Polycom (News - Alert) Releases Latest Kirk DECT Solutions
Polycom has announced the debut of its latest KIRK Digital Enhanced Cordless Telecommunications (DECT (News - Alert)) solutions. Polycom has introduced three new products: the KIRK Wireless Server (KWS) 300, the KWS 6000, and the KIRK 5040 handset. Polycom’s SIP-based DECT solutions are designed to help customers drive the speed of business by making them always available no matter where they are within the workplace.
By offering SIP-based DECT solutions, Polycom now offers solutions addressing the needs of businesses from the SOHO market (KWS 300) to medium-sized businesses (KWS 600v3), and for the largest of enterprises as well (KWS 6000).
Quintum (News - Alert) Gateways to Help Bring User-Friendly Microsoft Response Point VoIP Systems to SMBs
At the recent ITEXPO, Quintum Technologies – a subsidiary of Network Equipment Technologies (News - Alert), Inc., announced a pair of swiftly deployable gateways to support Microsoft’s Response Point SIP-based IP-PBX system. These new products are designed to allow businesses to deploy the system through a T1, E1 or PRI connection.
Chuck Rutledge (News - Alert), vice president of marketing for Quintum and NET, said the gateways are designed specifically for Response Point. “This is a product that’s going to address medium businesses that have T1 or E1 connections or fractional T1 or E1 connections, with a four-port FXS gateway, which will support existing analog equipment,” Rutledge said, such as fax machines, point of sale devices and existing analog phones. The gateways will tie into “the existing analog structure and (provide) a higher level of connectivity into digital T1 and E1 trunks.”
InPhonex (News - Alert) and GotVoice Transform Voicemails to Text
GotVoice, Inc., a voice messaging company, and InPhonex, a next generation international communications provider, have joined forces to provide customers with an innovative service that allows them to unify voicemails from multiple, disparate systems and transform them into text with business-class quality and accuracy. Thanks to the pact, InPhonex customers can now achieve unprecedented levels of productivity by reading voicemail messages aggregated from multiple mailbox locations — in e-mail, SMS, or through InPhonex’s Web portals.
Built on GotVoice (News - Alert)’s new G2 technology, InPhonex’s Voice2Text is available immediately for channel partners and InPhonex’s subscribers.
Curt Blake, CEO of GotVoice, in a statement, “Our technology is effectively changing the way people communicate — making business professionals more efficient by streamlining their communication process.”
Cisco (News - Alert) Completes Acquisition of PostPath
Cisco has announced that it has completed its purchase of Mountain View, Calif. Based PostPath, a provider of email and calendaring software. With the close of the transaction, PostPath has become a part of the Cisco collaboration software group (CSG). Last month, the company had announced its intent to acquire privately held PostPath for $215 million. PostPath is expected to work with Cisco to enhance the existing email and calendaring capabilities of Cisco’s WebEx Connect collaboration platform.
Using PostPath’s software, Cisco plans to extend the email and calendar functionality of its software-as-a-service (SaaS (News - Alert))-based collaboration platform. The platform includes instant messaging, voice, video, data, document management and Web 2.0 applications.
InfoTrack Study Finds Professional Services Market Growing in Response to Unified Communications (News - Alert) Demand
The market for professional services across all business size segments is expected to increase as individuals increasingly demand unified communications (UC) applications in the workplace. This is according to a recently released report published by InfoTech, a division of T3i Group.
The proliferation of unified communications technologies is being employee driven as they seek such features as instant messaging (IM), smartphones, video and IPTV (News - Alert). The increase in deployment of such capabilities is driving the need for increased planning and policies. In addition, corporate networks are also being taxed by current trends, such as “green” movement and teleworking.
Fonality (News - Alert) Unveils HUD 3.0 UC Platform Featuring Mobile and Google Talk Integration
Fonality, a provider of open source unified communication (UC) systems for businesses, has announced a major upgrade to its unified communications platform, HUD. The company has released HUD 3.0. HUD integrates presence management and detection into a single interface, which can be used by employees for all types of office communications — SMS, instant message, landline calling, mobile calling, chat, voicemail, e-mail, conferencing, recording and barging.
Building on the HUD platform, HUD 3.0 delivers a unified communications dashboard that shows who is available, both onsite and remotely. Company officials said with this offering, it’s easy to drag and drop calls onto somebody’s desk or mobile phone. In addition, the sessions that start on chat can be instantly converted to voice calls.
