Wifi Revolution

Jamsan Hotel Management has selected the internet hotspot solutions of Single Digits Inc. to be deployed in 30 of its hotels across the Northeast. This includes destinations such as Fairfield Inn and Suites, Best Western, Holiday Inn and Comfort Inn.

 

Jamsan is a mid-sized hotel management company that owns and manages a number of hotel properties in the North East United States.

 

To differentiate themselves in a competitive industry, hospitality companies have to provide high quality guest services which includes as easy and reliable access to the internet. The hotspot software provided by Single Digits enables companies to offer their own brand of Wi-Fi service as well as high speed internet access to customers.

 

Initially, Jamsan did not face any problems in internet access management since there were only a small number of hotel destinations to take care of. As the number of destinations increased to 30 in the Northeast, the complexity of managing such a system became difficult.

 

According to Ashok Patel, the vice president of Operations at Jamsan, “With Single Digits, we're taking the burden off our front desks and empowering them to support our guests with quality Internet access and support -- 24 hours per day, seven days a week.”

 

The managed hotspot solution from Single Digits enables quick deployment, operation and management of public internet access solutions. This in turn helps to increase revenue and customer loyalty.

 

Single Digits provides branded technical services for companies that do not have a helpdesk and its technicians also provide 24x7 end user support. Flexible rate models provided by the solution allows a customer to decide whether or not to charge for the service, who to charge, how to charge etc.

 

The engineers at Single Digits ensure the smooth operation of its services through real-time network monitoring. The solution from Single Digits contains functions to adjust rates and bandwidth, review revenue reports, make changes to the landing page etc.

 

By keeping the public internet traffic separate from private networks and using industrial grade security and authentication tools, private information is kept secure at all times. Additional value can be generated for a property by customizing the landing page to advertise local businesses and to provide information on other amenities at the property.

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