Latest Articles |
|
Team Support Announces New Messaging Channels for Better B2B Support Continuity -
03/15/2023
|
|
Qualtrics and Twilio Expand Partnership, Introduce Real-Time Data-Sharing Solution -
03/15/2023
|
|
Pollen Systems' PrecisionView Mobile Brings Mobile IoT to Farming -
03/15/2023
|
|
A Solution for Disengaged Workforces: Continuous Monitoring -
03/13/2023
|
|
Holiday Inn Club Vacations Employs Medallia Technology to Measure 'Guest Love' -
03/13/2023
|
|
Hybrid Work Brings More Pressures and Demands to Help Desk Operations -
03/13/2023
|
|
Meeting Customer Expectations Requires a Digital-First Approach -
03/07/2023
|
|
Huawei Debuts Upgraded Intelligent Cloud Network Solution -
03/06/2023
|
|
Cox Automotive Acquires FleetNet America to Reshape Fleet Management -
03/03/2023
|
|
Consumers are Concerned About Data Privacy Protection in the Metaverse -
03/03/2023
|
|
Folloze Launches ChatGPT-based AI Solution to Improve B-to-B Buyer Engagement -
03/02/2023
|
|
Taqtile Partners with Qualcomm for AR-Based Work Instructions Solution -
03/02/2023
|
|
J.D. Power Finds Wireless Companies Are Resolving Customer Issues Faster -
03/01/2023
|
|
VERSES Technology Introduces Personal AI Assistant GIA -
03/01/2023
|
|
Huawei Cloud Media Service: Bringing Everything-as-a-Service to the Digital World -
03/01/2023
|
|
Startup LaborWorx Raises Investment to Launch Solution for Skilled Worker Shortage -
02/27/2023
|
|
Study Details How Supply Chain Management Impacts the Customer Experience -
02/27/2023
|
|
Israel-based CommBox Opens U.S. Office, Announces Integration with Amazon Connect -
02/24/2023
|
|
Intercom Announces Wide Release of New AI Features for Customer Messaging -
02/08/2023
|
|
Two-Thirds of Customers Will Consider Switching Brands After a Negative Interaction -
02/07/2023
|
|
Goosehead Insurance Chooses Vonage Contact Center to Scale with Expected Subscriber Growth -
02/06/2023
|
|
AiAdvertising Adds ChatGPT to Campaign Performance Platform -
02/06/2023
|
|
A Large Majority of Customers Are Open to Using AI-based Customer Support -
02/03/2023
|
|
A Majority of Customers Are Disappointed in Chatbot Experiences -
02/03/2023
|
|
Your Customer Support Solution's Chatbot May Be Putting Off B2B Buyers -
01/31/2023
|
|
France's ProovStation Receives Funding for Instant AI-Based Vehicle Inspection Technology -
01/30/2023
|
|
NICE Taps ChatGPT Model to Improve Automated Customer Engagement -
01/30/2023
|
|
New Report Predicts CCaaS Sector to Grow to $15.1 Billion by 2028 -
01/30/2023
|
|
Verint Scores Top Placement in Ventana Research's CX Management Report -
01/27/2023
|
|
Experian Highlights 2023's New Fraud Initiatives for Scammers -
01/27/2023
|
|
Salesforce Adds New Technology to Salesforce for Retail to Accelerate Time to Value -
01/20/2023
|
|
Upscale Grocery Chain, The Fresh Market, Implements VoCoVo Telephony Headsets for Employees -
01/20/2023
|
|
New Study Explores the Four Pillars of Omnichannel Retail Success -
01/19/2023
|
|
Sprinklr Announces Partnership with Samsung Commercial Display Division for Digital Signage -
01/19/2023
|
|
Verint Adds Qudini Appointment Scheduling to Customer Engagement Platform -
01/19/2023
|
|
Study Finds Many Companies Are Missing a Good Outbound Strategy -
01/18/2023
|
|
Sales Enablement Company Gondola Partners with Zoom for More Productive Sales Meetings -
01/12/2023
|
|
