The
Federal Trade Commission (FTC) slapped
Sprint (news
�
alert -
quote) with a $1.125 million charge, claiming that the telecom giant
dodged federal credit laws. Sprint allegedly didn�t notify about 550,000
prospective consumers about viewing their credit reports without their
knowledge when attempting to sign up for telephone services.
AT&T
(news
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alert -
quote) is also being penalized for allegedly violating the same
credit laws, the company, however, will be required to pay a lower fee
of $365,000. AT&T�s stunt allegedly affected about 175,000 prospective
consumers.
According to federal
credit laws, telecoms are allowed to view credit reports when customers
attempt to sign up for services, only if they are notified and given a
chance to review the report themselves, and dispute any possible errors
on it. This regulation applies to any company using customers� credit
reports.
In Sprint and AT&T�s
case, the FTC claims that the companies did not inform prospective
customers of their rights under Fair Credit Reporting Act as required by
the federal credit laws. Under the act, customers are allowed to obtain
a free copy of their credit report enabling then to place disputes with
the credit bureau information in their reports. The FTC says Sprint and
AT&T never sent the notification, or in many cases it was sent
incomplete.
Sprint denied any
wrongdoing and said the company decided to settle, not engaging in a
lengthy court battle so that it could focus instead on serving its
customers.
AT&T said in a
statement that the company does not admit wrongdoing or non-compliance
with the law or FTC rules. "AT&T is committed to complying with all
federal and state fair-credit laws and will continue to rigorously
maintain and monitor its compliance with such laws," said company
spokesman Robert Nersesian.
Johanne Torres is the contributing editor for TMCnet.com and Internet Telephony magazine. Previously, she was
the assistant editor for EContent magazine in Connecticut. She
can be reached by e-mail at [email protected]. |
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