Latest Articles |
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RingCentral Enhances Zendesk Integration with AI-Streamlined Workflows -
01/06/2025
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New from Twilio: Linked Audiences in Twilio Segment for Amazon Redshift -
01/06/2025
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Here to Help: Sense Conversational Voice AI Automates Contact Center Recruiting and Hiring -
01/03/2025
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Outbound Contact Centers are Under Pressure from Fraud and Spam -
01/03/2025
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Smart Decisions in the New Year: Vivint Taps Salesforce's Agentforce -
01/03/2025
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Genesys Announces Significant Growth for its Genesys Cloud Platform -
01/02/2025
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Sinch Makes Predictions about Customer Communication Trends for 2025 -
01/02/2025
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Integration Between Fullpath and CallRevue Improves Auto Dealerships' Customer Interactions -
12/31/2024
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JPMorgan Chase Announces New Virtual Call Center in Atlanta -
12/30/2024
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Wyze Labs Boosts its Customer Support Automation with LiveX AI -
12/30/2024
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eSelf Launches Platform for AI-Driven, Video-Based Virtual Agents -
12/20/2024
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Diabolocom Chooses Ribbon Communications' DCI Solution -
12/19/2024
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Significant Gaps Found in Contact Centers' WEM Strategies -
12/19/2024
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Conversation Intelligence, Enhanced: Calabrio Announces Acquisition of Echo AI -
12/19/2024
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Cyara Introduces New AI Framework Aimed at Increasing Customer Value -
12/19/2024
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Peer-to-Peer Lending Company Prosper has Chosen NICE for Modern CX Improvements -
12/18/2024
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8x8 Partners with Descope for Drag-and-Drop Identity and Access Management -
12/18/2024
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Five9 Announces Expansion of Microsoft Teams UC Integration -
12/17/2024
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Alvaria CX Launches New Intelligence Platform for Contact Centers -
12/17/2024
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Verint Adds Real-Time CX/EX Scoring Bots to Verint Open Platform -
12/17/2024
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A Look at ServiceNow and Five9's AI-Powered Employee and Customer Experience Platform -
12/02/2024
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Five9 Launches New AI Agents, Enhances its Intelligent Virtual Agents Platform -
12/02/2024
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CommBox Secures $15M Investment, Enhances its Chatbot Platform -
11/27/2024
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Mitel Introduces AI-Powered CX Management Platform -
11/27/2024
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DeepL Launches New Voice and Language Translation Solutions -
11/26/2024
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Data from Telesign Reveals the Toll of Fraud on Customer Sentiment -
11/26/2024
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ServiceTitan Chooses Ooma's 2600Hz, New UCaaS and CCaaS Solutions on the Horizon -
11/25/2024
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Windstream Enterprises Adds Talkdesk Express to its Expanding Solutions Portfolio -
11/25/2024
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IntelePeer's SmartOffice Solution Adopted by Boston's 42 North Dental -
11/22/2024
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Accenture Invests in AI Contact Center Solutions Provider Cresta -
11/21/2024
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Low Maturity AI Deployments Reportedly Yield Little Value to Contact Centers -
11/08/2024
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Talkdesk Adds Agentic AI Across Its AI Portfolio -
11/08/2024
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GoTo Connect Expands Integration Capabilities with CRM System -
11/08/2024
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Calabrio Adds AI Quality Monitoring to Interaction Analytics Suite -
11/07/2024
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Salesforce Launches Agentforce to Build and Deploy Smarter AI Agents -
11/06/2024
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New Survey Finds Customers Still Prefer Speaking with Human Agents -
11/06/2024
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Alorica Sees Success in Determining Customer Intent with Google Cloud Integration -
11/06/2024
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iQor Adds AI-Simulated Training to Symphony Ecosystem -
11/06/2024
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Teneo Introduces Agent Contact Center to Automate More Calls with GenAI -
11/05/2024
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Regal Raises Funds to Advance High-Touch GenAI Agent Technology -
11/05/2024
