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December 09, 2008

Xangati Embraces 2.0 Concepts to Address, Manage 2.0 Apps


Xangati (News - Alert) today announced the most recent version of its flagship solution, Application Management 2.0. The updated offering leverages Web 2.0 principles to deliver extensive, real-time visibility into applications and enables carriers to increase the manageability of the applications on a given network. Xangati is enabling carrier customers to see into their networks, to gain a 360-degree view of what applications are running and how they might be affecting performance. The company refers to this as managing 2.0 applications with 2.0 concepts.



 
Xangati’s Application Management 2.0 utilizes modern concepts such as streaming, collaboration, and user-generated content to form a comprehensive system for managing networked application service levels. The solution’s historical reporting capability might look a lot like a DVR (digital video recorder) that captures streaming video. Collaborative analysis is very much a Web 2.0 concept, and certainly user-generated content, in the form of problem capture, recording of symptoms, and sharing annotations with others, helps pave the way for rapid problem-solving.
 
 
According to the release announcing Application Manager 2.0, Xangati is leveraging Web 2.0 applications in the following manner:
 
Interactions 360° – Xangati tracks every interaction of every application from the top down, showing which resources applications use on internal networks and on the Internet. Xangati lets viewers pan and zoom across the network, then “pivot” on a resource, providing 360° perspective on any networked resource, application, or user.
 
Streaming Visuals – Xangati provides on-demand streaming video of application interactivity with DVR and playback capabilities that can be set up for any element on the network. Xangati enables management by inspection, illuminating the patterns and interactions among users, applications, and resources. By recording before/after activity after application rollouts or changes, viewers can instantly see the impact on the infrastructure and take appropriate action to mitigate any negative effects.
 
MyWorld View – Xangati lets users customize views according to their role as application owner, network operations manager, front-line support person, or data center manager. Viewers can bookmark a set of applications, resources, and/or end-users from anywhere on the network. This customized portal enables them to focus on their own priorities, with minimal distraction and clutter. Xangati supports over 20 unique views per Application Management 2.0 appliance.
 
Collaborative Analysis – Xangati’s highly intuitive, visual solution provides a common framework for cross-functional efforts. Stakeholders can capture problems, create Visual Trouble Tickets, record symptoms, and make annotations to share with others, for the fastest possible problem-solving. Recordings can also aid in planning and capacity optimization efforts to show conclusively the ROI of pilots, trials, and test runs.
 
Yankee Group (News - Alert) analyst Zeus Kerravala believes that this new approach, taking advantage of a new methodology helps carriers garner a better understanding of the problems at hand and speeds solutions.
 
“The old way to manage application performance is to look at status indicators, but there is no way to really understand if something is ‘green’ if you don’t understand the workload across the infrastructure,” says Kerravala. “Determining application workload in a virtualized infrastructure is becoming particularly complicated. That’s why a new generation of application management solutions is becoming a requirement.”
 
Xangati also announced two deployments of the solution, one at a not-for-profit health system comprising six hospitals in the Los Angeles and Orange County area, as well as at a telecom holding company.
 
According to Paul Holt, director of network services for MemorialCare, “Xangati gives unprecedented insight into the performance and behavior of [our] applications, as well as the ability to capture and share visual data with others to quickly pinpoint problems when they arise and to take appropriate measures to prevent their recurrence.”
 
Jim Smith, Assistant Network Administrator for Agri Valley Communications, Inc., a holding company that includes both Pigeon Telephone and Thumb Cellular assets, has deployed the Application Management 2.0 solution to manage applications across their fixed wireless, DSL, 3G and VoIP networks.
 
“We’ve come to depend on the Xangati solution to the point where we essentially keep the Xangati user interface running all day long,” said Smith. “We can use the DVR capability to capture application performance with a “to-the-second” granularity. Being able to record and roll-back has provided us insights into our subscribers, networks, and applications that we had never before achieved, making it possible to proactively prevent customer problems and plan capacity.”
 
Xangati’s Application Management 2.0 appliance is available immediately with pricing starting at $21,000. The company is offering prospective customers a test drive of their solution online.

Greg Galitzine is editorial director for TMC’s (News - Alert) IP Communications suite of products, including TMCnet.com. To read more of Greg’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Greg Galitzine




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