Latest Articles |
Five9 and Zendesk Deepen Partnership for Customer Care Automation and Personalization -
04/25/2024
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IntelePeer Integrates with Microsoft Azure OpenAI Service for Improved Automation -
04/24/2024
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TELUS International Study Highlights the Importance of Voice Engagement for Customers -
04/24/2024
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Nimble and PhoneBurner Partner for a Solution to Improve Outbound Calling -
04/23/2024
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Calabrio Offers a New Solution to Quality Monitor and Analyze Chatbots -
04/23/2024
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Akooda Announces New AI-Powered Enterprise Search Platform -
04/15/2024
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Gen AI Outbound Calling Solutions Provider Vodex Announces $2 Million Seed Round -
04/15/2024
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Are Management Teams Ready for GenAI? 'Employees Don't Think So,' New Report Indicates -
04/11/2024
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Talkdesk Announces Generative AI Suite for On-Premises Environments -
04/11/2024
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Verint Open Platform Integrated with Webex App Hub for Webex Contact Center -
04/11/2024
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Colleen AI Launches Voice AI Solution for Multifamily Property Management -
04/10/2024
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Emplifi Introduces 10 New AI Powered Solutions for Customer Care Automation -
04/10/2024
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Aircall Releases Aircall AI in French, German and Spanish -
04/09/2024
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'Mediafly for Sugar' Aims to Provide Tools for Better Sales Engagement -
04/01/2024
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Dialpad and T-Mobile Expand Relationship with Enhanced AI Features -
04/01/2024
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Dialpad and T-Mobile Expand Relationship with Enhanced AI Features -
04/01/2024
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Verint Introduces TimeFlex Bot for Better Contact Center Scheduling Flexibility -
03/28/2024
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Attentive Offers Solutions for Better AI Customer Interaction and Personalization -
03/28/2024
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Research Highlights the Challenges of Data Privacy in AI Technology Pursuits -
03/27/2024
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Appdome Introduces Tools to Prevent Real-Time Malicious Social Engineering Attacks -
03/27/2024
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Talkdesk and Verint Expand Partnership for Workforce Management -
03/26/2024
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German Multinational Henkel Expands Relationship with Adobe for Generative AI -
03/25/2024
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European Railway Company Chooses 3CLogic Contact Center for ServiceNow -
03/21/2024
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LivePerson and Infinity Partner for Better Personalization of Digital Experiences -
03/21/2024
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Las Vegas Valley Water District Chooses Talkdesk for CX -
03/20/2024
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Sapia.ai Aims to Eliminate the Biases of AI Hiring Solutions -
03/20/2024
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Deepgram Releases Text-to-Speech API Aura for AI Voice Agents -
03/19/2024
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GoTo Announces GoTo Contact Center Pro CCaaS Solution -
03/19/2024
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AudioCodes Adds Omnichannel Capabilities to Voca CIC -
03/15/2024
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Talkdesk Adapts its Autopilot Virtual Agent for Healthcare Applications -
03/15/2024
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Knowledge Work Automation Company M-Files Announces Strong Growth -
03/15/2024
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Managed Cloud Services Company InterVision Adds CCaaS to its Platform -
03/15/2024
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Talkdesk Announces the Next Generation of Its Autopilot Virtual Agent -
03/14/2024
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Salesforce Introduces Low-Code Tools to Customize Einstein Copilot -
03/14/2024
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Cyber Verify Announces 2024 Additions to Program for MSPs -
03/13/2024
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MSP iQor Adds NICE CXone to Support Utility and Energy Customers -
03/13/2024
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King Power Chooses 8x8's SMS API to Integrate into its E-Commerce Platform -
03/12/2024
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Alorica Debuts Solution to Eliminate Language Barriers in Customer Support -
03/12/2024
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Yellow.ai Introduces AI-Powered Customer Email Management Solution -
03/07/2024
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Accelecom Adds CCaaS Solution to its Portfolio -
03/07/2024
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Many Legal Firms are Still Wary of Using GenAI -
03/06/2024