MegaCorp Logistics Improves Internal and External Communications with RingCentral Partnership -
01/12/2023
|
|
Debt Collection Company LAVG Adopts Noetica Outbound Dialing Solution -
01/11/2023
|
|
Caribbean Airlines Partners with British Startup for Voice Calling for Customers Through Its App -
01/11/2023
|
|
NICE's NEVA Discover Now Automates the Process of Finding Functions to Automate -
01/10/2023
|
|
Iridium and Qualcomm Partner for Satellite Messaging for Smartphones -
01/10/2023
|
|
FBI Working with India's CBI and Interpol to Stem Indian Call Center Scams -
01/09/2023
|
|
Applied Tech and Platte River Networks Merge to Form MSP Superpower -
01/06/2023
|
|
Cisco Chooses Emtrain as Its Diversity, Equity and Inclusion Initiative Partner -
01/06/2023
|
|
Visual Self-Service Company Zappix Announces Two New Customers -
01/06/2023
|
|
HoduSoft Debuts Omnichannel Contact Center Solution for the Insurance Industry -
01/06/2023
|
|
Qualtrics Adds More Automated Personalization Capabilities to Experience Management Platform -
01/05/2023
|
|
Study Finds Data and Analytics Industry Facing a Shortage of Talent -
01/04/2023
|
|
Research Indicates an Uptick of Conversational Experiences on Customer Support Platforms -
01/04/2023
|
|
Opportunities and Barriers in Digital Transformation in Manufacturing -
01/03/2023
|
|
KFC Franchisee Will Test SMS and Mobile Wallet to Improve Customer Engagement -
01/03/2023
|
|
University of Phoenix Students Give High Marks to Intelligent Chatbot -
12/30/2022
|
|
Massachusetts Furthers Its Cloud Initiative with Cloud Contact Center -
12/30/2022
|
|
Waterfield Tech Launches CCaaS and CX Platform to Lower Costs for Call Centers -
12/27/2022
|
|
Research Advisory Firm Releases Blueprint for CIO Success -
12/27/2022
|
|
Casey's General Stores Improves Marketing Automation with Salesforce Technology -
12/27/2022
|
|
Sports Chat Platform GameOn Announces $35 Million in Funding to Expand -
12/27/2022
|
|
Employees Still Hold the Power in the Workplace -
12/21/2022
|
|
MSP CBTS Announces CXSync Cloud Contact Center Solution -
12/21/2022
|
|
Dropbox Acquires Legal Documents Company FormSwift -
12/19/2022
|
|
SMBs Plan to Spend More on Technology in 2023 -
12/19/2022
|
|
Verint Intelligent Interviewing Solution Receives Accolades -
12/19/2022
|
|
Trilliant Expands Its Role in Ireland's National Smart Meter Program -
12/16/2022
|
|
Customer Interaction Analysis Company Chattermill Announces Series B Funding -
12/15/2022
|
|
MetCredit Canada Increases Call Answer Rate with Branded Call ID Technology -
12/14/2022
|
|
Verint Announces FYE 2023 Results, Driven by SaaS Offering -
12/14/2022
|
|
Vivant and SoundHound Partner for AI-Driven Voice Ordering for Restaurants -
12/13/2022
|
|
Most Companies Struggle to Measure the Employee Experience -
12/13/2022
|
|
Startek Adopts Verint Speech Analytics to Derive Insight -
12/12/2022
|
|
Bathroom Fixture Company Kohler Finds Valuable CX Tools in Callback Technology -
12/12/2022
|
|
Most Companies Are Struggling to Use AI-based Predictive Analytics Effectively -
12/02/2022
|
|
AI-Driven Videos Bring a New Channel to Customer Support -
12/02/2022
|
|
How to Ensure Employees Follow IT Security Rules -
12/01/2022
|
|
Verint Recognizes Regional Customer Successes -
11/29/2022
|
|
How Much Does Successful Cyber Security Really Cost? -
11/28/2022
|
|
Verint Updates Compliance Recording Integration with Microsoft Teams -
