NEC Unified Solutions, Inc. (NEC) recently announced the availability of its eTHOS Contact Center (eTHOS) offering. The solution is designed to provide contact centers with an open development platform that provides scalability and customization to meet the individual needs of customersï¿½ unique environments.
Building on NECï¿½s PBX (News - Alert)/Automatic Call Distributor (ACD) technology, eTHOS meets the demand for contact center performance in the areas of multimedia communications, Interactive Voice Response (IVR) auto attendant and enhanced routing, real-time administration, and report generation for SMB, large enterprise and networked organizations. Culminating a ten-year partnership between NEC and Technologies for Business (TFB), eTHOS employs integrated contact center features and applications for the UNIVERGE SV7000, UNIVERGE SV7000 MPS, UNIVERGE NEAX 2400 IPX and UNIVERGE NEAX 2000 IPS, eTHOS provides customers with a clear migration strategy, enabling businesses to protect their initial investment.
Additionally, eTHOS will prove to be a valuable business tool, utilizing Computer Telephony Integration (CTI) applications such as Screen Pops to reduce agent call times and in turn improve user productivity and deliver a Return on Investment (ROI). The preview and power outbound dialing campaigns also allow for faster call launches, directly contributing to revenue generation.
ï¿½Providing our customers with solutions that respond directly to their unique needs and offer the flexibility to grow with their business is a main objective of NEC,ï¿½ said Jay Krauser, general manager, Product Management Division, NEC Unified Solutions, Inc. ï¿½We are proud to offer this next-generation contact center solution to further allow for greater scalability and efficiencies and increase organizationsï¿½ networking and customization capabilities.ï¿½
Designed to meet the diverse needs of SMB and enterprise customers, eTHOS employs an open software design for faster database access and increased integration. API and development tools allow customers to implement eTHOS to meet unique and individual contact center demands.
Compatible with CCIS and FCCS, eTHOS can network several PBXs to create a unified virtual call center including:
ï¿½ Expanded prioritization and routing of inbound/outbound calls as well as multi-media communications via access to databases and network resources.
ï¿½ Enhanced flexibility and easy administration of the Automated Attendant.
ï¿½ Improved call handling and blending via Automated Callback and Automated Outbound Campaigns.
ï¿½ Integrated multi-media communications via e-mail and chat.
ï¿½ Cradle-To-Grave, real-time and historical reporting via ACD Reports and Contact Director.
ï¿½ Increased information delivery via Screen Pop and other CTI applications.
For more information, visit www.necunified.com, or call (877) 463-2267.