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The Ultimate Guide to AI Self-Service Without Compromise



With over 100 conversational AI deployments and nearly a dozen in the Fortune 500, this eBook shares our most important insights to self-service that works and is packed with real-world customer examples.

This eBook Includes:

• Key thresholds for identifying change across voice and chat
• 15 real-world examples of AI-powered virtual agents outperforming live agents
• The importance of guardrails, business rules, and “swim lanes” for the virtual agent
• CX functions required to wield the conversational AI toolkit

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