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TMCnet offers this extensive ebook library to help you productively perform research and analysis. Using simplified search criteria, this archive puts actionable, relevant information about communications and technology at your fingertips.



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6 Secrets to Offering Exceptional Customer Service


Salesforce.com

There is always room for improvement in serving your customers. In a poll, only 7% of customer experiences exceeded their expectations. In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life." Download now.

FREE DOWNLOAD

How to Create a Customer Service Process that Enhances Your Bottom Line


Salesforce.com

Uncover the reality of customer behavior to enhance your revenue and increase your customer satisfaction. Direct your focus toward current customers and their needs to save costs associated with winning a new customer. Learn the steps you need to get started. Get the eBook now!

FREE DOWNLOAD

A Quick Peek at How Salesforce Does Customer Service


Salesforce.com

Want to see at a high-level how salesforce.com does customer service? In this booklet, we'll show you what the #1 customer service application, Service Cloud, looks like and how to use the features.

From the contact center to self-service communities, see how Salesforce Service Cloud is changing the game.

Download now

FREE DOWNLOAD

Post-Breach Survival Guide


INetU

The onslaught of cyber attacks and organized criminals seeking to steal corporate data has put even the most well-defended organizations at risk of suffering a data breach. While organizations shouldn't give up their efforts to institute preventative IT security controls, they should also steel themselves to the all-too-real possibility of suffering a breach at the hands of clever attackers. Putting together an effective post-breach response plan can greatly reduce the costs and damage to the business inflicted by a breach. The following guide can help organizations get started.

FREE DOWNLOAD
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