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The following letter refers to Tom Keating's Cc: column "Customers,
VoIP And E-Business -- A Love Story," in the September issue.
Hi Tom,
Great article! ("Customers, VoIP and E-Business --A Love
Story"). Will you be doing a follow-up? eStara would love to be
included in any reference to e-business, as well as quality of voice and
ease of use.
Sincerely,
Dana Johnston
eStara
Tom Keating responds:
I'm glad you enjoyed the article. I wish I knew about your company sooner
or I would have mentioned you as well. Since I wrote that column I have
examined eStara's ASP-model VoIP product for e-business and I must say, I
was impressed. I suggest our readers check out their Web
site.
The following letter refers to Tom Keating's Cc: column, "Staying
On Top," in the August issue.
Hello Tom,
I just wanted to tell you that I really enjoyed reading your article,
"Staying On Top." In my quest to learn as much as I can in the
IP telephony industry, sometimes I too feel like I am a "technology
reading machine."
I look forward to more articles with a spin of humor in them. It makes
for an enjoyable read.
Sincerely,
Rhonda Andrews
Sterling Hager, Inc.
The following article refers to Tom Keating's Cc: column, "I've
Got The Bandwidth Blues" in the June issue.
Tom,
I just finished your article, and almost broke into tears because I have
finally found someone who understands what I have been going through.
Last Saturday morning, my connection started freezing. Nothing would go
out. Mind you, I have tried the pinging idea to see if it is packet loss,
but I do plan to look at that tonight. The different thing about my
problem is that when it freezes, if I reset the power to my cable modem
(GE Surfboard 3100), my connection comes back... for about 15 minutes.
I have techs who are completely confused as to what to do next. I'm
holding out hope that it's a problem with the modem itself and I am trying
to get them to come switch it out. However, after reading your article, I
wonder if the hardware is just fine?
I sat down this morning and started writing a log of everything I've
done since a few days before the problem, to the present. I ended up
emailing it to the help desk at Charter and I haven't heard anything back
yet. I'll let you know what I end up finding out.
Sincerely,
Claude D. Whittle, Jr., P.E.
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