direct inward dialing is simply the ability to have calls routed
directly to a telephone without the need for an auto-attendant or live
operator. If your PBX (define
alert) doesn’t support DID, you were out of luck until today.
alert) has released a number of new products and one of these is the
CallFinder CF220 that allows you to have 2 DID lines even if your PBX
doesn’t support them. They also have a FaxFinder device that does the
same for fax as well as supporting many fax server functions. The
products are priced at $799 and $999 respectively and fill a nice niche
in the communications space.
MultiTech was a pioneer in communications. In 1968 in fact they
developed a 300 baud acoustic coupler for a telephone handset. Their
product line evolved into intelligent modems and they were a market
leader in the early nineties. The last half of the nineties saw huge
competition from less intelligent and less expensive no name modem
makers. This competition, much of it from Asia, made it difficult for
makers of intelligent modems to compete effectively. As a result the
company used its vast engineering experience to get into the IP
telephony market a few years back. They are expanding their product
offerings in many directions.
fact, another recent announcement from MultiTech allows their MultiVOIP
gateway to connect with Xten’s (news
alert) SIP (define
phones. MultiTech’s gateways are incorporating more and more IP PBX
features. The evolution of these gateways is into a full fledged IP PBX
– This is exactly what they will be releasing in 2005. Expect this
device to be Linux based and to compete for business in the key systems
PBX market is heating up. Interactive Intelligence
alert) will be spinning off a new company that sells IP PBXs as
well. As always, increased competition is good for the market and good
for the customers of these devices. It is good to see MultiTech, a
communications company with over 30 years of experience still doing
Rich Tehrani is TMC's
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