Tracey E. Schelmetic Info

TMCnet Contributor

Tracey E. Schelmetic is a TMCnet contributing editor.

Latest Articles

Understaffed Broward County 911 Center Leads to Rise in Abandoned Calls - 06/06/2022
Post-Pandemic, Digital Customer Interactions Will Continue to Grow - 06/06/2022
Is There a Disconnect Between Company and Customer Perceptions of Self-Service? - 06/06/2022
ASC's EVOIPneo Available in the Webex App Hub - 06/02/2022
Enghouse Interactive Offers Special CCaaS Pricing for Small Businesses - 06/02/2022
ConneXio Aims to Unseat CX Legacy Companies with Launch of ConneXio Cloud - 06/02/2022
Observe.AI Introduces Adaptive Automation Solution for Contact Centers - 05/31/2022
Toledo Region Debuts Text-to-911 Technology in Emergency Call Centers - 05/26/2022
Replicant Expands Channel Support for Contact Center Automation Solution - 05/26/2022
Study Finds Manufacturers are Lagging in Industry 4.0 Technologies - 05/23/2022
Unified Contact Center Solutions Provider SharpenCX Announces Partner Program - 05/23/2022
Zoom Acquiring Customer Support AI and Automation Platform Solvvy - 05/20/2022
IP Phone Company Snom Cements Partnership with UCaaS Provider Dstny - 05/17/2022
How Critical is Empathy in the Customer Experience? - 05/17/2022 Meets Ambitious Customer Support Goal with the Help of Vonage - 05/13/2022
Contact Centers Are Experiencing Digital Growing Pains - 05/12/2022
Pindrop Debuts Voice Authentication Solution for Google Cloud Contact Center - 05/12/2022
MSP CloudHesive Acquires AWS Cloud Contact Center Provider Dextr - 05/06/2022
NY State Will Receive $7.2 Million to Transition Suicide Prevention Call Center Services - 05/06/2022
Contact Center Automation Company Replicant Announces New Funding Round - 05/06/2022
Black Box and Atos Partner to Bring Unify Office by Ring Central to Black Box Customers - 05/05/2022
UiPath Adds Automation-as-a-Service Offering to the Finastra Cloud - 04/28/2022
Logicalis Launches Connectivity as a Managed Service Solution - 04/28/2022
More Than Half of Customers Would Pay More for an Excellent Customer Experience - 04/28/2022
Lynx Announces Support for Deployment of Google Anthos Bare Metal - 04/27/2022
Ericsson's Dual-Mode 5G Core Undergoing System Validation on VMware Telco Cloud Platform - 04/27/2022
When Customers Speak, Are You Listening? - 04/26/2022
Should Chatbots Disclose That They Are Chatbots? - 04/26/2022
Observe.AI Funding Round Expected to Advance AI-Driven Call Center Technology - 04/22/2022
Call Center Data Holds a Wealth of Customer Experience Opportunities - 04/22/2022
Ingram Micro Cloud Announces Record February after Microsoft New Commerce Experience Partnership - 04/21/2022
IoT Management Services Market Will Reach $37 Billion by 2026 - 04/21/2022
LiveVox Launches New Channel Program for MSPs - 04/21/2022
What Are Apple's Plans for NFTs? - 04/18/2022
Edify Labs Hires Mitel Veteran as VP of Channel Sales - 04/14/2022
Granite Telecom Announces New VAR Program for Advanced Services - 04/14/2022
Talkdesk Named Chrome Enterprise Recommended Partner - 04/13/2022
Boeing to Migrate More Applications to AWS - 04/13/2022
Clarus Communications and Connectivity Source to Merge; Expand Geographic Reach - 04/11/2022
India's Wipro to Acquire Telecom Services Provider CAS Group - 04/11/2022
Industrial IoT Company Blackline Safety Acquires Swift Labs - 04/07/2022
German MSP NTT DATA Acquires Bulgarian SAP Managed Services Provider - 04/07/2022
Fintech Solutions Provider Vergent Partners with Bilingual Call Center Company UCC - 04/06/2022
Gaming Laboratories International Announces New Hire for Customer Service - 04/06/2022
MSP Lingo Management Acquires BullsEye Telecom to Broaden Market Reach - 04/06/2022
Smarsh Adds Financial Industry Compliance Updates - 04/04/2022
Playvox to Debut Capacity Planner Module of Workforce Engagement Management Solution - 04/04/2022
Datto Holds Virtual Event on SaaS for MSPs - 04/01/2022