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8x8 Engage Aims to Better Enable Customer Engagement Outside the Call Center -
03/06/2024
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Survey Finds Three-Quarters of Consumers Make Purchases Based on SMS -
03/05/2024
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Cisco and Orange Business to Partner Again for Sustainability -
03/05/2024
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Enghouse Systems Launches EnghouseAI Features for Agent-Customer Support -
03/04/2024
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Bright Pattern Partners with Arthur Lawrence for CX Initiatives -
03/04/2024
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Startup Zocks Aims to Accelerate Workflows and Reduce Unprofitable Data Entry Tasks with AI -
03/04/2024
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Vonage Communication APIs Available in Japan, Courtesy of Partnership with KDDI -
02/28/2024
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Study Finds Strong Correlation Between Hotel and Retail Personalization and Spending -
02/27/2024
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CallRail Adds AI-Powered Analytics to Further Understand the Customer Journey -
02/27/2024
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Flirting with Chatbots? Americans are Increasingly Comfortable Interacting with AI -
02/26/2024
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Twilio Report Finds Increased Awareness on the Value of Prioritizing Data Quality -
02/26/2024
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Survey by Iterable and Wakefield Research Finds Strong Adoption in AI Marketing Solutions -
02/23/2024
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Nextiva Appoints Jim Nystrom to Chief Revenue Officer Role -
02/23/2024
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McAfee Finds Cyberattacks Against Small Businesses are on the Rise -
02/09/2024
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Frontier Saves Customers 2 Million Calls with New Digital Self-Service Campaign -
02/09/2024
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8x8 Inc. Offers Beta Availability of Product to Bridge UCaaS and CCaaS -
02/09/2024
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RingCentral Introduces Unified Patient Care Solution for Electronic Health Records -
02/09/2024
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MSP iQor Adds NICE CXone to Its Portfolio -
02/09/2024
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TELUS International Offers GenAI Jumpstart Accelerator for Highly Regulated Industries -
02/08/2024
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Pipeliner CRM Embeds AI Assistant in Platform to Speed Email Writing -
02/08/2024
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Verint Report Reveals Weaknesses in First-Generation CCaaS Solutions -
02/07/2024
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Pictory Introduces Simple Script-to-Video Converter for Content Marketers -
02/07/2024
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CIO Priorities Report Takes Temperature of IT Approach to GenAI -
02/07/2024
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Verint Deploys AI-Powered Bots for Improved Customer Experiences in Healthcare -
01/29/2024
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Jersey Mike's to Implement SoundHound AI Technology for Optimized Voice Ordering -
01/29/2024
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8x8 Debuts AI-Driven Video Meeting Transcription, Summaries and Follow-up -
01/26/2024
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IntelePeer Aims to Help Build a Roadmap to Customer Service Automation -
01/26/2024
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Invictus BPO Announces Acquisition of Kunnect Hosted Call Center Solution -
01/26/2024
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Hammer Announces Hammer Edge QA Addition to Cloud Platform -
01/26/2024
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Vonage Study Highlights Customer Frustrations with Support Experiences -
01/25/2024
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Broadvoice AI Opens Door to Smart Automated Transactions for Smaller Call Centers -
01/25/2024
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IntelePeer Announces Wins for Customers with Generative AI Solution -
01/02/2024
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NICE Announces the Closing of LiveVox Acquisition -
01/01/2024
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Genesys Cloud Platform Authorized for StateRAMP Cybersecurity -
12/29/2023
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Talkdesk Debuts Support Solution Designed for Higher Education -
12/29/2023
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NICE's CXone Fall Release Expands AI and Automation Capabilities -
12/29/2023
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MetTel and Talkdesk Partner to Add GenAI Features to MetTel's Customer Innovation Labs -
12/28/2023
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AI and ML are the 'Biggest Business Drivers,' But Skills Gaps Remain Significant -
12/21/2023
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MSP NUSO Acquires Italian SaaS Company Mida Solutions -
12/21/2023
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Zenarate Expands AI-Driven Coaching Platform with Call Analyzer -
12/21/2023
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Zenarate Expands AI-Driven Coaching Platform with Call Analyzer -
