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[September 23, 2004]

Optivon Announces Hosted Service

BY DAVID  BUTCHER


Optivon, a telephony services provider, has announced its suite of Advanced Call Management services for businesses, bonding the company�s use of personally assisted calls via Voice over IP (VoIP) ( define - news - alert - tutorial) platforms with proprietary hosted applications for unified management of voice mail and e-mail. Advanced Call Management was designed to be easily customized, turning call and message management into a best practice.




 

The new Web-based suite of services includes Unified Communications, with which the control of calls, voice mail, and e-mail in or out of the office is customized and consolidated via phone or Internet; Personal Agent, which offers assistance, as-needed, of a personal agent to answer priority callers, arrange conference calls and help manage appointments and responses; Service Dispatch, which automatically dispatches on-call service technicians; Remote Receptionist, which answers calls from PBXs and has the ability to transfer calls to any extension within the enterprise; and Contact Center, which allows contact center agents to perform inbound call management of customer orders and customer service, focusing on traditional contact centers. Businesses pay by the minute, and all services are enabled through Web portals and run on the aforementioned VoIP platform. The Service Dispatch service, accessed from the Web or the client, features a service ticket reporting system that has the ability to be integrated to the end user�s CRM system.

 

With Optivon�s new hosted messaging, operator and call-center service, users are charged only for the service; not for phone calls.

 

Optivon, headquartered in Orlando, worked on this project for two years, the suite having undergone pre-launch testing with businesses in Puerto Rico. It plans to market the service through standard agent and reseller channels.

 

 

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