A VoIP Call Center Being Used for All the Wrong Reasons

By Jamie Epstein, TMCnet Web Editor

While VoIP call centers are usually leveraged for greater value, reduced costs and advanced features such as free call back services, inbound DIDs, toll-free origination and flat rate pricing, sometimes – as in all areas of technology – you find sneaky cyber criminals who use this solution for reasons other than which it was originally designed for.

Recently, police in New Delhi went after two owners of a call center as well as another individual for intentionally robbing British citizens of their hard-earned money. By filling their heads with guarantees of receiving funds by promising those trusting people with loans of rather large amounts, this undoubtedly caused mayhem.

Yasheen Nagpal and Rajan Bhayana, owners of Max Infotech in Pitampura, are half of the accused, with Saurabh Gupta allegedly being responsible for giving the VoIP call center owners access to the confidential information used to betray these trusting British citizens. This data was found by searching for people who had applied for loans in UK-based banks and financial institutions in the past.

The scam worked by contacting the victims via the VoIP solution, questioning them in regards to the kind of loan they were looking to receive, and asking them to send in the money to purchase the loan, which the scammers referred to as a “processing fee.”

When selecting the type of VoIP call center your organization will utilize, it is important to partner with a trusted provider. Cincinnati-based PowerNet Global offers an extremely reliable platform. Expert sales professionals and support teams are offered by the VoIP call center provider in order to provide a large amount of knowledge to customers to help them fix any issue right away, and in doing so, remain highly dedicated to providing agents and customers with the services they need so they can focus on what is most important—their business.

With a VoIP call center in place, companies all over the globe can now worry less about how outdated technology is negatively affecting their sales and instead concentrate on the ways they can drive customer satisfaction.

(source: http://voip-call-center.tmcnet.com/articles/314650-voip-call-center-being-used-all-wrong-reasons.htm)