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Bill Durr

TMCnet Call Center Management Columnist

Bill became intrigued with call centers in late 1978. Since then, he has held a variety of sales, marketing and management roles for major call center vendors and as a consultant for call centers struggling to meet performance objectives.

Bill has written two books on contact centers, numerous articles and a number of white papers on industry topics. In addition, Bill has provided seminars in venues all over the world.

Bill Durr is a Principal, Solutions Consultant for Witness Systems, a leading global provider of workforce optimization software and services.

Contact Information:

Bill Durr
Principal Solutions Consultant
Witness Systems
[email protected]
817-488-3430

Articles on TMCnet by Bill Durr:

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[02-25-05] Shrinkage in Call Center Operations