Semafone Partners with Talkdesk for PCI Data Security - 03/31/2022
Freshworks Helps UK Travel Group Address COVID-19 Queries - 03/30/2022
Virgin Media O2 Adopts VMware to Assist with 5G Rollout - 03/30/2022
Sourcepass Makes Portfolio Addition with Suite3 Acquisition - 03/30/2022
AudioCodes Launches Live Express SaaS for Teams Connectivity - 03/29/2022
Business Communications Solutions Provider Dstny to Acquire Qunifi - 03/29/2022
The Blockchain Association Opens Office in Albany, New York - 03/24/2022
NICE Actimize Introduces SaaS Risk Analysis Solution for Financial Services - 03/24/2022
Google Announces Expansion to Google Cloud Contact Center AI Platform - 03/22/2022
Twilio Debuts New API to Bring Chat Channels Under Single Umbrella - 03/22/2022
Remote and Hybrid Business Telephony for the Indefinite Future - 03/21/2022
T2M Works Develops Custom Audio-Conferencing Solution for NJ's Horizon Blue Cross Blue Shield - 03/17/2022
Ooma Scores PC Mag's Top VoIP Services Spot - 03/16/2022
City of Charlotte Outlines the Importance of Its 311 Call Center - 03/16/2022
DeepTarget to Offer Digital Experience Platform Managed Services - 03/16/2022
TouchPoint One Brings Basketball to Contact Center Performance Challenge - 03/15/2022
Deskless Workforce Management Company Connecteam Raises $120 Million - 03/10/2022
Technology Helps Solve Call Center Staffing Crises - 03/10/2022
Tucson Appoints New Director of 911 Call Center - 03/09/2022
Cloud Communications Company NWN Carousel Appoints New CFO - 03/08/2022
Huawei Broadens Bangladesh Book Fair Reach with Cloud Services - 03/07/2022
Study Finds Biometrics Key to Convenient Customer Authentication - 03/04/2022
Exotel Secures Unified License for Virtual Network Operator in India - 03/02/2022
LiveVox and Sandler Partners Sign Agreement to Deliver LiveVox CCaaS - 03/02/2022
Samsung Expands 5G vRAN Ecosystem with Partnerships - 03/01/2022
Seagate Technology Expands Lyve Cloud Storage Solution to Singapore - 02/28/2022
Bandwidth Welcomes New COO - 02/25/2022
Research Company Kantar Adopts Sytel Cloud Platform for Telephone Interviews - 02/24/2022
Genesys and Thrive Partner To Support Call Center Agent Wellbeing - 02/23/2022
Australia's Comms Group Acquires MSP OnPlatinum - 02/23/2022
Thailand's Siam Commercial Bank Chooses NICE Nexidia Analytics - 02/22/2022
U.S. Bank Chooses Microsoft Azure for Cloud Applications - 02/22/2022
Making sure the I in Your IVR Really Stands for Interactive - 02/18/2022
NTU Singapore Completes Next Stage of Smart Campus Vision with Microsoft Technology - 02/18/2022
MSP ProArch Announces $25 Million Growth Investment - 02/16/2022
OutPLEX and Comm100 Partner for AI-Driven Digital Customer CX - 02/16/2022
New Observe.AI Solution Helps Drive Successful Sales Behavior in the Contact Center - 02/14/2022
Blockchain Weddings: Who Says Romance is Dead? - 02/10/2022
MSP iT1 Partners with BIO-key to Supply Identity and Access Solutions for New Mexico County - 02/10/2022
Calabrio Announces Add-on Module for Agent Coaching - 02/09/2022
Matrix Networks Acquires CX Company LANtelligence - 02/08/2022
Broadband Forum Integrates Capabilities from Wi-Fi Data Alliance for New Standards - 02/07/2022
IT Consolidation with the Help of a Managed Service Provider - 02/03/2022
Study Finds Significant Revenue Gains from Customer Experience Automation - 02/03/2022
Verint Research Uncovers Customer Frustration with Chatbots - 02/02/2022
LOGIX Announces Two New Carrier Agreements for 5G in Texas - 02/01/2022
Alianza Adds Features for Kari's Law and Ray Baum Act Compliance - 01/31/2022
Coretek Attains Microsoft Azure Expert MSP Status for Fifth Year - 01/28/2022
SaaS Labs Completes $42 Million Funding Round for SME Customer Support Tool - 01/27/2022
Haptik to Provide Multilingual AI Chatbot to RedDoorz Hotel Booking Platform - 01/26/2022
BPO Giant Webhelp to Establish Offices in Israel - 01/25/2022