SERVICE PROVIDER NEWS
SingTel to Offer WorldMate (News - Alert) Live for Postpaid Customers
SingTel has signed a regional exclusive agreement with WorldMate, a Los Angeles, Calif.-based mobile travel software developer. SingTel (News - Alert), one of Asia’s largest mobile network operators, with more than 198 million subscribers, will bundle WorldMate Live, a popular mobile travel service, as a value-added service for its postpaid customers on Sept. 13.
WorldMate Live allows frequent travelers to manage their entire itinerary within a single service, accessible any time from a smartphone or computer. WorldMate Live recently partnered with Hotels.com to introduce an integrated hotel booking service, which automatically recommends the best hotel options for people based on their whereabouts and preferences. The collaboration will enable WorldMate Live members to select and book a room directly on their device.
Huawei Signs Network Expansion Deal with Etisalat (News - Alert)
Huawei Technologies recently signed a contract with Egyptian telecom operator, Etisalat Misr, for the expansion of the country’s third mobile network in Egypt. Huawei (News - Alert)’s solution will help build Etisalat Misr’s wireless access network, core network and transmission network. The expansion is expected to greatly improve network capacity and coverage quality for the Egyptian telecom operator.
In 2006, Huawei had provided the turnkey project of Phase 1 & 2 for Etisalat Misr that officially launched its service in 2007 and reported a subscriber base reaching four million. Huawei won the medal of Successful Cooperation Partner by Etisalat Misr in May 2008.
3 Italia Selects Alcatel-Lucent (News - Alert) to Expand its DVB-H Mobile TV Network
3 Italia, a 3G mobile operator in Italy and a DVB-H Mobile TV operator, has selected Alcatel-Lucent to expand and optimize its broadcast Mobile TV network throughout Italy. Alcatel-Lucent’s solution for 3 Italia is based on its DVB-H terrestrial transmitters, its remote monitoring system and includes network integration services. The solution will enable 3 Italia to increase the indoor and outdoor coverage of its broadcast Mobile TV network, while optimizing network efficiency for enhanced Mobile TV service delivery. As a result, 3 Italia’s subscribers will be able to enjoy television programming — such as football matches, movies, music and reality shows — with improved mobility and service continuity.
Brasil Telecom Deploys mSwitch System for Fixed Mobile Convergence Service
UTStarcom (News - Alert), Inc. announced that Brasil Telecom has deployed the company’s mSwitch solution to power its fixed mobile convergence (FMC) network. This convergence network solution would enable fixed-line connectivity with GSM platforms for call continuity between the two networks using a single wireless device. The FMC solution is designed to also help Brasil Telecom (News - Alert) extend its current cellular coverage area using the new Voice Continuity Call (VCC) handover between cellular and WiFi networks.
The deployment reportedly makes Brasil Telecom the first mobile operator to implement UTStarcom’s mSwitch solution and also the first to have fixed mobile convergence networks in the world.
Stratus’ ENTICE Solution Chosen by NetworkIP
NetworkIP, a Texas-based provider of wholesale telephony and virtual stored value services, has opted for the Stratus ENTICE telecommunications solution to expand network capacity for its existing services and speed up go-to-market time for new and upgraded customer applications. NetworkIP is an independent carrier with 450 million minutes processed by customers every month and 800 million end user accounts managed in real-time.
NetworkIP has selected ENTICE over competitive platforms because of its easy scalability, open platform enabling application adaptability from its existing infrastructure, and ability to support rapid deployment of new and custom NetworkIP applications ranging from long distance dialing to Web and audio conferencing, voice mail and VoIP.
Managed VoIP Provider Broadvox (News - Alert), TAI Bolster Reliable SIP Trunking Product
A Dallas-based provider of managed VoIP services to SMBs, enterprises and carriers today announced that it is creating new, more manageable telephone systems by joining forces with an IT solutions company headquartered in Laramie, Wyoming. Officials from Broadvox say that by using their flagship “GO! SIP Trunking” product with the VoIPTelCaster system from Technology Alignment, Inc., business that range from small home office to large call centers can save time and money.
According to David Byrd (News - Alert), Broadvox’s vice president of marketing and sales, Technology Alignment has created a simple interface that allows any size company to use VoIPTelCaster technology to reduce telecom costs.
