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Sept 2008 | Volume 1/Number 8
UC Mag
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UC Mag
UC Mag
UC Mag
Featured Article
UC Mag
Richard "Zippy" Grigonis
Executive Editor,

IP Communication Group

UC in the Call Center

Unified communications is normally associated with individual users. We forget that for quite a few years now - even before the recent mania of UC - efforts have been underway to make any given organization’s contact center capable of reaching out to any employee for a consultation if necessary. Indeed, this involves presence (is the person avaialable?) and must increasingly take into account employee mobility, various modes of commuication, and integration with business processes. Sounds a lot like UC? It is.

 

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Publisher's Outlook
UC Mag
Rich Tehrani
President,

Group Editor-in-Chief

The Good, the Bad and the Locatable

Why Wireless Carterfone is Needed The Carterfone ruling (www.tmcnet.com/2426.1) is what allowed the AT&T network to be opened up to competition. Ironically, it was the result of AT&T attempting to stop a company from adding a device to its network via an acoustic - not an electrical - connection.

 

The 1968 Federal Communications Commission allowed the Carterfone and other devices to be connected directly to the AT&T network, as long as they did not cause damage to the system. This famous ruling (13 F.C.C.2d 420) crea...

 

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