• Douglas W. Smith has been named  Davox Corp.'s senior vice president of international operations and strategic business development. As part of his new role, reporting directly to Chairman and Chief Executive Officer Alphonse M. Lucchese, Smith will direct the company's international sales and distribution channels worldwide. Smith will also continue to direct the company's strategic business development as he has done in his most recent role as vice president of worldwide strategic partnerships.
  
  
• NBX Corporation announced the hiring of Rick Schonbrun as vice president of sales. Schonbrun was most recently vice president of sales and marketing with Atlantic, a Lucent Technology Joint Venture Company and telecommunications reseller headquartered in Florida.

  The company has also hired of senior sales management personnel to execute the Company's distribution and expansion strategy. The newly hired personnel include: Mark T. Falk, Sales Director, Eastern Region; Ray Laskas, Sales Director, Western Region; John Drolet, National Accounts Manager; and Steve Safley, Sales Director, Central Region. The four will support a nationwide network of authorized NBX 100 resellers throughout North America.
  
  

• WebLine Communications announced the appointment of Zoltan Poleretzky to director of product marketing. Poleretzky joins WebLine from Nortel Networks, where he held the position of senior manager in the Call Center Business Management group and focused on the development of Internet call center solutions through CTI.
  
  
• COMCEN, Communications Center, located in Escondido, Ca., announced that Kirk Youngdale, formerly a product manager with The Automatic Answer, has accepted the position of computer telephony sales engineer. This position will allow COMCEN to expand their sales and support of integrated telephony products throughout southern California.
  
  
• Genesys Telecommunications Laboratories, Inc. has appointed Ori Sasson as CEO and a member of the Board of Directors. Prior to joining Genesys, Mr. Sasson was Chairman and CEO of Scopus Technology, Inc.
  
  
• smallwonder softworks, inc. (SSI) announced that Jason Cunningham has joined its Technical Group as a customer engineer. Cunningham's efforts will focus primarily on technical support, training, product installations, scripting assistance, and product development.
  
  August Wijnstein has also joined the company as a customer engineer responsible for technical support, product installation, and hardware and software development and testing.
  
  
• SpeechWorks (formerly ALTech) announced that Charlie Rutledge has joined  the company as the vice president of its Solution Services group. Rutledge comes to SpeechWorks with an extensive background in IT systems development, most recently with Andersen Consulting.
  
  
• IDRC (International Data Response Corporation) has made two appointments to its business development team by appointing Kevin Bradford as senior vice president business development and Tom Woods as vice president business development for IDRC USA Inbound & Customer Care. Bradford will be responsible for growing IDRC's revenue by developing IDRC's relationships with Fortune 1,000 companies as an outsourcing partner for large customer care call center work. He will concentrate on large, multi-year outsourcing opportunities related to inbound teleservices. Woods will be responsible for new client development, including inbound sales and service, within the financial services and high-tech industries.
  
  The company has also made two appointments to its senior management team. IDRC recently appointed Rod Cunniam as vice president information systems and Marie Wallace as vice president human resources for S&P Data Corp., an IDRC subsidiary within its International operating division.
  
  
• Clarent Corporation has appointed Richard J. Heaps as chief operating officer. With over 20 years of leadership experience in all facets of high technology, including operations, sales, marketing, finance, legal and technical services, Heaps joins Clarent after heading a private consulting firm and law practice serving Silicon Valley-based high technology companies
  
  The company also appointed Joanne Webster as vice president, worldwide human resources. Webster has successfully worked with companies ranging from start-ups to post-IPOs, including most recently, Pointcast Incorporated, where she was director of human resources.
  
  Chris Wyles joins Clarent as vice president and managing director for its operations in Europe, the Middle East, and Africa (EMEA). Wyles has over 20 years of leadership experience in general management, sales, marketing and business development in high technology environments in the United Kingdom, the United States, Western and Eastern Europe and the Middle East.

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