TMC Names HGS a 2022 Communications Solutions Products of the Year Award Winner
HGS Agent X Recognized for Exceptional Innovation
CHICAGO, IL, July 20, 2022 - HGS announced today that TMC, a global, integrated media company, has awarded HGS Agent X, a comprehensive cloud-based cognitive engagement solution, the 2022 Communications Solutions Products of the Year Award.
Traditionally, a contact center agent engages with multiple screens at any given time that can cause a delay in communication with the customer. With Agent X, information is easily extracted and compiled in the background using RPA, significantly reducing time and enhancing the customer experience ten-fold.
"We are thrilled to receive this distinction from TMC (News - Alert)," said Venu Gooty, HGS Senior Vice President of Digital Strategy and Transformation. "Our product is giving our customers the opportunity to focus more on providing meaningful customer interactions that are rooted in faster, empowering customer service and we're extremely proud of that. We've built a product that not only improves communication, but adequately addresses the issues that many overwhelmed contact centers face today."
Now in it's 21st year, TMC has been honoring technology companies with prestigious awards to those who consistently demonstrate the advancement of technologies.
Agent X was also named as a Best Robotic Process Innovation in 2022 by The AI Breakthrough Awards.
About Hinduja Global Solutions (HGS):
For more information about TMC, visit www.tmcnet.com.
Edited by Erik Linask