Latest Articles |
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Understaffed Broward County 911 Center Leads to Rise in Abandoned Calls -
06/06/2022
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Post-Pandemic, Digital Customer Interactions Will Continue to Grow -
06/06/2022
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Is There a Disconnect Between Company and Customer Perceptions of Self-Service? -
06/06/2022
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ASC's EVOIPneo Available in the Webex App Hub -
06/02/2022
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Enghouse Interactive Offers Special CCaaS Pricing for Small Businesses -
06/02/2022
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ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud -
06/02/2022
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Observe.AI Introduces Adaptive Automation Solution for Contact Centers -
05/31/2022
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Toledo Region Debuts Text-to-911 Technology in Emergency Call Centers -
05/26/2022
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Replicant Expands Channel Support for Contact Center Automation Solution -
05/26/2022
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Study Finds Manufacturers are Lagging in Industry 4.0 Technologies -
05/23/2022
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Unified Contact Center Solutions Provider SharpenCX Announces Partner Program -
05/23/2022
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Zoom Acquiring Customer Support AI and Automation Platform Solvvy -
05/20/2022
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IP Phone Company Snom Cements Partnership with UCaaS Provider Dstny -
05/17/2022
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How Critical is Empathy in the Customer Experience? -
05/17/2022
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Headsets.com Meets Ambitious Customer Support Goal with the Help of Vonage -
05/13/2022
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Contact Centers Are Experiencing Digital Growing Pains -
05/12/2022
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Pindrop Debuts Voice Authentication Solution for Google Cloud Contact Center -
05/12/2022
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MSP CloudHesive Acquires AWS Cloud Contact Center Provider Dextr -
05/06/2022
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NY State Will Receive $7.2 Million to Transition Suicide Prevention Call Center Services -
05/06/2022
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Contact Center Automation Company Replicant Announces New Funding Round -
05/06/2022
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Black Box and Atos Partner to Bring Unify Office by Ring Central to Black Box Customers -
05/05/2022
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UiPath Adds Automation-as-a-Service Offering to the Finastra Cloud -
04/28/2022
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Logicalis Launches Connectivity as a Managed Service Solution -
04/28/2022
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More Than Half of Customers Would Pay More for an Excellent Customer Experience -
04/28/2022
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Lynx Announces Support for Deployment of Google Anthos Bare Metal -
04/27/2022
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Ericsson's Dual-Mode 5G Core Undergoing System Validation on VMware Telco Cloud Platform -
04/27/2022
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When Customers Speak, Are You Listening? -
04/26/2022
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Should Chatbots Disclose That They Are Chatbots? -
04/26/2022
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Observe.AI Funding Round Expected to Advance AI-Driven Call Center Technology -
04/22/2022
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Call Center Data Holds a Wealth of Customer Experience Opportunities -
04/22/2022
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Ingram Micro Cloud Announces Record February after Microsoft New Commerce Experience Partnership -
04/21/2022
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IoT Management Services Market Will Reach $37 Billion by 2026 -
04/21/2022
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LiveVox Launches New Channel Program for MSPs -
04/21/2022
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What Are Apple's Plans for NFTs? -
04/18/2022
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Edify Labs Hires Mitel Veteran as VP of Channel Sales -
04/14/2022
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Granite Telecom Announces New VAR Program for Advanced Services -
04/14/2022
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Talkdesk Named Chrome Enterprise Recommended Partner -
04/13/2022
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Boeing to Migrate More Applications to AWS -
04/13/2022
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Clarus Communications and Connectivity Source to Merge; Expand Geographic Reach -
04/11/2022
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India's Wipro to Acquire Telecom Services Provider CAS Group -
04/11/2022
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Industrial IoT Company Blackline Safety Acquires Swift Labs -
04/07/2022
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German MSP NTT DATA Acquires Bulgarian SAP Managed Services Provider -
04/07/2022
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Fintech Solutions Provider Vergent Partners with Bilingual Call Center Company UCC -
04/06/2022
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Gaming Laboratories International Announces New Hire for Customer Service -
04/06/2022
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MSP Lingo Management Acquires BullsEye Telecom to Broaden Market Reach -
04/06/2022
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Smarsh Adds Financial Industry Compliance Updates -
04/04/2022
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Playvox to Debut Capacity Planner Module of Workforce Engagement Management Solution -
04/04/2022
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Datto Holds Virtual Event on SaaS for MSPs -
04/01/2022
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Semafone Partners with Talkdesk for PCI Data Security -
03/31/2022
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Freshworks Helps UK Travel Group Address COVID-19 Queries -