11/28/2022
|
|
60 Percent of SMBs Believe They Have Achieved Omnichannel CX -
11/28/2022
|
|
Ring Central Partners with Charter Communications to Provide Expanded UCaaS Capabilities -
11/23/2022
|
|
Sumitomo Invests in IoT Company ClearBlade -
11/23/2022
|
|
IoT Platform Company Soracom Announces Five Million Connected IoT Devices -
11/21/2022
|
|
Gaming Company Razer Using AI to Drive Social Commerce and Support -
11/21/2022
|
|
Consumers Exhibit Shifting Preferences for Retail Messaging -
11/21/2022
|
|
Talkdesk Adds New Low- and No-Code Customization Tools for Contact Centers -
11/18/2022
|
|
Call Centers Can Reduce Holiday Retail Stress with Automation -
11/16/2022
|
|
Verint and Zoom Expand Partnership to Close Engagement Gap -
11/16/2022
|
|
Video-Based Safety and AI Technology Can Reduce Truck Accidents -
11/15/2022
|
|
E-Mobility Company Jetson Looks to Improve Customer Engagement -
11/14/2022
|
|
Exeger Chooses Semtech to Extend IoT Sensor Battery Life -
11/14/2022
|
|
Australian Healthcare Company Chooses RingCentral's UCaaS and CCaaS -
11/11/2022
|
|
MIT Technology Review Report Measures the Existential Threat Cybersecurity Attacks Pose for SMEs -
11/11/2022
|
|
BPO Giant Teleperformance Buys Recruitment Processing Outsourcing Company PSG -
11/10/2022
|
|
ServiceNow Links Service Requests and Back-office Systems -
11/08/2022
|
|
Stratospheric Rise Coming for Calls Handled by CCaaS Platforms -
11/04/2022
|
|
Incognito, Hitron Partner to Simplify IoT-enabled Smart Homes -
11/04/2022
|
|
Customer Are Happier When Communications Happen at a Personal Level -
11/03/2022
|
|
IntelePeer Partners with BASE to Train Military Spouses in Tech Careers -
11/02/2022
|
|
Salesforce Updates Contact Center Solution -
11/01/2022
|
|
Conversica Improves AI-Driven Revenue Digital Assistants -
10/31/2022
|
|
Your IT Decision Maker is Probably Looking for a New Job -
10/31/2022
|
|
Contact Centers Are Sending an SOS to CCaaS Providers -
10/28/2022
|
|
Wiliot Receives Historically Large Order for IoT Pixel Tags -
10/28/2022
|
|
U.S. CBP Adds New Drones for Border Enforcement -
10/27/2022
|
|
BFSI Companies Are Turning to the Cloud to Improve CX -
10/26/2022
|
|
Call Centers May Face a Problematic Holiday Staffing Season -
10/25/2022
|
|
Florida's Hurricane Ian Response Included Rapid Cloud Call Center Deployment -
10/24/2022
|
|
BPO iCXeed Launches Portfolio of CX Management Services -
10/24/2022
|
|
Wavenet Chosen as VAR for Avaya OneCloud -
10/20/2022
|
|
Call Center Outsourcer Ascensos Partners with IRIS Audio to Eliminate Background Noise -
10/18/2022
|
|
Medical Call Management Company Clarus Acquires Call Simplified -
10/17/2022
|
|
Would You Rather Shave Your Head or Contact Customer Support? -
10/14/2022
|
|
A New Call Center Platform for WhatsApp -
10/14/2022
|
|
Consumer Pessimism About Cybersecurity Costs Companies Business -
10/11/2022
|
|
3CLogic and Service Now Partner to Add Speech to Virtual Agent Solution -
10/10/2022
|
|
Verint Conversational AI Named to Constellation Research ShortList -
10/07/2022
|
|
JP Morgan Chase Launches Virtual but Local Contact Center in Detroit -
10/07/2022
|
|
Technology and Network Challenges Plague the Work from Anywhere Model -
10/07/2022
|
|
Think Ads That Follow You on Social Media Are Creepy? You're Not Alone -
10/06/2022
|
|
Call Center Background Noise Leads to Directly to Abandoned Calls -
