklist on the company’s Web site. Impact Fax On
Demand combines Interactive Voice Response (IVR) and fax-on-demand to deliver information
to anyone with a touchtone phone and fax machine. The product is fully scalable from a
single port to 255 ports, and is compatible with most modems using the Rockwell Voice/Fax
chipset and Dialogic and Brooktrout boards. Finally, the Impact Fax Server for integrated
messaging systems uses Exchange Client as the universal mailbox for fax messages. It
offers users one tool to manage all messages, including fax messages. Impact Fax Server
integrates seamlessly with Windows NT and Exchange Server, and supports 255 communication
ports or channels.n |
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www.ibus.com |
| I-Bus has announced its newly updated Web site featuring the latest
information on I-Bus and its product line, which includes passive backplane CPU boards,
passive backplanes, system enclosures, and fault-tolerant platforms. The site also
provides information on the company’s history, its state-of-the-art manufacturing
capabilities and engineering expertise, as well as its high-quality testing processes.
There is also ample contact information for anyone wishing to get in touch with company
representatives. |
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www.solutions4ct.com |
| CT Solutions of Old Bridge, NJ, has unveiled a new Web site, which Micro
Central president, Jay Lopatin is calling, “The mother of all CT resources.” The
Web site is designed to serve as a master reference and resource tool for the entire CT
industry. All visitors to the site are treated to free leads, and the site’s design
allows users to reference all the major players by category. The site is meant to be a
front end to anyone wanting to research or investigate any or all CT content. |
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