XO Communications (News - Alert) Attains Cisco TelePresence Connection Certification
XO Communications announced that its multi-protocol label switching (MPLS) IP-VPN service has achieved Cisco’s Tele-Presence Connection Certification. Cisco’s TelePresence Connection Certification is a certification program designed for Tele-Presence services that provides businesses with an added level of confidence that service providers have invested, in order to gain the capabilities which is required for an optimal TelePresence experience. The Cisco Powered TelePresence Connection Certification process takes in to account of practices based on present industry standards for network architecture, management and performance, including measurement, staff, processes and tools.
T-Mobile USA Launches First Android (News - Alert) Device
T-Mobile USA has delivered the first handset that uses Android’s software stack: a smart phone built by HTC, which is known for manufacturing Windows Mobile portable devices. T-Mobile (News - Alert)’s G1 includes a touch screen, slide-out keypad, accelerated 3D graphics, WiFi and 3G support, GPS, and accelerometer. The device will offer one-touch access to: Google search, maps, Gmail, YouTube (News - Alert), calendar, and Google Talk functions.
The device comes with a 3.1 megapixel camera supporting still shots. The phone weighs five ounces and supports five hours of talk time and 130 hours of standby time. Memory is expandable up to eight gigabytes.
Motorola (News - Alert) Unveils New 5.4 GHz Point-to-Point Series Wireless Ethernet Bridges
Motorola, Inc., has announced the addition of new Point-to-Point (PTP) 200 Wireless Ethernet bridges to its Wireless Broadband portfolio. The new bridges are specifically designed to securely transport data, voice and video in both near-lineof-sight (nLOS) and line-of-sight (LOS) environments. The new systems are helpful for customers who require a wireless bridge, which can perform reliably in LOS or nLOS environments — where obstacles partially block the radio’s line-of-sight. According to Motorola, the new solution offers enterprises and service providers reliable and secure wireless connectivity and makes Wireless broadband connectivity more affordable — with low cost of ownership.
The PTP 200 series is based on orthogonal frequency division multiplexing (OFDM) technology, which provides resistance to interference and fading while providing virtually instant fade recovery, says company.
WIMAX Growth Forecasted at 34% Annually
Wireless technology is expected to realize up to 34 percent annual growth in the next three years, according to the Telecommunications Industry Association (TIA (News - Alert)). This is compared to communications revenues for bandwidth consumption, which is expected to see a 10 percent annual growth rate in the United States, reaching $1.3 trillion by 2011 according to TIA’s Market Review and Forecast. The study combines the efforts of 100 market researchers across numerous fronts to deliver a forecast of the global telecommunications industry. The study posits that landline revenues are projected to drop by 33 percent from 2000 to 2011, wireless data revenues will grow about 34 percent annually.
eOffice 4.5 Brings Microsoft Office Suite to BlackBerry (News - Alert) Users
Quickoffice, a global provider of mobile office productivity software and services, has launched eOffice 4.5, the newest native BlackBerry office suite resulting from the company’s recent acquisition of Dynoplex. eOffice for BlackBerry is part of the suite of productivity solutions offered by Quickoffice that enables BlackBerry users to more efficiently manage their email attachments and office files when they are away from the office.
With the offering, users can easily access and view Microsoft (News - Alert) Excel, Word, PowerPoint, PDF and graphics files in a rich media format that looks exactly like their desktop documents. Also with eOffice 4.5, users have comprehensive editing capabilities for Word and Excel documents and can fax or print their documents directly from their BlackBerry device, giving them control over their office files while they are on the road.
Sprint (News - Alert) and VeriFone Power New York City Taxis
Sprint and VeriFone’s U.S.-based taxi business, VeriFone Transportation Systems (VTS), have equipped 6,600 NYC taxis with a jointly developed real-time integrated payment and information system. Powered by Sprint Mobile Broadband and Sprint Data Link, the solution ensures secure credit card transactions.
Bud Waller, executive vice president of Integrated Systems, VeriFone, stated that Sprint’s Mobile Broadband helps achieve their goal of quick and convenient credit card payments, with a minimal processing time averaging two seconds. The partnership between the two companies allows passengers to view current news, sports and entertainment content and then close their transactions in record time so they can be on their way.
Multi-Tech Adds API to Turnkey SMS Server Appliance
Multi-Tech Systems has released an Applications Programming Interface (API) enhancement for its SMSFinder text message server. The turnkey SMSFinder SMS server, which comes in a compact and self-contained chassis that can be desktop or wall mounted, has a built-in HTTP/TCP API for interfacing to any application.
The SMSFinder API consists of a set of routines that an application program uses to perform lower-level machine language commands. The SMSFinder’s API uses HTTP/TCP to send commands to the SMSFinder such as send an SMS message to everyone who is in a group. It efficiently translates the information from an application’s database into messages that reflect a desired result.
