GG: What is Profitecï¿½s mission?
RM: Profitecï¿½s mission is to be the preferred provider of integrated billing and OSS solutions for communications related endeavors. To help us achieve that goal, we have created a large data processing center with in-house print facilities, we develop all of our own software, and we have a back-office services division, which is open 24x7x365, capable of handling everything from order entry to customer service and provisioning, to facilitate handling of end user requirements.
GG: What is your vision for Profitec and how is the company positioned in the next generation telecom market?
RM: Profitec will continue to grow and evolve its software applications in support of new product offerings while we maintain our commitment to legacy applications provided to current and future customers. Profitec will continue to maintain our commitment to be a single source vendor, regardless of our clientsï¿½ underlying resale platforms, thereby allowing for fully convergent billing. Relative to IP-based customers, Profitecï¿½s products fully support this new technology including billing, customer service, activations, and fulfillment. Profitec can handle present and future taxation and USF requirements. We currently support dozens of VoIP providers processing data from a wide variety of underlying IP-based switching equipment.
GG: Now that it appears that growth and opportunity are the trends in the VoIP industry, what possible hurdles do you see that might upset this momentum?
RM: Currently, much of the country does not yet have access to high-speed broadband, which limits the available marketplace for IP-based services. Also, the government is increasingly extending taxes and surcharges, which formerly applied only to traditional telephony-based services. Limitations on available markets and taxes and surcharges, which diminish margins, will both serve to potentially force communications providers to maintain some traditional telephony-based services in their product portfolios. It is for these reasons, among others, that Profitec will continue to provide an integrated solution that spans underlying technology platforms.
GG: What are some of the technology areas where Profitec is increasingly focusing, and why are these areas important to the future of your company?
RM: Profitec is increasingly focusing on evolving our existing Web-based applications, which facilitate e-commerce activity and real-time rating and on-demand activations. Increasingly, communications providers are dealing with diminishing margins and wish to limit their revenue exposure against unsecured customer activity. Point of sale revenue generation, usage threshold monitoring, and expedited revenue generation from new business will help companies retain their competitive advantage. By extension, Profitecï¿½s support for these new perspectives will be instrumental to our long-term viability. Profitec has been thriving for over 20 years, providing support solutions to the communications industry because we have studied the marketplace, listened to our customers, and have a total commitment to the industry. Profitec is a privately held family owned business, which has been succeeding against much bigger competition because of our unique dedication to our chosen field of endeavor. IT
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