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Twilio Announces Enhanced Partnership with OpenAI to Improve Speech-to-Speech -
10/21/2024
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Broadvoice Introduces Advanced Analytics for Contact Centers -
10/21/2024
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A New Conversation: CallMiner Adds Enhanced GenAI Capabilities -
10/18/2024
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Agora Launches Conversational AI SDK Integrated with OpenAI Realtime APIs -
10/18/2024
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Avaya and Verint Announce Deepened Partnership for Bot Automation -
10/17/2024
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Five9 Announces New Data Centers in India, Achieves UL VNO Licensing -
10/17/2024
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New Partners ibex and Parloa Team Up for Improved AI Customer Engagement -
10/16/2024
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RingQ Debuts Game-Changing Cloud-Based Contact Center Solution -
10/16/2024
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Vonage Joins Salesforce's 'Bring Your Own Channel' Pilot Program for CCaaS -
10/16/2024
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Genesys Uncovers an Increased Need for AI in CX -
10/04/2024
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New Study from Intradiem and Metrigy Finds Agent Engagement Drives Best Business Outcomes -
10/04/2024
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Five9 and Verint Announce Extension of Cloud-to-Cloud Partnership -
10/03/2024
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AI Cloud Contact Center Company UJET Announces Latest Round of Funding -
10/03/2024
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Pypestream Debuts Contact Center Tool to Bridge Gap Between Human and AI Agents -
10/02/2024
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Google Cloud Expands Partnership with Snap Inc. -
10/01/2024
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Verint Expands Contact Center Suite to Include Deeper Data Analysis -
09/30/2024
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Siemens Financial Services Launches Web Tool for Calculating Decarbonization -
09/30/2024
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Acquire BPO Releases 'AI in Customer Service Survey' Results -
09/20/2024
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GoTo Launches Connect CX Multichannel Customer Experience Tools -
09/20/2024
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Incisiv and Talkdesk Release Retail Customer Experience Index -
09/20/2024
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Adobe Adds Features Designed to Help Analyze Success of AI-Generated Content -
09/19/2024
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Broadvoice Adds Workforce Management Feature to its Flagship CCaaS Platform -
09/18/2024
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IntelePeer and Pindrop Partner for More Secure Caller Authentication -
09/18/2024
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Jabra Launches New Solution to Eliminate Background Call Center Noise -
09/16/2024
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Conversational Commerce Team at Connectly Raises $20 Million in Series B Funding -
09/16/2024
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BPO Clients Are 'Less Satisfied' with Engagements Based on AI, New Report Indicates -
09/10/2024
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New Study Examines Mobile Phone Numbers and Digital Identities -
09/10/2024
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Accent Translation Company Sanas Announces New Partnerships -
09/06/2024
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NLPearl.ai Announces New API for Advanced AI Phone Agents -
09/06/2024
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BlandAI Announces $16 Million in Series A Financing -
09/05/2024
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8x8 Announces Successful Year for Its AI-Driven Customer Experience Platform -
09/05/2024
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Swampfox Announces New Intelligent Customer Experience Update, Furthers 'Innovate in Place' Initiative -
09/03/2024
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Yeastar Adds New Communications Capabilities to its Platform -
09/03/2024
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NVIDIA Introduces 'Interactive Digital Human' James at Recent Event -
08/26/2024
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AVOXI Study Uncovers Contact Center Voice Channel Opportunities and Barriers -
08/26/2024
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Gregory FCA Releases Study on GenAI's Operational Impacts -
08/23/2024
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GoTo Adds 40+ Product Enhancements and New Integrations to GoTo Connect -
08/23/2024
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Open Network Exchange Adopts NICE's Enlighten AI for Improved CX -
08/23/2024
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Marchex Partners with DealerOn to Harness Call Analytics and Enhance Marketing -
08/23/2024
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GenAI Customer Support Experts at DevRev Announce $100.8M in New Funding -
08/22/2024
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Carbyne Announces United Hatzalah as a New Customer for Next-Gen 911 Platform -