12/21/2023
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What's Next: SolarWinds Offers IT Predictions for 2024 -
12/20/2023
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Coveo's Relevance Generative Answering Solution, Now Generally Available -
12/20/2023
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Uncovering Motives Behind Enterprise Adoptions of Generative AI -
12/19/2023
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Infobip Announces AI Overhaul of its SaaS Platform with the Addition of AI Hub -
12/19/2023
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CommBox Debuts Generative AI Chatbot Support for the Call Center -
12/13/2023
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Examining the Enthusiasm Gap for AI Customer Support Between Executives and Customers -
12/13/2023
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8x8 Inc. Introduces Sales Assist for Retailers -
12/13/2023
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Signed Call Adds VoIP-Enabled Contextual Data to Outbound Calls -
12/12/2023
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Zoom Announces New Tiered Pricing Plan for Zoom Contact Center Suite -
12/12/2023
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Macorva Introduces AI Customer Feedback Reports -
12/11/2023
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Deepgram and Black Box Partner to Bring ASR to Customer Experience Solutions -
12/11/2023
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AWS Introduces Amazon Q Generative AI-Powered Assistant for Business -
12/08/2023
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Amazon Connect Adds New Generative AI Capabilities to Aid Call Center Agents -
12/07/2023
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Qtrac and Mint Group Partner for New, Customized Customer Queuing Solutions -
12/06/2023
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Study Finds That Just Over Half of Americans Are Positive About the Future of Chatbots -
12/05/2023
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Cyara Acquires AI Testing Company QBox -
12/05/2023
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Cisco's App Attention Index Finds Companies Aren't Meeting Customers' Digital Expectations -
12/04/2023
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Operata Introduces New Suite of Tools to Further Customer Experience Observability -
12/04/2023
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Club Med Expands Deployment of NICE CXone Following Positive Results -
11/22/2023
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Twilio and Nylas Partner on Improved Call Center Access to Communication Tools -
11/22/2023
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AI-Driven Analytics Company BlastPoint Reaps $8M in Seed Funding -
11/22/2023
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RingCentral Announces Availability of AI-First Contact Center Offering -
11/21/2023
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Sprinklr and infinit.cx Partner for Cloud-Based Customer Support Across Digital Channels -
11/21/2023
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Dropbox and NVIDIA Partner on AI-Driven Improvements for the Flow of Knowledge Work -
11/21/2023
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Cognigy Introduces an AI Copilot for Busy Call Center Workers -
11/20/2023
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Professional Audio and Video Eliminates Many Drawbacks of Virtual Meetings -
11/16/2023
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IDC White Paper Examines AI-Enabled Decision Making Initiatives -
11/15/2023
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SMS Platform SuperPhone Powered by Vonage APIs Helps Companies Increase Engagement -
11/15/2023
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TELUS International and Five9 Expand Partnership for CCaaS Platform -
11/14/2023
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Five9 Releases Custom Cloud Contact Center Solution for Student Engagement -
11/14/2023
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TELUS and Five9 Expand Partnership for CCaaS Platform -
11/13/2023
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CallMiner Announces New Generative AI Features to Manage and Enhance Data -
11/13/2023
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Marchex Launches Features for AI-Based Call Summaries and Customer Sentiment -
11/13/2023
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Broadvoice Partners with ArenaCX for Access to Pre-Vetted Global BPO Providers -
11/10/2023
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Labor Shortages Leave Retailers Scrambling for Solutions Before the Holiday Season -
11/10/2023
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JPMorgan Chase Announces Virtual Call Center Team in Baltimore -
11/09/2023
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8x8 Reports Significantly Positive Results for Users of its Intelligent Customer Assistants -
11/08/2023
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Study Uncovers Worker Attitudes Toward the Time-Saving Potential of Generative AI -
11/08/2023
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LivePerson Introduces Suite of Conversational Intelligence Solutions -
11/07/2023
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Glia Announces Wide Adoption of its Glia Virtual Assistant Technology -
11/07/2023