Financial Services Companies Reap the Rewards of Digital Transformation - 01/21/2022
Consider Attended Bots to Help Improve Workflow and Customer Retention - 01/20/2022
Bulgaria's Zadarma Offering MVNO in France - 01/19/2022
Customer Support AI Company Partners with Vonage - 01/19/2022
TD SYNNEX Customers Will Soon Have Access To Megaport Private SDN Platform - 01/18/2022
Omnichannel Integration is Key to a Seamless Customer Experience - 01/14/2022
Customers Like the Human Touch, Even from a Non-Human - 01/13/2022
Harnessing Customer Feedback for Workforce Improvement - 01/12/2022
Curator Hotel Chooses LEFCON and VENZA for Cybersecurity and PCI Compliance - 01/11/2022
Logicalis Introduces New Digital Workplace Solution - 01/10/2022
Tech Mahindra Achieves Data Analytics Certification for Google Cloud - 01/06/2022
Gartner Predicts B2B Sales Will See Widespread Adoption of AI - 01/05/2022
Intulse Introduces New Video Conferencing Feature, Intulse Meetings - 01/05/2022
Study Finds AI-Powered Chatbots Can Take the Pressure Off Educators - 01/04/2022
What Will The 'Post Pandemic' Customer Experience Look Like? - 01/03/2022
Raising the Levels of Service and Personalization on Your AI-based Chatbot - 12/29/2021
AI Increasingly Understands Customer Dissatisfaction and Frustration - 12/29/2021
Ontario Government Passes Disconnecting from Work Legislation to Protect Employees - 12/29/2021
The Pandemic is Speeding the Drive to Digitization - 12/29/2021
Goldman Sachs Believes Blockchain Will Drive the Metaverse - 12/23/2021
Oracle to Purchase Electronic Health Records Company Cerner - 12/22/2021
Viasat Signs New Contracts with the Navy Exchange Service Command - 12/21/2021
Solano County, California Extends MSP Contract with Avenu Insights & Analytics - 12/20/2021
CX Company Glance Honored with Award by Frost & Sullivan - 12/20/2021
Lingo Expands Agreements with Incumbent and Non-Incumbent LECs - 12/20/2021
Designing Chatbots for Conversational UX - 12/16/2021
During a Global Pandemic, Which Call Center Metrics Are the Most Important? - 12/15/2021
eGain Knowledge Hub Announces Accreditation by Five9 - 12/14/2021
Alianza Introduced Cloud-based POTS Replacement Solution - 12/13/2021
Alianza Introduces Cloud-based POTS Replacement Solution - 12/13/2021 and Openware Finalize Blockchain Merger - 12/09/2021
CX Solution Source BPO Consultant Adds Services and a New Industry Veteran - 12/09/2021
Kyndryl and NetApp Partner to Support BMW Enterprise Storage Needs - 12/08/2021
TTEC Holdings Introduces Jump Start Calculator to Help Digitize the Customer Journey - 12/07/2021
Lingo Completes Third Phase of Customer Integration with ICE Back-Office Platform - 12/07/2021
Madison, Wisconsin to Expand Alternative Community Emergency Services - 12/02/2021
USMatrix Implements Inventory Management Platform - 12/01/2021
Arise Acquires Officium Labs' Platform for CX - 11/30/2021
Ada Announces Enhancements to Conversational AI Platform for CX - 11/24/2021
Royal Philips and MedChat Partner to Bring AI Chatbot Services to Philips Patient Navigation Manager - 11/23/2021
NICE Partners with First Orion for Branded Calling and Call Authentication - 11/23/2021
Penn State Extension Announces Survey on Blockchain for PA Farmers - 11/19/2021
Loops Integration Becomes Reseller of Truecaller's Verified Business ID Solution in Sri Lanka - 11/18/2021
Comtech to Join Digital Intermediate Frequency Interoperability Consortium - 11/17/2021
Sangoma Announces Final Base Shelf Prospectus - 11/16/2021
CoinAnalyst Adds Crypto Products to Yieldster's Vaults in New Partnership - 11/15/2021
Chatbots Are Confused by Figurative Language and Metaphors - 11/12/2021
Netformx Introduces SuccessXpert to Automate Customer Success Management for Cisco CX - 11/11/2021
West Virginia's Marion County Upgrades to 911 Text Technology - 11/10/2021
New Amazon Scam Phishes Victims with Call Center and Legitimate Amazon Pages - 11/09/2021
