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July 2002

Soft Service: The Cream IP Softphone Solutions

July in the Northeast�.hot. In fact, I�m dreaming of ice cream just thinking about the heat. Even sweeter than a trip to Ben and Jerry�s and stickier than the melted ice cream that rolled off the top of your cone, IP telephony solutions are a hot force with both enterprises and service providers, coming in more flavors than you can shake a waffle cone at.

Take a look at some of these leading IP softphone solutions. They share the added applications that IP can pile onto your standard POTS systems, and add the cherry of software � reduced cost and quick implementation.

So look over this list and consider the values that VoIP solutions can add to your communications infrastructure. I�d suggest two scoops of Chubby Hubby to accompany your read.
- Mike von Wahlde

Telogy Software
Texas Instruments
12500 TI Blvd.
Dallas, TX 75243
As part of Texas Instruments� complete solution, Telogy software products enable the transmission of voice, fax, and data over packet networks. Designed for a wide variety of applications including enterprise IP phones, customer premise equipment, and high- density/carrier class voice gateways, Telogy software is designed to execute in a distributed fashion on TI programmable Digital Signal Processors (DSPs) and common RISC and CISC microprocessors.

Media Switching Platform
Webley Systems, Inc.
One Parkway North, 4th Floor North,
Deerfield, IL 60015

Carrier grade Media Switching Platform is comprised of SIP-based media switches, media gateways, speech recognition, and speech synthesis engines, storage servers, and e-mail and Web services. It comes with feature rich applications including: unified mailbox for voice mail, e-mail, and fax messages, speech auto-attendant, complete call control, contact management, find me/follow me, conference calling, calendar and reminders, and personalization through either phone or Web access. All of the applications are integrated with an XML-based CRM and OSS. Ease of use is achieved by using highly accurate speech-recognition technology throughout all the application features. The methods of system integration are proprietary, but the application interfaces are open.

90 Rio Robles, Suite 100
San Jose, CA 95134
BuddyTalk is a four-in-one PC VoIP software tool offering: PC-to-Phone calling to any phone in the world; PC-to-PC worldwide calling; Multi-Party Conferencing where up to ten buddies can talk simultaneously; and Instant Messaging. To run BuddyTalk, you need: A multimedia PC with Windows 98, Windows ME, or Windows 2000 Professional; a full-duplex sound card; a headset or microphone and speakers; an Internet connection of 28.8kbps or faster; and Microsoft Internet Explorer v.4.0 or newer.

KISARA VoIP Product Line
(KISARA for CRM, KISARA Contact, KISARA Office)
1737 North First St., Suite 650
San Jose, CA 95112
Using Acapel�s KISARA for CRM, the contact center can accept inbound Web calls in addition to standard PSTN-based phone calls via a custom or packaged CRM application. KISARA Contact enables simultaneous real-time screen interaction and voice communication over the Internet between a contact center and a customer�s Web browser. The KISARA Office VoIP System provides a tool for communication over IP networks, through LAN integrated telephone circuits and PBXs and over PSTN.

NEC America, Inc.
6555 North State Highway 161
Irving, TX 75039
Compatible with each of NEC�s NEAX IP PBXs, the INASET telephony appliance provides the full reliability and functionality that is expected from traditional enterprise telephony solutions. INASET converges both voice and data communications, and features a large color display, Java support, and a Web browser while providing the full telephony feature set of NEC�s Dterm telephones.

260 North Wolfe Rd.
Sunnyvale, CA 94086

GoBeam enables customers to securely control their business communication activity in realtime from any internet-enabled PC. Using the GoBeam Dashboard, a browser-based user interface, businesses are able to provide their remote, mobile or home-office based employees with the ability to schedule and manage multi-person voice conference and data collaboration meetings, connect and manage conference calls, and control any attendee�s call status as well as view and manage voice mail and set call treatment preferences.

