Wifi Revolution

iRemote Print, a remote printing technology launched by Logiclink that allows hospitality providers to offer remote printing service to their guest along with their existing business services. In addition to providing high-speed internet access, wireless Internet access, document creation and processing, travel information with flight check-in, hospitality providers wished to upgrade their services so as to increase revenue as well as simplify business center services.

Hospitality providers were not satisfied by the remote printing options previously available since they could offer such service only by contracting it from a separate provider. However, due to compatibility issues and increased cost, providers chose to forego the offering altogether. After realizing the problem, Logiclink aimed to eliminate the problem and accommodate the needs of clients by providing 24-hour call center support for iRemote Print.

In a press release, Art Dean, business center manager for 884-room JW Marriott Desert Spring hotel, said, “iRemote Print has been an instant hit with our guests. It provides them with the ability to print their documents from laptops and mobile devices 24 hours a day, without waiting for the full-service business center to open or downloading drivers directly to their laptop. Our front desk and concierge staff immediately recognized the value this new system has in addressing one of our business travelers' immediate concerns.”

In order to print a document to the hospitality provider’s BAC printer, a user required to email his document using a laptop, smartphone or mobile device to a secure email address. In response, the user would receive a confirmation number by email which will be required to retrieve the document from a BAC center. When the confirmation number is entered at any Logilink Business Center, kiosk, or Internet station, the document will be printed to an adjacent printer. Currently the service is offered free of charge to hospitality providers using BAC.

Providing a 24-hour automated touch screen office system, BAC is a self-contained, professional area deployed at hotels, airports, and cruise lines that enables guests to do business while away from the office. Additionally, BAC processes real-time credit card transactions with instant reporting and remote diagnostics, and a web-based management system. By combining high-tech products with the high level of services, Logiclink aims to bring value and efficiency via automated transaction processing to the hospitality industry.