Wi-Fi hotspots are continuing their torrid growth in 2008, according to a study by ABI Research (
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“Wi-Fi Hotspots Forecasts,” says that by the end of this year global hotspots will grow by 40 percent over last year. The greatest growth and the largest number of hotspots continue to be found in Europe. While the UK has long led European Wi-Fi hotspots, there is also marked growth in France, Germany and Russia.
ABI Vice President and Research Director Stan Schatt, says the most remarkable thing about the hotspot market is the dynamics of a fast-changing business model.
“Starbucks’ decision to go to a virtually free Wi-Fi hotspot model is having a profound impact,” he said. “Hotspot owners are beginning to see Wi-Fi as a cost of doing business and an operational expense, rather than as a profit center.”
Schatt expects major retailers to move towards a free service model in phases. “The first phase is likely to be a free or almost free service for good customers, those who have signed up for loyalty cards,” he said.
One reason hotspot owners are willing to move towards such a business model, according to Schatt, is the realization that, “Charging for service is counter-productive in the long run because the real money will be in value-add content downloads.”
In the near future, hotspots are likely to encourage users to pay to download the latest music and TV shows. Airport clubs are likely to offer hotspot users the chance to download movies for their upcoming trips. Starbucks has already begun selling music CDs in its stores. The next logical step will be to move to selling music downloads.
The proliferation of devices that support Wi-Fi also makes charging for such services more complex for hotspot owners. If a person is on a 3G connection on a dual-band phone and then moves into a Wi-Fi hotspot, how does the Wi-Fi billing take place? How many separate accounts must a customer who has both a dual-band phone and a Wi-Fi enabled laptop have in order to use a Wi-Fi network? Garnering money for downloads is a much more straightforward matter.
ABI Research is a market research firm focused on the impact of emerging technologies on global consumer and business markets. Utilizing a unique blend of market intelligence, primary research, and expert assessment from its worldwide team of industry analysts, ABI Research assists hundreds of clients each year with their strategic growth initiatives.
Eve Sullivan is a contributing editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To read more of Eve’s articles, please visit her columnist page.