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May 2010 | Volume 13 / Number 5
This Month’s Focus: Healthcare

Healthcare Outfit MCMC Finds New Flexibility with Speakeasy

By Rich Pappa

MCMC LLC provides customized managed care, medical bill review, and integrated service programs. Its proprietary processing technology allows the company to provide cost containment services to many of the industry’s largest group health, workers’ compensation, disability and auto and general liability insurers.

In 2004, MCMC had about 100 employees and two locations in Boston, Mass., and Bethesda, Md. That year the company introduced a new technology-focused five-year plan that relied heavily on finding a partner to help it grow the communications infrastructure along with the company. Today MCMC has 450 employees and is committed to rolling out hosted VoIP service from Speakeasy (News - Alert) at all of its 14 locations across the country as older voice and data contracts expire.

All of MCMC’s locations, as well as employees working from client locations, needed reliable connectivity and phone maintenance and administration to send and receive huge PDF and video files. In the past the company had many issues with PBX (News - Alert) maintenance and administration at the various locations, and managing the phone system was a distraction from the focus of its business.

As PBX contracts run out, MCMC is gradually moving all its offices to Speakeasy Hosted Voice, thus eliminating the need for on-site maintenance and introducing more flexible features with easier, Web-based, management. With Speakeasy Hosted Voice, MCMC has consistently saved 20 percent to 50 percent on start-up costs compared to competitor quotes. The company also has cut month-to-month costs by up to 50 percent, primarily because of savings on long-distance services.

Because MCMC can get all of its voice and data purchases from Speakeasy, it needs only track one bill a month for its communication services. And every time MCMC needs an Internet connection, it can easily find the right bandwidth for the location with Speakeasy’s full range of ADSL, T1, bonded T1 and business Ethernet solutions. MCMC has found Speakeasy’s business Ethernet service particularly appealing, given it gets a 10mbps connection for only twice what it had been paying for a 3mbps bonded T1. IT

Rich Pappa is CIO of MCMC LLC (

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