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July 29, 2008

NTRglobal Featured in Microsoft Sponsored Report Released by Quocirca

Quocirca, a research and analysis firm, released a comprehensive report sponsored by Microsoft (News - Alert) titled, “On Premise and On Demand”. NTRglobal On-Demand Delivery Model is featured in the report regarding the current and future states of Software-as-a-Service (SaaS (News - Alert)).

The report clarified that SaaS is thriving and companies like NTRglobal, which provide on-demand remote support/ administration behind the firewall and is self-hosted, will be able to cater to the global market demands.
“Today there is an ‘on-demand’ component to just about every software product, and the Software-as-a-Service (SaaS) delivery model is gaining traction among midsize and large enterprises,” said Bob Tarzey, research director at Quocirca.
He pointed out that the companies which are suitable for serving both the large enterprise and small and midsize business (SMB) marketplaces offer both SaaS and premise-based or self-hosted software and services.

NTRglobal is among such innovative companies. It offers enterprise grade SaaS with end-to-end NTRsupport services and NTRadmin remote administration and IT task management solution. NTRglobal has offered both these models to over 14,000 global customers. Large and midsize enterprises are increasingly relying on SaaS or hybrid models, according to the report.
“Large and midsize companies want the ability to choose on-demand capabilities that offer the utmost security, scalability and control to meet compliance regulations,” said Lluis Font, CEO of NTRglobal.
“Our mission is to help our customers ‘manage the seemingly unmanageable’ with NTRsupport and NTRadmin to enhance productivity while reducing operational complexity and costs. We are finding that customers that initially sought on-premise are increasingly turning to a SaaS or a hybrid approach,” he further clarified.
Quocirca, specializing in the business impact of information technology and communications, conducted interviews with SaaS and on-demand providers, independent software vendors (ISVs), IT vendors and managed service providers (MSPs). The report emphasizes that SaaS has matured enough so that there is now an on-demand component for most software applications including online help, automated updates and main application engine.
The report states that there is a need to link with self-hosted components which extend beyond the desktop to legacy software maintained internally and as business processes in the organization.
In addition, on-demand delivery is attractive to businesses because it helps them manage costs and provides high availability and flexible access. Many new independent software vendors (ISVs) are building in on-demand components from initial stages itself.

“Customers are telling us that the return on investment is so significant that they wish they had moved to NTRsupport sooner,” said Eduardo Cervantes, NTRglobal CMO.
“In the enterprise, customers appreciate the security, reliability, redundancy and scalability we deliver. However, flexibility is key, and for the organizations that want a self-hosted model, we offer that option as well,” added Cervantes.
Shamila Janakiraman is a contributing editor for TMCnet. To read more of Shamila’s articles, please visit her columnist page.
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