Wicom Mobile Enterprise Telephony
Wicom Communications Ltd.
Sinim�entie 10 A
02630 Espoo, FINLAND
+358 9 525 77 500
Wicom Mobile Enterprise Telephony provides a clear migration path to all-IP mobile communications with functionality and features for switchboard operators, personal extensions, management, and administration. Wicom Mobile Enterprise Telephony converges fixed and wireless networks and supports multiple clients and terminals, such as PCs, wireless LAN mobile phones, PDAs, IP hard phones, and traditional hard phones and mobile phones. Wicom Mobile Enterprise Telephony seamlessly integrates with existing telephony systems and business centric systems across multiple locations.

Converged Telephony Platform
Comdial Corporation
106 Cattlemen Rd.
Sarasota, FL. 34232
As an IP-Ready telecom solution for small, medium and branch offices, the platform addresses the Converged Systems segment of the IP-PBX market. Converged Systems utilize a combination of circuit and packet switching technology to maintain investment protection of legacy digital terminals and/or provide a backup in the event of call management server failure. During the next several years, PBI Media-InfoTech projects that Converged Systems will emerge as the dominant IP-PBX solution over Telephony-Enabled LAN (IP-Only) and IP-Enabled PBX (external gateways required) alternatives.

VedicPhone and TeleManager
Vedic Technologies
510 Glenwood Ave., Suite 321
Raleigh NC 27603

The VedicPhone converts your PDA (for example, Compaq iPAQ) into a wireless office phone that is Internet-enabled. The TeleManager provides call control, gateway, voice mail, auto attendant, conference call, and flexible hunt group facilities. Vedic is a low-cost, software only solution that is targeted at small- and medium-enterprises that cannot afford traditional VoIP products.

Bloophone S.A.
96 BD Sebastopol
Paris, France

The Bloophone H.323 SoftPhone is compatible with Clarent billing system and all H.323 equipments. PC-PC, and PC-Phone & Phone-PC communications systems. Options such as answering machine in real-time, chat, file transfert, video, are all available.

Virtual Talker
Virtual Universe Corporation
4245 97th St., Suite 200
Edmonton, Alberta, Canada
T6E 5Y7

Virtual Talker is an audio teleconferencing system that communicates with IP and PSTN-based systems. It contains teleconferencing features such as speaker indicator, selective mute, hand raising and many more. It communicates with both IP phones and other equipment that support H.323. It is totally scalable, permitting multiple concurrent rooms with the ability to create rooms dynamically and exit/re-join meetings. Virtual Talker Enterprise contains a complete account tracking system and can be configured as a hardware or software solution.

10805 Parkridge Blvd.
Suite 150
Reston, VA 20191

The eStara SoftPhone delivers SIP-based communications and services in a software-based phone for PC-to-Phone, Phone-to-PC and PC-to-PC services. The SoftPhone replicates the functionality of a SIP telephone handset and delivers many traditional PBX features as well as enhanced applications.

EyeP Media SA
Science & Technology Y-Park
Galil�e 15
CH-1400 Yverdon-les-bains

SIP EyeP Phone introduces a new level of performance and ease of use. EyeP Media�s IP core architecture provides a solid basis for the IP Telephony. SIP EyeP Phone is a powerful SoftPhone which integrates advanced digital signal processing features like audio echo cancellation, audio Streaming, automatic gain control, voice activity detector, and advanced services such as multiple calls, play, and record over the call. SIP EyeP Phone supports various Speech Coders like G.711, G.723.1, G.729A, GSM 6.10, and other non-standard Coders.

IP Unity Conferencing
Global Audio
Purple Voice
Dawley Rd.
Hayes, Middlesex UB3 1HH. UK
+44 (0) 20 7074 0103 US +1 (212) 808 6529

Purple Voice offer voice connectivity software designed specifically for the financial trading community. The Global Audio solution delivers audio: broadcasts, intercom calls, group calls, hoot, and holler. These are provided to PCs over the global, corporate data network in real time. By unifying voice and data networks, companies have high-quality voice communications with increased control, at a significant cost advantage compared to traditional voice solutions.