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Yeastar Reveals Changes and Plans to Its Contact Center Solution -
11/03/2023
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ITEXPO Keynoter Webex Adds AI Powered Automation Capabilities to Webex Contact Center -
11/03/2023
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UK Insurance Broker Hastings Direct Consolidates Call Center Operations on NICE CXone -
11/02/2023
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Dialpad Introduces AI-Driven Playbooks for Contact Center Agent Guidance -
11/01/2023
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CallRail Adds Features That Automatically Process Sales Lead Intelligence -
10/31/2023
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Verint Expands Partnership with Zoom Via the ISV Exchange Program -
10/31/2023
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AMC Technology Releases DaVinci Integration for Microsoft Teams -
10/23/2023
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New Study Evaluates Business Users' Experiences with SAP Downtime -
10/23/2023
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Study Finds Data Quality at the Core of AI Automation Success -
10/20/2023
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Verint Launches New Specialized Bot to Protect Customer Data -
10/20/2023
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Talkdesk Announces Product Enhancements to GenAI Capabilities in its CX Cloud Platform -
10/19/2023
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New Study Reveals Improving Customer Attitude Toward Intelligent Virtual Assistants -
10/19/2023
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SugarCRM Announces the Addition of Embedded Generative AI Capabilities -
10/13/2023
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8x8 Contact Center Expands to Offer Native Video Functionality -
10/13/2023
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Hyro and UST Partner for Conversational AI for Healthcare Patient Contact Automation -
10/13/2023
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AI Steps into the Breach to Help Evaluate the Customer Experience in Post-Call Surveys -
10/12/2023
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NovelVox Partnership Helps Optimize Zoom Contact Center's Unified Agent Desktop -
10/12/2023
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SugarCRM and SYSPRO Partner to Increase Front- and Back-Office Communications -
10/11/2023
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AAA Partners with Sinch to Enable Roadside Assistance via Chat in Areas with No Cellular Coverage -
10/09/2023
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Dialpad Launches AI-Powered Feature to Automatically Redact Sensitive Customer Information -
10/06/2023
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Study Finds Nearly All Companies Plan to Expand Spending on Conversational AI -
10/06/2023
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New Study Reveals the Role Large Language Models Play in Phishing Attacks -
10/04/2023
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Lucidworks Study Finds Nearly Unanimous Enthusiasm for Generative AI in Retail -
10/03/2023
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UserEvidence Turns Survey Feedback into Customer Stories, Raises $9 Million in Funding -
10/03/2023
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Study Finds CRM's Importance is Rising, Along with Customer Expectations of Personalization -
10/02/2023
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Younger 'Digital Native' Workers Drive Changes to the Digital Employee Experience -
09/29/2023
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Customers Believe Companies Are Making Them Work Too Hard -
09/29/2023
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AI Won't Replace Human Agents, But Agents Need to Adapt to Working with AI -
09/28/2023
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Traditional Call Quality Assurance Programs are Ineffective at Improving CSAT -
09/27/2023
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Infosys and NVIDIA Expand Partnership for 'AI First' Offerings -
09/27/2023
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IntelePeer Expands Its Call Summary Dashboard to Enhance Contact Center Workflows -
09/19/2023
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BPO Company ibex and ITEXPO 2024 Keynoter Genesys Partner for Customer Experience Solution Offering -
09/19/2023
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Study Uncovers Insight into How Marketers Are Using Their Data Stacks -
09/18/2023
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Study Finds the Cost of Poor Customer Support Continues to Rise -
09/18/2023
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Intradiem Introduces Automated Solution That Evaluates Risks of Agent Churn -
09/15/2023
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Salesforce Adds Einstein Copilot AI Assistant to Assist with Workflow -
09/15/2023
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8x8 Inc. Launches Voice Conversational AI Capabilities in Flagship Contact Center Product -
09/11/2023
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CallTrackingMetrics Adds AI-Driven Automated Chat to Product Suite -
09/11/2023
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Verint Earns Co-Sell Ready Status in the Microsoft Azure Marketplace -
09/06/2023