03/30/2022
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Virgin Media O2 Adopts VMware to Assist with 5G Rollout -
03/30/2022
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Sourcepass Makes Portfolio Addition with Suite3 Acquisition -
03/30/2022
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AudioCodes Launches Live Express SaaS for Teams Connectivity -
03/29/2022
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Business Communications Solutions Provider Dstny to Acquire Qunifi -
03/29/2022
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The Blockchain Association Opens Office in Albany, New York -
03/24/2022
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NICE Actimize Introduces SaaS Risk Analysis Solution for Financial Services -
03/24/2022
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Google Announces Expansion to Google Cloud Contact Center AI Platform -
03/22/2022
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Twilio Debuts New API to Bring Chat Channels Under Single Umbrella -
03/22/2022
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Remote and Hybrid Business Telephony for the Indefinite Future -
03/21/2022
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T2M Works Develops Custom Audio-Conferencing Solution for NJ's Horizon Blue Cross Blue Shield -
03/17/2022
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Ooma Scores PC Mag's Top VoIP Services Spot -
03/16/2022
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City of Charlotte Outlines the Importance of Its 311 Call Center -
03/16/2022
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DeepTarget to Offer Digital Experience Platform Managed Services -
03/16/2022
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TouchPoint One Brings Basketball to Contact Center Performance Challenge -
03/15/2022
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Deskless Workforce Management Company Connecteam Raises $120 Million -
03/10/2022
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Technology Helps Solve Call Center Staffing Crises -
03/10/2022
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Tucson Appoints New Director of 911 Call Center -
03/09/2022
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Cloud Communications Company NWN Carousel Appoints New CFO -
03/08/2022
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Huawei Broadens Bangladesh Book Fair Reach with Cloud Services -
03/07/2022
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Study Finds Biometrics Key to Convenient Customer Authentication -
03/04/2022
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Exotel Secures Unified License for Virtual Network Operator in India -
03/02/2022
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LiveVox and Sandler Partners Sign Agreement to Deliver LiveVox CCaaS -
03/02/2022
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Samsung Expands 5G vRAN Ecosystem with Partnerships -
03/01/2022
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Seagate Technology Expands Lyve Cloud Storage Solution to Singapore -
02/28/2022
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Bandwidth Welcomes New COO -
02/25/2022
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Research Company Kantar Adopts Sytel Cloud Platform for Telephone Interviews -
02/24/2022
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Genesys and Thrive Partner To Support Call Center Agent Wellbeing -
02/23/2022
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Australia's Comms Group Acquires MSP OnPlatinum -
02/23/2022
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Thailand's Siam Commercial Bank Chooses NICE Nexidia Analytics -
02/22/2022
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U.S. Bank Chooses Microsoft Azure for Cloud Applications -
02/22/2022
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Making sure the I in Your IVR Really Stands for Interactive -
02/18/2022
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NTU Singapore Completes Next Stage of Smart Campus Vision with Microsoft Technology -
02/18/2022
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MSP ProArch Announces $25 Million Growth Investment -
02/16/2022
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OutPLEX and Comm100 Partner for AI-Driven Digital Customer CX -
02/16/2022
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New Observe.AI Solution Helps Drive Successful Sales Behavior in the Contact Center -
02/14/2022
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Blockchain Weddings: Who Says Romance is Dead? -
02/10/2022
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MSP iT1 Partners with BIO-key to Supply Identity and Access Solutions for New Mexico County -
02/10/2022
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Calabrio Announces Add-on Module for Agent Coaching -
02/09/2022
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Matrix Networks Acquires CX Company LANtelligence -
02/08/2022
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Broadband Forum Integrates Capabilities from Wi-Fi Data Alliance for New Standards -
02/07/2022
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IT Consolidation with the Help of a Managed Service Provider -
02/03/2022
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Study Finds Significant Revenue Gains from Customer Experience Automation -
02/03/2022
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Verint Research Uncovers Customer Frustration with Chatbots -
02/02/2022
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LOGIX Announces Two New Carrier Agreements for 5G in Texas -
02/01/2022
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Alianza Adds Features for Kari's Law and Ray Baum Act Compliance -
01/31/2022
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Coretek Attains Microsoft Azure Expert MSP Status for Fifth Year -
01/28/2022
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SaaS Labs Completes $42 Million Funding Round for SME Customer Support Tool -
01/27/2022
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Haptik to Provide Multilingual AI Chatbot to RedDoorz Hotel Booking Platform -
01/26/2022
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BPO Giant Webhelp to Establish Offices in Israel -
01/25/2022
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Financial Services Companies Reap the Rewards of Digital Transformation -
01/21/2022