Pingtel Corp.
400 West Cummings Park, Suite 2200
Woburn, MA 01801
Pingtel offers the instant xpressa Enterprise, a SIP-based softphone for personal computer desktops and laptops with Microsoft Windows. The new IP voice softphone delivers the exceptional functionality, user interface and audio quality of Pingtel�s award-winning xpressa desk phone. Pingtel instant xpressa Enterprise is ideal for road warriors and telecommuters who can now carry an office-phone with all its features, applications and directories on their laptop to home and client sites, as well as employees who interact with their computer all day long. There�s no learning curve or sacrifice in productivity because the softphone mimics each employee�s office phone.

IP Softphone
211 Mt Airy Rd.
Basking Ridge, NJ 07920

For employees who work out of the main office-on the road or at home-communications have just gotten a lot easier with Avaya�s IP Softphone. Accessed through a simple graphical interface on their PC or laptop computer screen, IP Softphone gives your mobile workers voice, fax, data, and e-mail � and the full suite of DEFINITY features and functions, whenever and wherever they need them. These include high-quality Voice over IP, multiple call appearances, caller ID, conference, as well as speed dial, send-all calls, and message waiting.

Interactive Multimedia Server
Nortel Networks
8200 Dixie Rd., Suite 100
Brampton, Ontario L6T 5P6
The Interactive Multimedia Server supports the following IP clients and other devices: i2004 Internet Telephone. Supports a range of services and features, such as voice over IP, instant messaging, and dynamic call handling; SIP multimedia PC client. Supports a broad range of communications and collaboration services, as well as i2004 connectivity, call screening, voicemail interface, streaming audio, and video; SIP Multimedia Web Client. Will support a broad range of communications and collaboration services, as well as streaming audio and video; Personal Agent. Supports Picture Caller ID, Sequential Ringing, and Simultaneous Ringing; and Traditional Analog Phones. Users can reach traditional wireline or wireless handsets through analog gateways.

IP blue Technology Solutions
135 W. 36th St.
New York, NY 10018
The VTAll product is IP blue�s foundation for telephony applications targeted at the enterprise. As a communications platform, VTAll is unique in its ability to deliver multiple conversations over a packet network (IP, ATM etc.) with full telephony control � previously found in only PBX systems. The VTAll application can be customized for any application. In its initial form VTAll is customized for the financial sector.

Net2Phone CommCenter
520 Broad St.
Newark, NJ 07102
CommCenter is the latest in Internet voice technology allowing you to place calls easily all over the world right from your PC. Some of the features of Net2Phone Commcenter include PC-to-Phone calls, active contact list, PC-to-PC calls, status control, improved sound quality, and instant messaging.

Hughes Software Systems
95 Second St., Suite 1
Cambridge, MA 02141

The Session Initiation Protocol (SIP) is an application-layer control protocol that can establish, modify and terminate multimedia sessions or calls. These multimedia sessions include multimedia conferences, distance learning, Internet telephony and similar applications. SIP can invite both persons and �robots,� such as a media storage service. The HSS EZ-Phone is a SIP client for Windows NT built upon the SIP stack of Hughes Software Systems.

Windows Messenger
Microsoft Corporation
Call anywhere in the world for a very low rate. You decide which phone service provider you want to use. Choose from a list of providers the one that works best for you. Talk with a friend anywhere in the world using your computer microphone and speakers.

IP Softphone
Cisco Systems, Inc.
170 West Tasman Dr.
San Jose, CA 95134

Cisco IP SoftPhone is a Windows-based application for the PC. Used as a stand-alone end station or in conjunction with the Cisco IP Phone, it provides the following features: Mobility, directory Integration, advanced user interface, and aVirtual Conference Room.

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