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August 2008 | Volume 11/ Number 8
Disaster Preparedness

Continuity Planning 101 - A Continuing Educational Series: Back to Los Angeles Where the DPCF Was Launched

On September 16th 2008, ITEXPO (News - Alert) West 2008 will return to the Los Angeles Convention Center. The Disaster Planning Pavilion will be part of the exhibit area and companies that offer disaster planning; SaaS (News - Alert) and other related services will be showing their wares. But many companies and Disaster Planning Communication Forum (DPCF) members will be located in other booths or conference areas.

AudioCodes (News - Alert), a Platinum Sponsor, is an excellent example. They offer media gateways and media server platforms for packet networks. They also have a rather unique feature named Stand Alone Survivability (SAS (News - Alert)) based on SIP B2BUA (Back-to-Back User Agent) functionality, targeting Enterprise branch offices. SAS enables the service backup for SIP clients such as SIP IP Phones and SIP Soft Phones in the case of a network failure.

One key element of a business continuity program is the continuation of support services for your customers or internal staff. With today’s Software as a Service (SaaS) technology even small operations can afford to maintain full support services by implementing a hosted solution.

CosmoCall Universe™ is the flagship product of CosmoCom (News - Alert) ( It’s Virtual by Design architecture supports a large number of agents regardless of their location. CosmoCall Universe is inherently hostable and has been chosen by numerous top tier telecoms for hosted Call Center On-Demand™ applications. Their multi-tenancy feature set is particularly interesting.

Interactive Intelligence (News - Alert) offers their all-in-one solution as either a premise-based solution or as a hosted SaaS offering and both easily scalable from 25-5,000 agents. In addition, Hosted Disaster Recovery Solutions from Interactive Intelligence ( offer reliable, effective and affordable backup systems to keep your business up and running.

Another area to seek out at ITEXPO is TMC (News - Alert) University, offering full-day training courses including Software as a Service, Next-Gen Call Center Management and SIP. The SIP course is sponsored by Dialogic (News - Alert) (, a company having extensive experience in disaster and business continuity planning.

For more information please go to: or contact Max Schroeder (News - Alert) at [email protected]. You can also visit the Disaster Planning Pavilion at ITEXPO West 2008 at the LA Convention Center ( If you want to connect with Rich or Max directly at the show, Max will be in the FaxCore (News - Alert) booth (Pavilion Booth D1) and Rich, as usual, will be everywhere. IT

Max Schroeder is the Senior Vice President of FaxCore, Inc. ( and Managing Director of the DPCF.

Rich Tehrani is the President and Group Editor-in-Chief at TMC and is Conference Chairman of Internet Telephony (News - Alert) Conference & EXPO.

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