10/06/2022
|
|
ISG Automation and Uniphore Partner for AI-Driven Call Center Agent Support -
10/03/2022
|
|
Salesforce Lets the CRM Genie Out of the Lamp -
10/03/2022
|
|
Truecaller Launches Smart Call Screening Solution with NLP -
09/30/2022
|
|
Amazon Plans to Close Most of Its Physical Call Centers -
09/30/2022
|
|
WFM Provider Connecteam to Give Free Access to Its App to Small Businesses -
09/29/2022
|
|
Legacy Authentication Methods Are Failing Call Centers -
09/27/2022
|
|
A Desire for Better CX is Driving Customers to Pivot from Retail Giants -
09/26/2022
|
|
Hybrid Employers Are Increasing Activity-Based Work Space -
09/23/2022
|
|
Verint Digital-First Engagement Delivers 271% ROI -
09/23/2022
|
|
Most Companies Aren't Collecting Enough Data for Actionable CX Insight -
09/21/2022
|
|
Verint and Two Customers Named as Contact Center Award Finalists -
09/21/2022
|
|
Zendesk Announces New Solutions for Call Center Triage -
09/19/2022
|
|
Sweden's Sinch Launches AskFrank, a Different Kind of Chatbot -
09/19/2022
|
|
Skimpflation is Harming the Customer Experience -
09/16/2022
|
|
AI-Driven CX Driving Strong Results for Verint -
09/15/2022
|
|
Sharp NEC Display and Guise AI Partner for Solution That Sees In-Person Customers -
09/12/2022
|
|
Employee Relationships Are Key to Hybrid Work Success -
09/09/2022
|
|
Five9 CX Marketplace Adds Aceyus Data Management Platform -
09/09/2022
|
|
AI Will Reduce Agent Labor Costs by $80 Billion by 2026 -
09/08/2022
|
|
Half of Educational Institutions Experienced a Cyberattack in the Past Year -
09/08/2022
|
|
Business Leadership's Resistance to Remote Work Harms Staffing -
09/06/2022
|
|
More Than Half of Remote Call Center Agents Would Quit if Recalled to the Office -
09/01/2022
|
|
Panera Bread to Begin Testing AI Cfor Drive-Through Orders -
09/01/2022
|
|
Customer Dissatisfaction with Travel Customer Experiences Soaring -
08/31/2022
|
|
Salesforce Announces Salesforce Easy for Simplified Sales, Service and Marketing -
08/30/2022
|
|
UJET Names Yosh.AI Certified Delivery Partner -
08/29/2022
|
|
Voice Automation Tops Call Center To-Do Lists -
08/26/2022
|
|
Observe.AI Launches Reporting & Analytics Solution for Call Centers -
08/26/2022
|
|
Customers Dissatisfied with Returning Products to Social Channels -
08/25/2022
|
|
Workforce App Startup ImIn Plans to Reimagine the Call Center Workforce -
08/22/2022
|
|
Alorica a Customer Experience Management Leader -
08/19/2022
|
|
Data Security Tops Banking Customers' Concerns -
08/19/2022
|
|
Employee Engagement is a Top Initiative for Call Center Leadership -
08/18/2022
|
|
3D Hologram Rental Company Adding Pizzazz to Dry Trade Shows and Corporate Events -
08/18/2022
|
|
Disability Support Services Provider Scope Transforms Call Management with NICE CXone -
08/16/2022
|
|
MiaRec's Speech Analytics Solution Available on the Five9 CX Marketplace -
08/12/2022
|
|
Automation Solutions Company UiPath Acquires NLP Company Re:infer -
08/11/2022
|
|
New Verint Integration Consolidates Recorded Zoom Interactions with Customer Data -
08/11/2022
|
|
Contact Centers Face Barriers to Customer Experience Excellence -
08/11/2022
|
|
XSELL Brings Its Improved Agent Experience to the Five9 Platform -
08/11/2022
|
|
Cresta Announces Expansion of Real-Time Intelligence Platform for Contact Centers -
08/05/2022
|
|
