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November 2009 | Volume 12 / Number 11
Special Focus

INTERNET TELEPHONY Congratulates Winners of the BSS/OSS Excellence Awards

Success in the service provider market today is about providing an exceptional customer experience. It’s common wisdom that the network is becoming merely a conduit for delivering services and content. The end game for any business, and the result of being able to provide that high-quality experience, is revenue growth.

To get there, providers must be able to react quickly to industry trends and changing user requirements by developing and introducing new services, and they must be able to ensure reliable delivery of those services. To do all that they need appropriate operational and business support systems in place to support those services, and to ensure proper billing and payment for the services.

As next-generation, IP-based networking and service delivery architectures are deployed, and as new applications, content, and services that leverage the capabilities of these new technologies are developed and introduced, the implications for network operators extend well beyond simply delivering the services. While reliable and efficient service delivery is crucial, the ability to support those services with billing and support systems that are effectively integrated into the service delivery platform is equally important. The user experience, after all, is inextricably tied to the end-to-end capabilities of the provider, and there is perhaps nothing that disrupts a user’s experience and satisfaction more than mismanaged billing and provisioning.

Because of the fragile nature of billing and operational support in the relationship between provider and subscriber, it is more important than ever that these capabilities be effectively integrated into providers’ platforms. With the appropriate BSS/OSS solutions in place, not only will providers provide a better experience, but they will save on customer services costs as well if they are able to effectively and accurately provide back-end support for customers and reduce related calls to their call centers.

The 2009 INTERNET TELEPHONY BSS/OSS Excellence Awards serve to highlight vendors that have demonstrated an understanding of the importance of effective BSS and OSS strategies and excellence in integration of BSS and OSS solutions into end-to-end service infrastructures. The INTERNET TELEPHONY editorial team congratulates these winners on their accomplishments. IT

The 2009 INTERNET TELEPHONY BSS/OSS Excellence Awards


SAP (News - Alert)
SAP Telecommunications

Intec Telecom Systems
Intec Inter-mediatE v6

Sigma Systems (News - Alert)
Sigma Service Management Portfolio

Redknee One Call Resolution

Comverse (News - Alert)
Comverse ONE Billing & Active Customer Management

» Internet Telephony Magazine Table of Contents

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