April 29, 2008
CITTIO Offers Free Network Monitoring Quiz at Interop
By Mae Kowalke, TMCnet Contributor
Automated network and systems monitoring software provider CITTIO on Tuesday introduced a new product, The Monitoring Capabilities Quiz. This is an application that helps networking professionals rate how well an information technology (IT) organization is performing in terms of network and systems monitoring.
The application takes a broad view to quickly gauge, with input, the performance of an entire IT organization. It poses 10 questions covering the requirements necessary for network managers to understand performance from a single, panoramic view.
Once the assessment is completed, respondents can follow up with a free consultation from CITTIO. The quiz is being offered as a promotion free to attendees of the Interop (News - Alert) show in Las Vegas this week, and online at www.CITTIO.com.
In its announcement, CITTIO explained that the quiz questions address six levels of network monitoring maturity, each of which IT organizations must progress through before achieving what the company referred to as “single pane of glass” visibility.
Once this ideal level is attained, CITTIO said, an organization boasts enterprise-wide, automated problem, asset, change and performance management capabilities. Industry models, such as the Carnegie Melon Maturity Index, provide insight into the steps an IT organization must go through before reaching such an optimal level of performance.
CITTIO defined these steps as: chaos, discovery, performance-centric, partial visibility, single pane of glass, and finally the ultimate business/service alignment.
“IT organizations mature through a combination of process, technology and organizational transformation,” explained Dennis Drogseth (News - Alert), vice president for the network management practice at Enterprise Management Associates, in a statement. “Only 25 percent of IT organizations today enjoy cohesive network data access and visibility across all of IT for more collaborative problem resolution based on roles and policies.”
Drogseth added that networking professionals need to take an opportunistic and proactive attitude toward growth, and should encourage the steps necessary to ensure that the IT organization undertakes necessary assessments to improve its monitoring performance.
“Being able to honestly assess your organization’s level of network performance maturity is a powerful educational tool,” added said Jamie Lerner, CEO at CITTIO. “We invite networking professionals to discover the power of having a 360-degree, panoramic view of their IT infrastructure. CITTIO WatchTower takes customers from the ground level to the top floor in minutes with each and every network change. At CITTIO, we simply believe that the view is better up here.”
Mae Kowalke is senior editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Mae’s articles, please visit her columnist page. She also blogs for TMCnet here.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Implementing a First Contact Resolution Program in the Contact Center brought to you by Enkata.