Study Finds Call Center Background Noise Leads to Increased Turnover and Angry Customers -
08/05/2022
|
|
Zuora and Snowflake Partner to Enable Real-Time Customer Data Pipeline -
08/05/2022
|
|
Study Find American Companies Are Lagging in Mobile Customer Support -
08/05/2022
|
|
Workforce Management Company Observe.AI Adds Certifications for Customer Data Security -
08/01/2022
|
|
Study Finds Omnichannel Grocery Shoppers Spend More -
07/28/2022
|
|
Gap Between Customer Expectations and Company Offerings Creates Crisis of Marketing Relevance -
07/28/2022
|
|
Indonesia's Indosat Ooredoo Hutchison Announces Success with WhatsApp Chatbot -
07/28/2022
|
|
Teleperformance Commits to Humanitarian Aid in Ukraine Through the ICRC -
07/28/2022
|
|
Errors in Personalization: 70 Percent of Customers Receive Mistargeted Information -
07/25/2022
|
|
WeWork Debuts Space Management Solution for Hybrid Workforces -
07/25/2022
|
|
Rising Inflation Increases Consumers' Expectations of the Customer Experience -
07/22/2022
|
|
US National 988 Suicide Prevention Hotline Goes Live -
07/21/2022
|
|
Study Finds Retailers Worry About Inadequate Call Center Staff for 2022 Holidays -
07/21/2022
|
|
Research Finds the Quality of the Customer Experience Affects a Company's Stock Price -
07/18/2022
|
|
Study Finds Younger Shoppers Put Little Emphasis on Retail Location Shopping -
07/18/2022
|
|
WEconnect Works Offers Mobile Behavioral Health Solution for Workers -
07/18/2022
|
|
Are Robots Replacing Human Workers or Complementing Their Work? -
07/15/2022
|
|
Contact Centers Understand the Importance of AI But Lack Expertise -
07/14/2022
|
|
Consumers Prefer Video for Marketing Communications -
07/14/2022
|
|
Younger Shoppers Put Little Emphasis on Retail Location Shopping -
07/14/2022
|
|
Workzinga Offers Workplace Culture Fit Assessment to Improve Hiring -
07/08/2022
|
|
Marketing Technology Will Improve the Customer Experience -
07/08/2022
|
|
ConvergeOne Approved by Georgia Technology Authority's GTA Ready Program -
07/07/2022
|
|
NICE Actimize Named a Leader in Anti-Money Laundering Technology -
07/07/2022
|
|
Evolve IP and Anywhere365 Partner to Virtualize the Role of Receptionist -
07/06/2022
|
|
CallMiner Named Best Overall AI-Based Analytics Company -
07/05/2022
|
|
India-based Voice AI Company Skit.ai Opens New York City Headquarters -
07/05/2022
|
|
Study Outlines Challenges and Potential of Connected Worker Solutions -
07/05/2022
|
|
Call Center Software Company TASKE Announces Compliance with Avaya OneCloud -
06/29/2022
|
|
Glia Announces ChanelLess SMS and Outbound Calling -
06/29/2022
|
|
Verint Presents Partner Awards at Engage 2022 Event -
06/20/2022
|
|
Verint Debuts One Workforce Approach for the Call Center at Engage 2022 Event -
06/20/2022
|
|
Verint Announces New Total Quality Approach to Customer Experience Management -
06/20/2022
|
|
IVR Industry to Reach $6.6 Billion -
06/16/2022
|
|
Majority of Call Center Agents Are Struggling with Complex Customer Requests -
06/16/2022
|
|
Understaffed Broward County 911 Center Leads to Rise in Abandoned Calls -
06/06/2022
|
|
Post-Pandemic, Digital Customer Interactions Will Continue to Grow -
06/06/2022
|
|
Is There a Disconnect Between Company and Customer Perceptions of Self-Service? -
06/06/2022
|
|
ASC's EVOIPneo Available in the Webex App Hub -
06/02/2022
|
|
Enghouse Interactive Offers Special CCaaS Pricing for Small Businesses -
06/02/2022
|
