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Today's Newsletter Sponsored by Genesys
Today's Features Latest News
•Closing the Gap Between Online and Offline Customer Support Quality
•Avaya Announces new Customer Service Solution for Google Platform
•Presenting a United Face to the Customer: Solutions Integration Helps Avoid Fiascos
•Millennials & The Customer Service Shift
•Centrify Launches Elite-Level Support Program for its Enterprise Customers
•Wheelings and Dealings: Altocloud Snags $2 Million for Predictive Customer Service Platform
•Firstsource Solutions to Hire 250 at New Oregon Call Center
•LaSalle Solutions Awarded Cisco Customer Satisfaction Excellence Award
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•Customer Experience
•Contact Center Solutions - Analysis
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Featured Free Industry Resources
•Tech Talk & Trends: A Short (5-Point) Glossary for Keeping Up With Customers
•Making the Right Call: Key Factors to Consider When Choosing a Contact Center Vendor
•Simplify the Software Experience on Any Device with Consumer-Style Apps
•Secure Analytics in the Modern Data Architecture
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