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IBC2012 Feature Articles

September 06, 2012
Newtec Brings GVF Certification Testing to Customer Service Program

While Newtec (News - Alert) was often regarded in many circles as a top of the line point in satellite communications, that distinction has only picked up steam. Yesterday Newtec announced that it would be bringing in the Global VSAT Forum's (News - Alert) VSAT Installation Certification Program as part of its lineup of training methods.

The use of the Global VSAT Forum's--or GVF's (News - Alert)-- VSAT Installation Certification Program is designed to be used in conjunction with a Hands On Skills Test, or HOST, in order to ready installation technicians to bring in VSAT terminals to their own locations. The training programs start with the GFV510 program, which addresses topics like minimizing interference in the uplink, assembling the necessary antenna correctly, making contact with the satellite in rapid fashion, and more. Since both the online courses and the HOST testing are required to become a certified GVF Satellite Professional, it gives Newtec's training package a lot more value than it did previously.

The VP of Customer Services and VP of Production for Newtec, Sander Boom, described the newfound value provided by Newtec's expanded training lineup, stating, "Taking advantage of the GVF training program is a natural progression in the maturation of the Newtec training program. On average trainees already give the Newtec courses a satisfaction rating of more than 90 percent. Integrating the GVF courses will complement our training, and bring the skill-level of all trainees to a solid understanding of the fundamentals of satcom. This means we can concentrate our training on Newtec's solutions. Additionally, offering the GVF certification as a built-in part of Newtec curriculum is an added value that we're sure all of our training customers will appreciate."

Boom's projection that the training customers will likely appreciate the GVF certification is a valid one; after all, isn't that the exact same theory that many big-box stores successfully used to build their stores out? The more services a company can offer under one roof, the more likely the customer is to stay under that roof, shopping, and buying, the things they need. Having to go from place to place to get bread and dog food is not much different than having to do likewise to get parts of certifications; being able to get them all at one place will likely prove very valuable to the potential customers.

The value of customer service, especially in a bad economy, is impossible to understate. Newtec's move to improve its own value by stepping up its offerings and improving its convenience value is one that's likely to pay significant dividends by the time it's done.

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Edited by Brooke Neuman

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