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Zoho Finds CRM is a Game-Changer for Small Businesses -
09/06/2023
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CallCabinet Announces Integration of Its Recording and Analytics Solution with Zoom Contact Center -
09/05/2023
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New Study Measures Consumer Attitudes Toward AI in Customer Support -
09/05/2023
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Narakeet Launches AI Solution to Convert Video Subtitles into Native Speech -
09/01/2023
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Talkdesk Joins EHR Company Epic's Partner Program to Improve the Patient Experience -
09/01/2023
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Appen Limited Launches New Solutions to Reduce Bias and Toxicity in Chatbots -
08/31/2023
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Cogito Integrates AI Guidance into Fortune 25 Company's CRM Platform -
08/31/2023
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Twilio Announces New Capabilities for CustomerAI Engagement Platform -
08/29/2023
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Branded Calling Company First Orion has Surpassed One Billion Calls for the Year -
08/28/2023
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8x8 Underscores Success of Supervisor Workspace Solution Introduced in March -
08/25/2023
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Verint and Five9 Study Uncovers the Importance of Storing Customer Data in a Unified Hub -
08/25/2023
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LiveVox Partners with ITEXPO Exhibitor Jenne to Offer CCaaS Capabilities -
08/24/2023
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Dialpad Debuts DialpadGPT to Automate Tasks Across the Enterprise Using LLM -
08/23/2023
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Newly Rebranded Airkit.ai Launches Airkit.ai eCommerce Solution for No-Code AI Agents -
08/23/2023
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LiveVox Partners with Cloud Services Broker Jenne to Offer CCaaS Capabilities -
08/21/2023
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Cubix Asset Management Launches AI-Powered Chatbot and Call Center Services -
08/21/2023
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SoundHound AI Introduces Subscription Version of its AI-Driven Smart Answering Service -
08/17/2023
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Verint Study Finds Customer Expectations Continue to Rise -
08/16/2023
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RingCentral Offers RingSense for Phone Solution to Capture Intelligence from Calls Using AI -
08/15/2023
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Ezra AI Brings AI-based Customer Experiences to the Restaurant Industry -
08/15/2023
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Ring Central Introduces RingCX Native Contact Center Solution -
08/14/2023
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Salesforce Launches Starter All-in-One CRM App for Small Businesses -
08/14/2023
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Study Finds E-Commerce Cart Abandonment is Often About Perceptions of Digital Security -
08/10/2023
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Cogito and Medallia Partner for Customer Data-Driven Experience Management -
08/09/2023
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AudioCodes Announces Microsoft Teams Certification for Voca CIC Product -
08/09/2023
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Language I/O Raises $8 Million in Funding for Real-Time Translation Technology -
08/08/2023
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Televerde Begins New Call Center Program at Indiana Women's Prison -
08/08/2023
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ASAPP Launches Tool for AI-Based Automated Agent Evaluation -
08/07/2023
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NICE Adds Generative AI-Powered Benchmarking to Enlighten Actions -
08/01/2023
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Most Call Center Agents Don't Believe AI Will Steal Their Job -
07/31/2023
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Twilio and AWS Deepen Partnership Around Predictive AI Technology -
07/31/2023
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Engagedly Examines the State of AI in Human Resource Management -
07/28/2023
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AffinityX Launches Chat to Conversion Tool for Local Businesses to Deliver Tailored Experiences -
07/28/2023
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LivePerson Announces the Debut of LivePerson Marketplace Hub to Power Conversations -
07/28/2023
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NICE Announces 1K Every Day Initiative for Enlighten AI Solution -
07/27/2023
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Forrester Study Concludes Poor Integration Is the Biggest Barrier to Effective Use of Data -
07/24/2023
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Underscoring the Importance of Implementing and Measuring Efficiency in the Workplace -
07/24/2023
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Emplifi Expands 2023 Feature Set for Customer Engagement Platform -
07/20/2023
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ComputerTalk and Tethr Partner to Mine Customer Interactions for Conversational Intelligence -
07/20/2023
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