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Consider Attended Bots to Help Improve Workflow and Customer Retention -
01/20/2022
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Bulgaria's Zadarma Offering MVNO in France -
01/19/2022
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Customer Support AI Company Verloop.io Partners with Vonage -
01/19/2022
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TD SYNNEX Customers Will Soon Have Access To Megaport Private SDN Platform -
01/18/2022
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Omnichannel Integration is Key to a Seamless Customer Experience -
01/14/2022
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Customers Like the Human Touch, Even from a Non-Human -
01/13/2022
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Harnessing Customer Feedback for Workforce Improvement -
01/12/2022
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Curator Hotel Chooses LEFCON and VENZA for Cybersecurity and PCI Compliance -
01/11/2022
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Logicalis Introduces New Digital Workplace Solution -
01/10/2022
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Tech Mahindra Achieves Data Analytics Certification for Google Cloud -
01/06/2022
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Gartner Predicts B2B Sales Will See Widespread Adoption of AI -
01/05/2022
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Intulse Introduces New Video Conferencing Feature, Intulse Meetings -
01/05/2022
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Study Finds AI-Powered Chatbots Can Take the Pressure Off Educators -
01/04/2022
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What Will The 'Post Pandemic' Customer Experience Look Like? -
01/03/2022
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Raising the Levels of Service and Personalization on Your AI-based Chatbot -
12/29/2021
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AI Increasingly Understands Customer Dissatisfaction and Frustration -
12/29/2021
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Ontario Government Passes Disconnecting from Work Legislation to Protect Employees -
12/29/2021
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The Pandemic is Speeding the Drive to Digitization -
12/29/2021
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Goldman Sachs Believes Blockchain Will Drive the Metaverse -
12/23/2021
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Oracle to Purchase Electronic Health Records Company Cerner -
12/22/2021
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Viasat Signs New Contracts with the Navy Exchange Service Command -
12/21/2021
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Solano County, California Extends MSP Contract with Avenu Insights & Analytics -
12/20/2021
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CX Company Glance Honored with Award by Frost & Sullivan -
12/20/2021
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Lingo Expands Agreements with Incumbent and Non-Incumbent LECs -
12/20/2021
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Designing Chatbots for Conversational UX -
12/16/2021
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During a Global Pandemic, Which Call Center Metrics Are the Most Important? -
12/15/2021
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eGain Knowledge Hub Announces Accreditation by Five9 -
12/14/2021
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Alianza Introduced Cloud-based POTS Replacement Solution -
12/13/2021
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Alianza Introduces Cloud-based POTS Replacement Solution -
12/13/2021
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Yellow.com and Openware Finalize Blockchain Merger -
12/09/2021
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CX Solution Source BPO Consultant Adds Services and a New Industry Veteran -
12/09/2021
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Kyndryl and NetApp Partner to Support BMW Enterprise Storage Needs -
12/08/2021
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TTEC Holdings Introduces Jump Start Calculator to Help Digitize the Customer Journey -
12/07/2021
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Lingo Completes Third Phase of Customer Integration with ICE Back-Office Platform -
12/07/2021
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Madison, Wisconsin to Expand Alternative Community Emergency Services -
12/02/2021
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USMatrix Implements Telesmart.io Inventory Management Platform -
12/01/2021
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Arise Acquires Officium Labs' Platform for CX -
11/30/2021
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Ada Announces Enhancements to Conversational AI Platform for CX -
11/24/2021
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Royal Philips and MedChat Partner to Bring AI Chatbot Services to Philips Patient Navigation Manager -
11/23/2021
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NICE Partners with First Orion for Branded Calling and Call Authentication -
11/23/2021
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Penn State Extension Announces Survey on Blockchain for PA Farmers -
11/19/2021
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Loops Integration Becomes Reseller of Truecaller's Verified Business ID Solution in Sri Lanka -
11/18/2021
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Comtech to Join Digital Intermediate Frequency Interoperability Consortium -
11/17/2021
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Sangoma Announces Final Base Shelf Prospectus -
11/16/2021
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CoinAnalyst Adds Crypto Products to Yieldster's Vaults in New Partnership -
11/15/2021
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Chatbots Are Confused by Figurative Language and Metaphors -
11/12/2021
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Netformx Introduces SuccessXpert to Automate Customer Success Management for Cisco CX -
11/11/2021
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West Virginia's Marion County Upgrades to 911 Text Technology -
11/10/2021
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New Amazon Scam Phishes Victims with Call Center and Legitimate Amazon Pages -
11/09/2021
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Texas ISD Expands Capabilities; Reduces Cost with Lingo Cloud/UC Platform -
11/08/2021