OTHER INDUSTRY NEWS
tekVizion (News - Alert), Microsoft to Qualify OEMs, Service Providers
Microsoft Response Point has joined with tekVizion Labs to Qualify OEM partners and service provider customers. tekVizion Labs is an independent test facility that makes use of its VoIP expertise to certify Response Point OEM products and the testing functionality to the Service Provider network. tekVizion Labs is already performing qualification for Office Communications Server (OCS) and Exchange Unified Messaging (UM).
According to Leland Phillips, the president of tekVizion Labs, “The small to medium business owner doesn’t have a large IT staff to support phone systems installations and support issues. Therefore, the requirement for a tested and proven product is that much greater and Response Point is committed to maintaining that high standard. Response Point’s OEM vendors have met the challenge well.”
Polycom Expands SIP Support for SpectraLink 8000 Wireless Telephones
Polycom recently announced the expansion of VoIP interoperability for its SpectraLink 8000 Series wireless telephones using Session Initiation Protocol (News - Alert) (SIP). Polycom’s SpectraLink 8000 Series telephone portfolio has been tested for interoperability with a variety of enterprise call servers including IP telephone systems from 3Com, Digium, Mitel (News - Alert), and Toshiba. SIP interoperability testing is a continuous program to support new call server platforms and feature releases as they become available. SIP interoperability for Polycom’s SpectraLink 8000 Wi-Fi handsets allows the wireless telephones to work as extensions of the VoIP call server, and includes the most traditionally used business telephone features including dial by extension, conferencing, call transfer, call forwarding, and caller ID.
IP CONTACT CENTER
Jacada (News - Alert) WorkSpace 5.0 Now Available for Contact Centers
Jacada Ltd., a provider of unified desktop and process optimization solutions for customer service operations, has announced the general availability of Jacada WorkSpace 5.0 to help companies who wish to transform their call center operations by providing an “intelligent” view of customer data in order to help resolve customer issues more quickly.
A major enhancement in this latest release introduces support for IBM (News - Alert) WebSphere Application Server 6.1 and the use of the Eclipse-based IBM Rational Application Developer toolkit. Jacada WorkSpace 5.0 can now leverage the SOA capabilities and integration solutions found in the IBM Web-Sphere Software Platform, including: IBM WebSphere ESB and WebSphere Message Broker; IBM WebSphere Integration Developer; and IBM WebSphere Process Server.
NEC (News - Alert) Unified Announces ‘Unique’ VoIP, ACD Deployment
NEC Unified Solutions, a vendor of enterprise business communications, has announced that a “unique deployment” of voice over IP (VoIP) and Automatic Call Distribution technology at 15 Mount Kisco Medical Group locations is “enabling medical staff to provide patients with quality and timely healthcare.” Through the use of NEC’s Univerge SV7000 and Neax 2400 communications servers, as well as CallCenterWorX ACD and Global Navigator call center monitoring products, MKMG is supplying its employees with what NEC officials say are “the communications tools they need to perform in a healthcare environment.”
By deploying the communications servers and applications from NEC, MKMG can address the various roles within its offices and “better serve its business needs,” company officials say, such as “delivering personal patient care and being responsive to their medical questions.”
Westcon Group (News - Alert) Offers Google Enterprise Search Appliance in Brazil
Westcon Group, provider of networking, security, mobility and convergence solutions, has added Google (News - Alert)’s Enterprise product line to its portfolio in Brazil. Google’s search appliance is a rack space unit that enables companies to search their internal corporate networks more efficiently.
Otavio Lazarini Barbosa, general manager for Westcon in Latin America, said that adding Google’s Enterprise product line to its portfolio means Westcon can help resellers deliver a comprehensive search capability so companies of all sizes and profiles can more efficiently handle their internal data. Apart from in-person sales and technical seminars, Westcon is offering the registrants of ConvergencePoint (News - Alert) with training on how to use the Google appliances.
Devfoundry’s Reseller Program
Devfoundry Software (News - Alert) has announced a Reseller Program for its flagship product, VoIP Monitor. Devfoundry a provider of VoIP diagnostic tools for Enterprise and VoIP Service Providers, will provide resellers with sales, training and support materials; qualified sales leads; pre and post sales support; healthy discounts on licenses; marketing materials; and priority technical support.
