VirtualLogger Launches Cost Effective Screen Capture and Open-Source VOIP Recording

By Calvin Azuri, TMCnet Contributor

VirtualLogger (News - Alert) LLC has announced the launch of AddedVision, a revolutionary screen capture add-on for existing call recording systems.

Screen capture is a rapidly advancing segment of call recording and quality monitoring for call centers. Previously, call centers were required to purchase the Screen capture feature from their existing call recording provider. In most instances call centers were forced to adopt upgrades which were expensive and their deployment carried the risk of a complete upheaval in the recording systems. To address this issue, VirtualLogger went ahead with the launch of a highly cost-effective screen capture feature which can be easily added to most existing call recording and quality monitoring systems, in addition to recordings from open-source VOIP systems.

AddedVision employs a powerful desktop monitoring tool to capture the screen images and screen analytics data on call center agent desktops. The tool has been designed to capture both desktop images during the call and screen analytics data, including chat and IM sessions, applications used, email and keywords. Once the information is captured, the AddedVision system notes the audio information captured by the recording system. The system then creates a unified multi-media file which can be played with any standard media player.

In a release, Jim Veilleux, president of VirtualLogger said that, “Since the beginning of VirtualLogger, our mission has been to eliminate the dreaded ‘forklift upgrade. We developed AddedVision for our own recording clients, and then realized we could offer it to any call center with an existing recording system. The modular approach and our ‘software as a service’ model make it easy for clients to adopt AddedVision without the big upfront costs of traditional software licensing, and add significant new functionality to their existing recording system.”

VirtualLogger developed AddedVision to help call centers adopt and utilize their recording systems easily and inexpensively. Recording files can be stored at the client location or encrypted and sent securely for storage and archiving at the VirtualLogger Central Command Center. Recordings can then be accessed through the VirtualLogger Universal Web Interface, from any location, in addition to integrated online evaluation forms, reporting and agent coaching.

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(source: http://call-recording.tmcnet.com/topics/call-recording/articles/181534-virtuallogger-launches-cost-effective-screen-capture-open-source.htm)