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•What's Wrong with Windows Phone 7?
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Featured Free Industry Resources

•IPCC Market Finishes 2008 Strong, Expects Slower Growth in 2009
Infonetics Research, a communications market research firm, has reported that the IP contact center (IPCC) market will finish 2008 up 37 percent over 2007. In addition, many vendors are reporting robust sales, particularly in Asia Pacific.
•Recording and Quality Monitoring for Regulatory Compliance
Regulation is nothing new in the business world. In recent years, however, the regulatory environment has forced many organizations to navigate a potential compliance minefield. Because these organizations can no longer avoid regulatory impact, they must look to their people, processes and technology to assist them in maintaining and proving compliance -- a difficult job indeed.
•IP Telephony and the Interaction Center Platform
Telephony remains the dominant form of customer interaction for most businesses today and is certainly a fundamental component of effective customer service. Traditional telephony is now being joined by IP-based telephone options to reduce the cost of telecommunications and to increase communications options. The Interaction Center Platform provides a number of methods to combine traditional circuit and IP telephony utilizing comprehensive support for a variety of telecommunications architectures.








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