08/20/2024
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Parloa Introduces New Platform for AI Agent Deployment and Management -
08/20/2024
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Forrester Research Advises Contact Centers to Overhaul Core CX Competencies -
08/16/2024
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New Study Uncovers Customer Preferences regarding AI in Support Experiences -
08/15/2024
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PolyAI Collaborates with AWS as its Preferred Cloud Provider -
08/15/2024
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Are Knowledge Workers Tapping the Full Potential of AI? New Study Investigates -
08/14/2024
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NICE Expands Partnership with AT&T to Improve Data Capture and Analytics for 911 Contact Centers -
08/14/2024
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Saarthee Launches Tool for AI-Based Contact Center Agent Training Simulations -
08/13/2024
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Qualtrics Announces FedRAMP Authorization for its Conversational Analytics Suite -
08/13/2024
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Interactions Introduces Task Orchestration to Support Conversational AI -
08/12/2024
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Calabrio and Five9 Partner on Product Integration for Contact Center Efficiency -
08/08/2024
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8x8, Inc. Introduces Active Assessor Solution for UK Housing Association Compliance -
08/08/2024
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GoTo Adds WhatsApp as a New Customer Engagement Channel -
08/07/2024
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NLX Acquires Visual IVR Solutions Provider Radish Systems -
08/07/2024
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Report Finds 'Nearly Two Thirds' of Contact Center Agents Value AI for Real-Time Help -
08/06/2024
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CX Team at Level AI Announces $39.4M in New Funding -
08/06/2024
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NovelVox Adds Services and Sales Modules to its CXInfinity Platform -
08/05/2024
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Easy on Hold Introduces GenAI-Driven Voice Prompts for IVR and Auto-Attendant -
08/05/2024
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Dialpad Introduces 'Ai Sales' Product to Drive Sales Workflows -
07/31/2024
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Insights from Glassbox Highlight Concerns about Data Privacy for Enterprise AI Users -
07/31/2024
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CommBox Study Finds New Gap in Customer Service Quality -
07/30/2024
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8x8 Adds AI-Driven Intelligent Customer Assistant Capabilities -
07/30/2024
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RingCentral Expands Partnership with Vodafone for Contact Center and UC Solutions -
07/29/2024
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Sinch Debuts Sinch AI for Advanced Conversational Experiences -
07/29/2024
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Omilia Introduces Tool to Reduce CAI Application Design Time -
07/26/2024
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Intermedia Adds AI-Driven Agent Evaluator to Contact Center Mix -
07/25/2024
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Infobip Announces the Availability of RCS Messaging for MNOs With New API -
07/19/2024
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New Five9 Report Shares Best Practices in AI Technology for Healthcare -
07/19/2024
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Intermedia Introduces Archiving Solution for Improved Access to Contact Center Interactions -
07/18/2024
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Vida Launches Platform and API for Telecom Companies to Offer AI Voice Agents -
07/18/2024
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CommunityWFM and Kore.ai Partner for AI-Driven Contact Center Workforce Management -
07/17/2024
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New Report Finds Optimistic CMO Attitudes to GenAI -
07/17/2024
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Orange Cyberdefense Deploys NICE CXone to Eliminate Silos in CX Operations -
07/17/2024
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New Research Study Reveals Trends in GenAI Technology Investment -
07/16/2024
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Verint Announces Large Retail Customer for its Intelligent Virtual Assistant Solution -
07/16/2024
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InMoment Introduces AI Studio to Complement its Experience Improvement Platform -
07/16/2024
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Katana Poll Explores Consumer Attitudes Toward Chatbots -
07/15/2024
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Sharpen Introduces Out-of-the-Box AI for Contact Centers -
07/15/2024
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SuccessKPI and ConnectGen Partner for CCaaS Accelerator Solution -
07/15/2024
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Teneo.ai Announces Implementation of its Technology by a Fortune 500 Company -
07/11/2024
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Sinch Debuts Expanded Messaging Offering on Salesforce AppExchange -
