Vitelity Adds TeleFAX to Its VoIP Lineup

By: Richard “Zippy” Grigonis

Vitelity Communications (News - Alert) has built one of America’s largest wholesale VoIP networks for service providers worldwide. Vitelity’s OnNet local number DID (Direct Inward Dial) service reaches 95 percent of U.S calling areas with termination services covering destinations around the globe. Their toll-free origination service is offered from all U.S. states, Canada, Puerto Rico and the U.S. Virgin Islands. They deal only in the minutes of Tier 1 backbone providers. Among their many services, Vitelity is also certified to perform SMS/800 changes so that new numbers can be provisioned quickly and toll-free numbers can be moved to other carriers in case of a network outage.

More recently, Vitelity is venturing into the world of Internet Fax with their new TeleFAX service. This new product is also sold in a wholesale format where the provider creates an electronic fax service using Vitelity’s platform. Service providers can purchase fax numbers (local or toll-free) and receive their faxes from Vitelity, which they then forward on to their customers, who will never know that Vitelity was the real provider. The end user buys the retail client product, which communicates with Vitelity’s wholesale-based servers, and enables them to fax right from their desktops. TeleFAX numbers receive faxes directly into a personal inbox or they can be viewed online using a friendly customer-user portal, all for only $2.99 a month and 3 cents a minute. TeleFAX services include email-to-fax, fax-to-email, logo upload capabilities and unbranded web access for resellers, who can also create a custom-branded TeleFAX portal for their customers. A separate email address can even be set up for each TeleFAX number.

“Our full API is used to install TeleFAX into the service provider infrastructure,” says Christopher Hall, COO and Co-Founder of Vitelity. “Of course, if a company didn’t want to deal with the API, we could offer them a fully-branded solution with their logos and domain name.”

It’s very costly for a service provider to start its own fax service, particularly if they are starting from scratch. Besides the need for software, the provider must also purchase the proper equipment. Since Vitelity’s technology is proven, a provider who teams with Vitelity can have a robust fax solution live and sending faxes in a single day. “A VoIP company could come to us and get thousands of fax numbers or toll-free numbers across the country and immediately sell fax service to their customers,” says Hall. “Customers can download the files using our API and everything is delivered with great clarity over our 100 percent redundant network. Plus, our super-user-friendly control panel enables users to manage their account entirely online. Interestingly, we don’t use the T.38 protocol for TeleFAX. It’s all TDM [Time-Division Multiplexed]-based. We collect the faxes off of our PRI lines and our servers store them. When a customer wants to view their messages via the API, they can download their new messages almost instantly.”

In previous years, Vitelity has done a lot of network “build-out.” The Vitelity network interconnects to every major CLEC in the U.S. and they also team with the big carriers such as XO, MCI, Global Crossing (News - Alert) and Level 3, where they resell minutes on a wholesale basis. Vitelity has the largest network coverage of any provider with over 8000 rate centers including Des Moines, Iowa and Alaska. Their domestic service reaches from Puerto Rico to Hawaii and in places no other wholesale provider can reach. Whether you need services in a single market or you simply need coverage in all markets, Vitelity has you covered.

“We offer services that most other companies don’t have,” says Hall, “and our big push recently has been our fax product. There’s really nobody else out there providing a full fax solution for providers and our prices are much lower than those of our competitors.”

Vitelity also has a terrific user portal, using instant DID provisioning, with which none of their rivals have been able to compete. They keep more than 50,000 DIDs in stock at any one time and are able to deal with number porting extremely well. Vitelity often encounters companies whose previous provider went out of business, and in one day, they were able to port the subscriber numbers to the Vitelity system.

“Also consider that our average trouble ticket response time is just one hour,” says Hall. “That’s because our support staff is available 24 hours a day.”

“Needless to say, we enjoy a very low amount of churn,” says Hall. “Vitelity has never had a month where the revenue has decreased.”

If you would like more information about Vitelity Communications products and services, please visit them at www.vitelity.com or call 888-898-4835. IT

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