|Avaya Forum Barcelona: Optimize Your Enterprise Communications --
Reduce Cost, Lower Risk, Grow Revenue
Back | (Part 2)
These benefits include:
More selective and
flexible individual and group contact accessibility;
More cost-effective and
flexible collaborative conferencing communications;
Minimizing loss of
productivity due to unimportant interruptions;
through timely delivery of important application information and
management of time priorities.
For better customer care,
IP-based infrastructure will enable the next generation of
enterprise-wide, virtual contact centers, which will optimize
enterprise resources to more efficiently service new customer-facing needs
in the era of online e-business and wireless communication mobility.
KICKING THE SECURITY TIRES
Overall, the conference was a great venue for Avaya customers to
learn about current IP-based product capabilities, graceful migration
strategies, future directions and to speak with top Avaya executives about
their needs and concerns. At this critical stage of technology convergence
and migration, such meetings are extremely useful to bridge any gaps in
identifying new enterprise customer needs and potential technology
In the demonstration room, Avaya showed their latest offerings, along with
other technology partners who had integrated tightly with Avaya products.
We worked with one Avaya person who was demonstrating their ability to
hack into any enterprise SMTP server to spoof their mail system.
Fortunately, our own e-mail system was nailed shut because we use Lotus
Domino and because we closed a lot of the doors through our configuration
parameters. The goal of the demo was to show Avayas security analysis
and support services, especially now that voice mail and IP telephony
servers will be subject to the same security concerns that e-mail has been
dealing with for years.
WHAT DO YOU THINK?
We were impressed with the information that Avaya provided.
Are they headed in the right direction? Will voice communication
applications get embedded under consolidated presence/availability
management technologies? Are end-user concerns more important than
technology cost-savings? Should an enterprise correlate improved end-user
communications with enterprise revenue generation? If so, what new tools
will you need to do so?
Let us know your thoughts by sending your comments to [email protected]. You
can also participate in our forums.
ENTERPRISE SURVEY OF CONVERGED COMMUNICATIONS MIGRATION
The Unified-View has started a comprehensive survey initiative to
track the migration of enterprise organizations towards converged
communications management. The ongoing survey is accessible through
CommWeb and is open to enterprise technology managers responsible for
current telephone or messaging communications and their migration to a
converged network infrastructure and multi-modal communication devices.
Participants in this study will be rewarded with up-to-date perspective
reports of how enterprise organizations are selectively migrating from
their current communication technologies to support various user needs for
enterprise-wide mobility and multi-modal communications.
To participate in this survey now, go to: http://cmp.inquisiteasp.com/surveys/e42wy8
and be sure to type in TMC as your Group Identification Code on the
New White Paper
Dont forget to pull down your free copy of our latest white paper,
Migrating to Enterprise-wide Communications: The Branch Office Dilemma,
on enterprise-wide communication applications in a distributed enterprise.
Simply go to our Web site www.unified-view.com,
fill out the form, and download the paper.
Art Rosenberg and David Zimmer are veterans of the
computer and communications industry and formed The Unified-View to
provide strategic consulting to technology and service providers, as well
as to enterprise organizations, in migrating towards converged wired and
wireless unified communications. They focus on practical user
requirements, implementation issues, and new benefits of multi-modal
communication technologies for individual end users, both as consumers and
as members of enterprise working groups. The latter includes identifying
new responsibilities for enterprise communications management to support
changing operational usage needs most cost-effectively.
to be objective industry thought leaders, Art Rosenberg and David Zimmer
have been publishing their highly-acclaimed syndicated column on unified
messaging and unified communications for over four years to a worldwide
audience of consultancies, technology providers, service providers, and
enterprise technology managers. Both principals are popular speakers at
leading technology conferences and organized the first programs in the
industry focused on the subject of unified messaging/communications. The
Unified-View's website (www.unified-view.com)
is also considered to be a leading source for information on the evolution
of unified communications.
Copyright 2003 The
Unified-View, All Rights Reserved Worldwide