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Today's Newsletter Sponsored by Genesys
Today's Features Latest News
•Would Your Customers Rather Clean a Toilet Than Speak With You?
•Focus on Design for a Successful Product Launch
•In the Digital Era, Customers and Not Companies Dictate the Customer Experience
•Three New Content Avenues to Take with your Clients this Month
•The Customer Journey Begins Before Customers Become Customers
•Omni-Channel Experience: Why We Really Need It
•Study: Cloud Options Give Contact Centers an Edge
•Working Solutions Founder: On-Demand Model Makes for a Win-Win
•Talkdesk Receives $21 Million in Series A
•Open Source Call Center Solutions Help Operations and the Bottom Line
Latest Blogs Featured Channels
•Omni-Channel Customer Engagement
•Cloud Contact Center - Cloud Contact Center
•Mad Marketer - Tips and Tricks (THUMBNAIL)



Featured Free Industry Resources
•Cloud: The Essential Buyer's Guide
•Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor
•Simplify the Software Experience on Any Device with Consumer-Style Apps
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