A common (and justified) criticism of
politicians is that many make grand promises on their platform prior to
election and, once they are elected, amnesia kicks in and they
forget those aforementioned promises. They don�t stand by their
convictions. They aren�t accountable.
The same mentality often exists among
licensed software providers. Salesnet, among other software and service
providers, deploys on-demand, as-a-service CRM solutions to vanquish
this lack of culpability. To keep your business, it has to be
accountable every day. That�s what the on-demand, as-a-service model
does: it makes the provider responsible every day, unlike some licensed
software commissaries that sometimes roll their truck backwards into the
client company�s warehouse, drop off the software or equipment and leave
forever, offering shoddy service once the software is implemented. This
model sets the provider�s required responsibilities at a heightened
elevation, as the company earns the client�s business each month�keeps
the provider on its toes, as it were.
Salesnet, a provider of on-demand
CRM software focused on driving
sales effectiveness, has announced its Customer Success Roadmap, a new
business strategy to drive ongoing success for on-demand CRM customers.
Wholly focused on the sales organization, the customer roadmap is aimed
at delivering enterprise-wide initiatives that address those ongoing
business needs of large companies.
This roadmap extends Salesnet�s Guided
Performance Selling (GPS) strategy with key corporate initiatives geared
to enhance customers� ability to define, guide and track successful
selling/CRM strategies by addressing key CRM challenges. It focuses on
three primary challenges:
1.
Addressing customer needs over the lifecycle
-
Boasting low attrition in CRM industry
-
More
low on-demand switching barriers
-
Quarterly enterprise Customer Success Audit (CSA) enhancement for
insight into changes in customer business, processes, current sales
effectiveness and system usage; and a focus on evaluation of current
and additional ROI, conducted collaboratively with customers
-
Administration-as-a-Service enhancement for ongoing support
services, introduced to help address product administration needs
for enterprise customers
2.
Introducing services to accelerate deployments
-
Pre-built industry-specific and sales methodology editions
-
Clicks-not-code customization
-
Integration-as-a-Service
-
New
free user adoption accelerators (user portal and training
curriculum)
-
New
secure Offline Edition
-
New
data cleansing tools for data migration
-
New
pre-configured industry editions under development
-
Expanded free training
2.
Continuing to support global enterprises
-
Salesnet Extended feature sets
-
Global
forecasting and roll-up
-
Multi-currency support
-
Includes multi-currency drill-down dashboards and reporting
-
International date format support
-
International address format support
-
Enhanced global calendar support
Visit
www.salesnet.com for details
regarding new Salesnet products released alongside the Customer Success
Roadmap.
David R. Butcher is the assistant editor for
Customer Inter@ction Solutions
Magazine.
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