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A Reseller Educational Series: Leveraging Partnerships — The Reseller Key to Hosted Services

Featured Wholesaler:
Telovations (

Software-as-a-Service (SaaS (News - Alert)) is growing at a tremendous rate. Hosted phone systems, contact centers, email and fax are in great demand. Certainly ease of use and advanced features are prominent reasons for the trend but as Rich Schonbrun of Telovations (News - Alert) reminded me during a recent interview, “most clients discover that they save up to 25 percent of their total communications charges when they switch to Telovations.”

Many resellers would like to enter this market but the cost of launching a hosted service can be substantial considering that most customers want a regulatory-compliant service with 24x7 access and 99.999 percent reliability.

Fortunately there are alternatives for resellers and Telovations is an excellent example.

Telovations’ Real-Time Network™ uses Cisco (News - Alert) hardware to power a dedicated managed network that delivers superior voice, video and data services. Telovations product line offers customers turn-key solutions with “one-stop” support for all of their communications needs and has redundant network operations centers in Tampa, Orlando and Colorado. The service is designed for voice communications with unified messaging as a core feature plus includes the last mile connection plus HIPPA and GLBA compliancy.

The service is offered in several packages including Innovate for Business structured for smaller organizations with a need for 5, 10, or 20 lines. All three selections incorporate a very robust feature selection including unlimited local calling, fax to e-mail, auto conferencing, branch office networking, disaster redirect, find me/follow me services plus enhanced call forwarding and call transfer.

For larger organizations, Innovate for Enterprise delivers enhanced phone service to an Enterprise’s premise-based phone system (key telephone system or PBX (News - Alert)) — while leveraging the inherent advantages of newer IP PBXs and a proven path to move enterprise customers to a SIP trunking solution.

Innovate for Call Centers is an on-demand, hosted service for a small or medium business and includes unified front-end provisioning for administration of agent workforces. The solution can act as a virtual call center if you need to support distributed multi-site operations.

The great news for resellers is that on February 14, 2008, Telovations and Tech Data (News - Alert) announced a strategic partnership to extend Telovations’ Managed Voice Services to resellers in 16 U.S. markets through a select group of Tech Data business partners. This means that even smaller resellers with limited investment capital can enter the hosted market and offer their customers a selection of robust solutions. IT

Max Schroeder is the Senior Vice President of FaxCore (News - Alert), Inc. (

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