Texas ISD Expands Capabilities; Reduces Cost with Lingo Cloud/UC Platform - 11/08/2021
Denver Emergency Call Centers Struggle with Occupancy and Vacancy - 11/05/2021
Reinvent Telecom Announces Private Label Billing Solution by OneBill - 11/04/2021
NICE's CXone Receives Top Scores in DMG Cloud Contact Center Report - 11/03/2021
Fusion Connect Announces Broad Service Guarantee for Voice and Data Services - 11/01/2021
Trustwave Sells SecureTrust Business to Dublin-based Sysnet Global Solutions - 10/29/2021
Q2 and Glia Announce Integrated Offering for Digital Banking Experience - 10/28/2021
LiveVox Introduces New Workforce Management Mobile App - 10/27/2021
VoIP PBX Provider Yeastar Introduces Central Management Platform - 10/26/2021
Lumen and Cisco Deepen Partnership for Remote and Hybrid Work Solutions - 10/25/2021
RingCentral's New Features Allow Users to Combine Preferred Apps and Services - 10/21/2021
Epic Says It Is Open to Games That Support Blockchain-based Assets - 10/21/2021
NTT DATA Introduces Future of Work Strategy Empowered Work - 10/20/2021
Media Partners' Fill the Glass Call Center Training Solution Boosts Soft Skills - 10/19/2021
Migration Discover Solution By BitTitan Enables Migration Assessments for Microsoft 365 - 10/18/2021
Dominos Brings Social Media Customer Support into the Contact Center - 10/15/2021 Introduces SmartAssist AI-Native CCaaS Solution - 10/14/2021
Vodacom Business Announces Remote Office Solution - 10/13/2021
Watson Assistant Uses AI to Drive Better Customer Engagement - 10/13/2021
China's BSN Blockchain Project Announces New Portals in Turkey and Uzbekistan - 10/12/2021
Building a Flexible, Data-Driven Patient Satisfaction Strategy - 10/07/2021
Tucson Police Chief Calls for Better Co-Response for 911 Call Centers - 10/07/2021
Five9 Looks to the Future After Rejection of Purchase by Zoom - 10/06/2021
Sinch AB Buys Email Delivery Solutions Provider Pathwire for $1.9 Billion - 10/05/2021
VAI Introduces Messaging Application for Cloud ERP Solution - 10/04/2021
Digital Transformation in Banking: Starting from a Clean Sheet - 10/01/2021
Thankful AI Emerges from Stealth Mode to Solve Customer Problems - 10/01/2021
Call Center Onboarding Becomes More Challenging in Remote Work Environments - 09/29/2021
Talkdesk Introduces Business Phone System Build on Native Cloud Contact Center Platform - 09/28/2021
Vodia Announces Interoperability with Skyetel - 09/27/2021
Officials in India Say Call Center Scam Operations Are Soaring - 09/24/2021
Semafone Files Patent Infringement Suits Over Its DTMF Masking Technology - 09/23/2021
Verint Releases Report Ranking Health Insurers Customer Satisfaction Scores - 09/22/2021
SCOTUS Decision on TCPA Doesn't Let Marketers Off the Hook - 09/21/2021
ClearOne Debuts UNITE 200 Pro Camera for Video Collaboration - 09/21/2021
Managed Services Provider Frontline Management Services Acquires LOGICFORCE - 09/17/2021
Anthony Scaramucci-headed Hedge Fund to Enter into Crypto Partnership - 09/17/2021
Durham, North Carolina Takes Steps to Fill Empty Seats in 911 Call Center - 09/15/2021
IBM Adds New Features to Watson Assistant for Call Centers - 09/14/2021
500apps Corp. Introduces All in One App Suite - 09/13/2021
TruSight Completes Rollout of Third-Party Risk Data Platform - 09/10/2021
Bluefin Granted Patent for ShieldConex Data Security Technology - 09/09/2021
RevSpring's Outbound IVR Solution Now Available with Epic EHR Solution - 09/09/2021
Ohio 911 Call Center Agent Saves Life of Choking Coworker - 09/02/2021
TCN Releases Online Guide for Managing Call Center Agents - 09/02/2021
Zendesk Acquires AI Startup Cleverly - 09/01/2021
Lucency Chooses IntelePeer's Omnichannel CPaaS Solution - 09/01/2021
BeingAI Debuts AI Being Zbee - 08/27/2021
AI Search Company Yext Launches on Salesforce AppExchange - 08/26/2021
IBM's Telum Processor Allows AI to Work Where Data Resides - 08/25/2021
IR Joins ServiceNow Partner Program for Better Real-Time Insights - 08/23/2021