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Five9 Virtual Call Center to Support Microsoft Vista
[May 01, 2007]

Five9 Virtual Call Center to Support Microsoft Vista

TMCnet Contributing Editor
As technology continues to advance and more options and functionality becomes available to us, it is great that Microsoft (News - Alert) continues to introduce new operating systems to support business process and applications that provide for greater efficiency. It is up to application providers, however, to ensure that they continue with innovative solutions in order to support new systems or face potential obsolescence.

With the introduction of the Windows Vista operating system, companies once again have to step up their development in order to support the system as it begins to enjoy widespread adoption. One company that has embraced this new technology is Five9, a provider of on-demand call center solutions.
Five9 has announced that its Five9 Virtual Call Center solutions are now fully compatible with Microsoft’s Windows Vista operating system. The new Five9 capabilities will easily turn a Vista-based computer into a cost-effective call center communication platform that does not require installing additional phone equipment. Five9 customers need only to possess a Windows-based PC, Internet connection and a headset to take advantage of the feature-rich on-demand call center solution.
As Microsoft Vista is designed to provide tremendous productivity enhancements in terms of ease of use, capabilities and performance, more and more businesses are seeking to upgrade their existing IT infrastructure to Vista. In a response to demand from customers, the Five9 engineering team, the largest in the on-demand call center industry, has been able to perform development, testing and production release of the new Vista-compatible release in just a few weeks time.
"Many businesses are beginning to take advantage of Microsoft's new OS. With advanced search tools, user-account control and sophisticated system management and diagnostics, Vista offers many advantages that make the upgrade beneficial to our customers," said Five9 CTO Jim Dvorkin, in a Tuesday statement.
"Leveraging existing infrastructure and using standard components as building blocks, as opposed to proprietary phone equipment, is a key to reducing the time, cost and effort required to implement the call center. This is why providing Vista support was important to Five9," Dvorkin added.
The installation and configuration of traditional on-premise call center hardware and software can prove to be a challenge for some companies. Such products can take months to install and configure and at times require teams of consultants with specialized expertise to implement. Five9’s on-demand call center solution utilizes the customer’s existing Internet infrastructure and Windows PC to leverage existing investments in out-of-the-box hardware and software to cut the time to go live from months to days.
Five9 has included an additional dimension to its set of capabilities to help customer build out their call centers and take advantage of Vista. As a result, customers are able to turn a Vista-based PC connected to the Internet into a fully functional VoIP communication device that is seamlessly integrated with the Five9 Virtual Call Center.

For more about technology tools for call centers, check out this white paper: Faster Call Resolution With Browser-Based Remote Control: Hands-On Customer Support—just one of the research documents available in TMCnet’s White Paper Library. After perusing the library, make sure you hop on over to the Communications Developer Conference site to register and get additional info about the event (May 14-17, 2007 at the Hyatt Regency Santa Clara, California)—where you can learn how to build the next generation of IP-based communications products and services.

Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for To see more of her articles, please visit Susan J. Campbell’s columnist page. 

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