VoIP Monitor is designed to allow users to proactively monitor, capture, and store all voice and fax over IP traffic observed on a network in real-time. According to Athir Nuaimi, President of Devfoundry, “We’ve designed the program to foster mutually beneficial relationships in which resellers are able to capitalize on the success of our products while driving marketing and sales efforts in their respective territories.
TELECOM EXPENSE MANAGEMENT NEWS
Comstructure Partners with QlikTech to Enhance TEM Solution
As part of a strategic technology partnership, Comstructure will be using software from QlikTech as a way of adding analysis and visualization capabilities to its iCIRT Telecommunications Expense Management application.
Comstructure is a telecommunications consulting and application organization that is focused on communication infrastructure solutions. QlikTech is a business intelligence software vendor with more than 9,400 customers around the world. iCIRT v.2.8 is a TEM application that provides a Web-enabled application for the management of enterprise telecommunications expenses, contracts, provisioning, rate optimization and change management. This TEM application is effective in reducing the cost and management of communications expenses. This reduction will account for around three to six percent of the total annual revenue of an enterprise.
Global Capacity Announces Expansion of its Network Optimization Activities
Global Capacity has announced that the company is experiencing continual progress in its organic growth activities. According to Global Capacity, the predictable revenue stream continues to give importance to new client services for both government and corporate customers. This can be achieved by delivering a suite of recurring revenue activities and as well as portfolio of recurring customers of the company.
Global Capacity’s officials say that benchmarking services, leveraging company’s knowledge base with respect to global pricing, are the requirements of the customers who are intending to reduce their worldwide network spending. Patrick Shutt, CEO of Global Capacity, said, “The variety of diversified customer progress and organic growth for Global Capacity continue to affirm our valuable role as a partner with our customers. Together, we are helping our customers to be more efficient in their businesses and maximize their financial performance.”
Cerylion Launches CommADVISOR 4.0 TEM Solution
Cerylion recently announced the launch of CommADVISOR 4.0, a telecom expense management solution suitable for large enterprise network financial management. CommADVISOR assists in the management all the financial aspects of network operations for fixed or wireless voice and data carriers and their customers through a single, multi-carrier view of network resources, service orders, service locations, contracts and billings.
While the CommADVISOR system can eliminate the requirements of post-payment bill auditing software and services it can also automate the financial analysis effort even before the bill payment is done. Through its Business Intelligence-driven application that can automate key workflows CommADVISOR will help enterprise customers to optimize their spending within a secure, on-demand web-hosted application.
Stratecast, InnoPath to Review Impact of Mobile Device Management
Stratecast and InnoPath have jointly developed a tool for assessing the financial impact of mobile device management on network operations. According to Stratecast, using MDM within mobile operator’s customer care organizations will have a major impact on global operational and support costs to the tune of $3 billion in 2009 to more than $23 billion by 2013. Stratecast provides critical, objective and accurate strategic insight on the global communications industry.
By using MDM, customer care representatives will be able to view a customer’s handset configuration and understand what is missing, incorrect or out-of-date. After identification of the problem, a solution can be applied Over the Air which does not require any intervention from the customer. This helps to streamline the customer support process which also results in cost savings. According to Stratecast and InnoPath, these savings when applied to a North American operator, will result in a total savings of $2 billion dollars over a period of five years.
Hitachi, Carina to Offer Utility Information Services
Hitachi Telecom (News - Alert) has joined forces with Carina Technology to provide utility information solutions over a gigabit-passive optical network. The partnership allows utility companies that provide fiber to the premises services using Gigabit Passive Optical Networking technology to receive the complementary advantages of reduced operational expense and increased revenue potential, officials at Hitachi said.
Using the solutions, utility companies can realize operational savings. Savings can be achieved through the ability to read customers’ electric meters, manage in-home devices for efficient management, manage pre-paid electricity service, and conduct peak demand power management functions over the FTTP infrastructure. Revenue can be generated from triple-play services and other applications that can be transported by the GPON network.
Bomgar (News - Alert) Device to One-Up SaaS Support Model
Bomgar, a company that is engaged in development of solutions help the tech support community improve support to the users through support virtualization, announced plans to introduce new remote control software that will bring flexible, low-cost customer support despite fluctuating traffic conditions. The licensing model of many Software-as-a-Service applications forces companies to purchase enough licenses to handle peak loads. However, when traffic is normal or light, licenses can sit there unused while still being paid for. The licensing model of Bomgar’s remote control software is designed to offer companies the flexibility to operate the help desk in a cost-efficient manner regardless of fluctuating traffic.
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