07/11/2024
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Coveo Finds Positive Employee Attitudes Toward GenAI -
07/08/2024
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Pipeliner Announces Updated Features for Voyager AI Gen Solution -
07/08/2024
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Glassbox Announces the Launch of New Partner Network -
07/03/2024
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InMoment Adds GenAI To Its Conversational Intelligence Solution -
07/03/2024
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LokiBots Announces Addition of Text-to-Actions Feature in Conversational Automation -
07/03/2024
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Workflow Automation Team at Rocketlane Announces $24 Million in Funding -
07/02/2024
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Humach Announces Digital Agent and Digital Assist Solution for Live Agents -
07/02/2024
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To Meet Modern Automation Goals, Orby AI Announces $30 Million Funding Round -
07/01/2024
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NICE Releases 2024 International Happiness Index to Evaluate CX Impacts -
07/01/2024
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Backstroke Aims to Create GenAI Marketing Personalization Opportunities -
07/01/2024
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Verint's IVA Solution Helps Travel Company Achieve Self-Service Containment of 95% -
06/28/2024
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Study Finds Millennials are Becoming the Drivers of Consumer Preferences -
06/28/2024
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GOCare and LiveOak Fiber Partner for Digital Customer Engagement -
06/27/2024
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Forrester's CX Index Finds Declining Customer Experiences -
06/27/2024
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Brandwatch Adds Case Management Feature to its Social Media Suite -
06/26/2024
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Genesys and Lighthouse Works Partner on Contact Center Solution for the Visually Impaired -
06/25/2024
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Talkdesk Adds New GenAI Capabilities to Talkdesk Retail Experience Cloud -
06/24/2024
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NICE Connects All Elements of CX with Launch of CXone Mpower -
06/24/2024
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Fortune 500 Company Boosts Quality Monitoring with Verint Quality Bots -
06/21/2024
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Contentsquare Launches New Customer Experience Intelligence Platform -
06/21/2024
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NICE Introduces 1CX, Its New Unified Communications-As-A-Service Solution -
06/20/2024
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AI Customer Support Automation Company Cognigy Announces $100 Million in Funding -
06/20/2024
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Tethr and Awaken Merge to Create AI-Driven Contact Center Intelligence Solution -
06/20/2024
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Flowcode Reimagines Product to Help Companies Connect Offline and Online Experiences -
06/18/2024
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Observe.AI Debuts Updates to its Conversational Intelligence Platform -
06/13/2024
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Talkdesk Releases Latest Version of its Global Contact Center KPI Benchmark -
06/12/2024
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Instabase Announces AI Hub Chatbots for Enterprise Use -
06/12/2024
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Verint Announces Adoption of Coaching Bots by Multinational Bank -
06/12/2024
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Zoho's New Product Aims to 'Democratize' CRM for Everyone -
06/11/2024
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Readymode iQ Tackles Modern Call Center Challenges -
06/11/2024
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Five9 and Salesforce Extend Relationship for AI Customer Experience Solution -
06/10/2024
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Microsoft Introduces GenAI-First Dynamics 365 Contact Center Solution -
06/10/2024
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Pearson Study Finds GenAI Can Save UK Workers 19 Million Hours Per Week -
05/31/2024
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Accessing Intelligence: New Study Examines Effective Use of GenAI -
05/31/2024
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Verint Announces Top Five Bank Customer for its Open Platform -
05/31/2024
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Marchex Announces New Engagement with Luxury Auto Brand -
05/30/2024
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Ada Announces New Capabilities for Upskilling its AI Agent -
05/30/2024
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Abstrakt Partners with Intelligent Contacts for Collections Solution -
05/30/2024
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Affinity Plus Credit Union Adopts NovelVox Contact Center Solution -
05/29/2024
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Launchware Announces Two New Virtual Agent Solutions -
05/29/2024