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Denver Emergency Call Centers Struggle with Occupancy and Vacancy -
11/05/2021
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Reinvent Telecom Announces Private Label Billing Solution by OneBill -
11/04/2021
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NICE's CXone Receives Top Scores in DMG Cloud Contact Center Report -
11/03/2021
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Fusion Connect Announces Broad Service Guarantee for Voice and Data Services -
11/01/2021
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Trustwave Sells SecureTrust Business to Dublin-based Sysnet Global Solutions -
10/29/2021
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Q2 and Glia Announce Integrated Offering for Digital Banking Experience -
10/28/2021
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LiveVox Introduces New Workforce Management Mobile App -
10/27/2021
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VoIP PBX Provider Yeastar Introduces Central Management Platform -
10/26/2021
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Lumen and Cisco Deepen Partnership for Remote and Hybrid Work Solutions -
10/25/2021
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RingCentral's New Features Allow Users to Combine Preferred Apps and Services -
10/21/2021
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Epic Says It Is Open to Games That Support Blockchain-based Assets -
10/21/2021
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NTT DATA Introduces Future of Work Strategy Empowered Work -
10/20/2021
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Media Partners' Fill the Glass Call Center Training Solution Boosts Soft Skills -
10/19/2021
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Migration Discover Solution By BitTitan Enables Migration Assessments for Microsoft 365 -
10/18/2021
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Dominos Brings Social Media Customer Support into the Contact Center -
10/15/2021
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Kore.ai Introduces SmartAssist AI-Native CCaaS Solution -
10/14/2021
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Vodacom Business Announces Remote Office Solution -
10/13/2021
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Watson Assistant Uses AI to Drive Better Customer Engagement -
10/13/2021
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China's BSN Blockchain Project Announces New Portals in Turkey and Uzbekistan -
10/12/2021
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Building a Flexible, Data-Driven Patient Satisfaction Strategy -
10/07/2021
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Tucson Police Chief Calls for Better Co-Response for 911 Call Centers -
10/07/2021
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Five9 Looks to the Future After Rejection of Purchase by Zoom -
10/06/2021
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Sinch AB Buys Email Delivery Solutions Provider Pathwire for $1.9 Billion -
10/05/2021
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VAI Introduces Messaging Application for Cloud ERP Solution -
10/04/2021
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Digital Transformation in Banking: Starting from a Clean Sheet -
10/01/2021
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Thankful AI Emerges from Stealth Mode to Solve Customer Problems -
10/01/2021
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Call Center Onboarding Becomes More Challenging in Remote Work Environments -
09/29/2021
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Talkdesk Introduces Business Phone System Build on Native Cloud Contact Center Platform -
09/28/2021
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Vodia Announces Interoperability with Skyetel -
09/27/2021
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Officials in India Say Call Center Scam Operations Are Soaring -
09/24/2021
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Semafone Files Patent Infringement Suits Over Its DTMF Masking Technology -
09/23/2021
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Verint Releases Report Ranking Health Insurers Customer Satisfaction Scores -
09/22/2021
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SCOTUS Decision on TCPA Doesn't Let Marketers Off the Hook -
09/21/2021
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ClearOne Debuts UNITE 200 Pro Camera for Video Collaboration -
09/21/2021
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Managed Services Provider Frontline Management Services Acquires LOGICFORCE -
09/17/2021
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Anthony Scaramucci-headed Hedge Fund to Enter into Crypto Partnership -
09/17/2021
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Durham, North Carolina Takes Steps to Fill Empty Seats in 911 Call Center -
09/15/2021
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IBM Adds New Features to Watson Assistant for Call Centers -
09/14/2021
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500apps Corp. Introduces All in One App Suite -
09/13/2021
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TruSight Completes Rollout of Third-Party Risk Data Platform -
09/10/2021
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Bluefin Granted Patent for ShieldConex Data Security Technology -
09/09/2021
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RevSpring's Outbound IVR Solution Now Available with Epic EHR Solution -
09/09/2021
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Ohio 911 Call Center Agent Saves Life of Choking Coworker -
09/02/2021
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TCN Releases Online Guide for Managing Call Center Agents -
09/02/2021
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Zendesk Acquires AI Startup Cleverly -
09/01/2021
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Lucency Chooses IntelePeer's Omnichannel CPaaS Solution -
09/01/2021
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BeingAI Debuts AI Being Zbee -
08/27/2021
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AI Search Company Yext Launches on Salesforce AppExchange -
08/26/2021
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IBM's Telum Processor Allows AI to Work Where Data Resides -
08/25/2021
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IR Joins ServiceNow Partner Program for Better Real-Time Insights -
08/23/2021
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