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Achieving Excellence in Serving Customers

The editorial staff of Internet Telephony magazine is proud to announce the winners of this year’s Internet Telephony Excellence Awards. These companies are as varied as there are products that fit under the IP telephony umbrella. In fact the only thing more varied than the vendors serving their customers are the customers themselves. And, as we can see from the following companies, they are increasingly turning to IP Communications solutions to build their businesses, and grow their bottom lines. This year’s crop of award winners submitted case studies featuring a wide array of end users. For example:

• A global tire manufacturer in Germany turned to IP contact center technology to upgrade their customer interactive center, which handles 98 percent of the company’s customer contacts in Germany. Adopting VoIP has resulted in a 10–20 percent operational savings for the manufacturer.

• A residential real estate developer was able to unify their company’s communications serving their employees as they grew from three to 20 to 40 in just over a year.

• An Idaho-based University was in need of a system to manage the diverse communications needs of a variety of constituencies: students, employees, donors, alumni, community leaders, and a faculty that splits time between the Idaho campus and teaching centers in Europe.

• A 27-location integrated healthcare delivery system in California and Texas, needed tools to manage their hybrid telephony solutions. They turned to an IP-based solution and is now in control of their networks and subsequently, is able to maintain high levels of voice quality.

• A NYC-based brewery recovered from a PBX fire and adopted an outsourced phone system strategy. The company has ended up saving over 35 percent off their existing annual telecom spend.

• A major Swiss insurance company chose IP-based Web conferencing technology to increase efficiency of communication between their 8,800 employees scattered about the globe.

• A UK-based digital television solutions supplier is deploying a unified communications solution to help keep their 3,000 employees in touch from over 20 internationally dispersed sites.

• Most compelling is the case study of an award winner that offered free teleconferencing services to victims of Hurricane Katrina as well as the organizations that were involved in the recovery efforts.

Congratulations to the winners of this year’s Internet Telephony Excellence Awards. These companies all have proven products and services, and most importantly, customers that are willing to speak up and offer themselves as references.

And as I like to remind readers, always check out those customer references. These days — through the efforts of companies such as those gracing our winners’ list — that’s becoming ever easier to do.

  Company   Web   Product
  Alcatel   My Teamwork
  Allworx   Allworx 24x
  Aspect   Aspect Uniphi Connect
  Atreus Systems   Atreus IP Service Provisioning
  BandTel   Virtual Central Office
  Cantata Technology   Integrated Media Gateway (IMG) 1010
  Citrix Systems, Inc.   Citrix Application Gateway
  ClearOne Communications   MAXAttach IP
  CommuniGate Systems   CommuniGate Pro
  EagleTeleconferencing   Eagle Teleconferencing
  Elitecore Technologies Limited   Crestel Convergent Billing
  GlobalTouch Telecom   ASP VoIP Solution
  GotVMail Communications   GotVMail VirtualOne
  Grandstream Networks, Inc.   GXP-2000
  Ingate Systems   Ingate Firewall with Remote SIP Connectivity
  Inter-Tel, Inc.   Inter-Tel 7000
  Interwise   Interwise Connect v7
  Juniper Networks   E320 Broadband Services Router
  M5 Networks   Outsourced IP Phone System
  Meru Networks   Wireless Backbone System
  Narus, Inc.   NarusInsight Discover Suite
  Netcentrex CIPC, Comverse Inc.   IPCentrex
  NetCracker Technology   NetCracker OSS Solution
  NICE Systems Ltd.   NICE VoIP Recording Solution
  Overture Networks   ISG 180
  Packet Island Inc.   PacketSmart VoIP Lifecycle Management
  Pandora Networks   Worksmart
  Paradial AS   RealTunnel Enterprise Proxy
  Paragon Wireless Inc.   hipi-2200
  pbxnsip Inc.   pbxnsip professional version
  Samsung BCS   OfficeServ 7400
  Seawolf Technologies Inc.   XRainbow
  snom technology AG   snom 300
  SOMA Networks, Inc.   SOMAport 300 Wireless Broadband Gateway
  SPIRIT DSP   TeamSpirit Mobile
  Strix Systems   Access/One Outdoor Wireless System (OWS) 2400-30
  Super Technologies, Inc. DIDX   DIDX
  SyncVoice Communications   VXTracker
  Tekelec   Tekelec's Next Generation Switching Portfolio
  Toshiba America Information Systems -   Telecommunication Systems Division   Strata CIX IP Business Communications System
  UCN   UCN inContact
  Verizon Communication   Verizon Business' Hosted IP Centrex
  Witness Systems   Impact 360 Compliance Recording

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