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New Genesys Survey Aims to Uncover Generational Attitudes towards AI Chatbots -
05/21/2024
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Onvego Launches AI-Based Smart Receptionist for Call Handling -
05/21/2024
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Genesys Announces AI-Driven Enhancements to Genesys Cloud -
05/21/2024
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Avaya and LivePerson Partner for 'Innovation Without Disruption' -
05/20/2024
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Genesys Announces New Customer Journey Management Capabilities for Genesys Cloud -
05/20/2024
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Forethought Quantifies the Benefits of Using AI Trained on a Company's Data -
05/17/2024
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Avaya Announces Enhancements to Avaya Experience Platform -
05/17/2024
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Calabrio and Avaya Expand Integration with WFM for the AXP Public Cloud -
05/17/2024
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Sanas Granted Patent for Real-Time AI Accent Conversion Technology -
05/13/2024
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Sprinklr Surveys Mark the Company's Entry into Customer Feedback Management -
05/10/2024
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Marchex Announces Sentiment Suite to Analyze Customer Emotion -
05/10/2024
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Trellix Announces Collaboration Security Solution for Unprotected Attack Vectors -
05/10/2024
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Sprinklr's Surveys Mark the Country's Entry into Customer Feedback Management -
05/10/2024
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CallRail Announces New AI-Driven Multi-Conversation Insight Capabilities -
05/09/2024
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Sprinklr Launches Digital Twin Technology for Deploying AI Applications -
05/09/2024
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Calabrio Announces Insights BI Solution Embedded in Calabrio ONE WFM Platform -
05/08/2024
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ServiceNow and Genesys Partner for Customer and Employee Experience Solution -
05/08/2024
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TTEC Holdings and Bright Software Partner for AI-Powered Agent Learning -
05/03/2024
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8x8 Announces Enhancements for Cross-Organization Customer and Employee Engagement -
05/03/2024
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ThinkCX's Mobile SwitchInsight Uncovers Trends in Mobile Customer Switching Patterns -
05/02/2024
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AI Can Help Improve Ambidexterity in the Contact Center, According to New Study -
05/02/2024
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3CLogic to Provide Large Insurance Company with ServiceNow Cloud Contact Center -
05/01/2024
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Telecom Company Swisscom Adopts Genesys Cloud AI Capabilities -
05/01/2024
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German AI Customer Support Provider Parloa Announces Funding Round -
04/30/2024
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4CRisk.ai Introduces Ask ARIA Co-Pilot, its AI-Driven Risk Management Solution -
04/26/2024
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AI Call Center Company Talkdesk Announces Appointment of New CTO -
04/26/2024
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LSU Athletics Deploys Sprinklr Insights to Capture Fans on Social Media -
04/25/2024
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Five9 and Zendesk Deepen Partnership for Customer Care Automation and Personalization -
04/25/2024
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IntelePeer Integrates with Microsoft Azure OpenAI Service for Improved Automation -
04/24/2024
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TELUS International Study Highlights the Importance of Voice Engagement for Customers -
04/24/2024
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Nimble and PhoneBurner Partner for a Solution to Improve Outbound Calling -
04/23/2024
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Calabrio Offers a New Solution to Quality Monitor and Analyze Chatbots -
04/23/2024
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Akooda Announces New AI-Powered Enterprise Search Platform -
04/15/2024
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Gen AI Outbound Calling Solutions Provider Vodex Announces $2 Million Seed Round -
04/15/2024
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Are Management Teams Ready for GenAI? 'Employees Don't Think So,' New Report Indicates -
04/11/2024
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Talkdesk Announces Generative AI Suite for On-Premises Environments -
04/11/2024
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Verint Open Platform Integrated with Webex App Hub for Webex Contact Center -
04/11/2024
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Colleen AI Launches Voice AI Solution for Multifamily Property Management -
04/10/2024
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Emplifi Introduces 10 New AI Powered Solutions for Customer Care Automation -
04/10/2024
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