telephony services provider, has announced its suite of Advanced Call
Management services for businesses, bonding the company�s use of
personally assisted calls via Voice over IP
alert - tutorial) platforms
with proprietary hosted applications for unified management of voice
mail and e-mail. Advanced Call Management was designed to be easily
customized, turning call and message management into a best practice.
Web-based suite of services includes Unified Communications, with which
the control of calls, voice mail, and e-mail in or out of the office is
customized and consolidated via phone or Internet; Personal Agent, which
offers assistance, as-needed, of a personal agent to answer priority
callers, arrange conference calls and help manage appointments and
responses; Service Dispatch, which automatically dispatches on-call
service technicians; Remote Receptionist, which answers calls from PBXs
and has the ability to transfer calls to any extension within the
enterprise; and Contact Center, which allows contact center agents to
perform inbound call management of customer orders and customer service,
focusing on traditional contact centers. Businesses pay by the minute,
and all services are enabled through Web portals and run on the
aforementioned VoIP platform. The Service Dispatch service, accessed
from the Web or the client, features a service ticket reporting system
that has the ability to be integrated to the end user�s
Optivon�s new hosted messaging, operator and call-center service, users
are charged only for the service; not for phone calls.
headquartered in Orlando, worked on this project for two years, the
suite having undergone pre-launch testing with businesses in Puerto
Rico. It plans to market the service through standard agent and reseller
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